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Computer Support Specialist Jobs in Virginia (NOW HIRING)

ncmec

Support Specialist, Analytical Services Division (ASD) FLSA : Non-exempt DIVISION : Analytical Services Division DEPARTMENT : Analytical Services Division TRAVEL REQUIREMENT : Ability to travel as ...

Astrion

Management Support Specialist

Dahlgren, VA

$85K - $92K/yr

Overview Management Support Specialist JOB LOCATION: Dahlgren, Virginia JOB STATUS: Full Time TRAVEL: Less than 5% SALARY: $85,000 to $92,000 Astrion has a contingent opening for a Management Support ...

New

Facets

Residential Support Specialist

Falls Church, VA · On-site

$18 - $20/hr

Residential Support Specialist. REPORTS TO: Residential Coordinator. CATEGORY: Part-time/Non-Exempt ... Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 50 pounds ...

PTSolutions

Vending Support Specialist

Roanoke, VA

We're looking for an Vending Support Specialist to join our team. Working as a Vending Support ... Proficient use of a Windows computer, Microsoft Office (Outlook & Excel) & Teams * High School ...

PTSolutions

Vending Support Specialist

Roanoke, VA · On-site

We're looking for an Vending Support Specialist to join our team. Working as a Vending Support ... Proficient use of a Windows computer, Microsoft Office (Outlook & Excel) & Teams * High School ...

State of Virginia

IT Support Specialist

Richmond, VA · On-site

$20 - $25/hr

IT Support Specialist Apply now Job no: 5107427 Work type: Wage (Hourly) Location: Richmond (City ... Supporting internal agency customers with PC and network computer implementation. Installing ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Virginia

Computer Support Specialist information

See Virginia salary details

$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for computer support specialist in Virginia is $26.41, according to ZipRecruiter salary data. Most workers in this role earn between $21.20 and $29.57 per hour, depending on experience, location, and employer.

What is the average salary of IT support specialist in the US?

The average salary of a Computer Support Specialist in the US is approximately $55,000 to $60,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. The role often involves troubleshooting hardware and software issues, providing technical support, and maintaining computer systems.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level position for aspiring Computer Support Specialists, providing foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It often requires basic knowledge of operating systems, networking, and support tools, and can serve as a stepping stone to more advanced IT roles.

What is a computer support specialist?

A computer support specialist helps users and organizations troubleshoot and resolve hardware and software issues. They often provide technical assistance via phone, email, or in person, and may use tools like remote access software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What qualifications do I need for IT support?

Computer Support Specialists typically need a high school diploma or equivalent, with many employers preferring postsecondary education or certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, as well as good communication abilities, are essential for success in IT support roles.
More about Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Virginia? The most popular types of Computer Support Specialist jobs in Virginia are:
What are popular job titles related to Computer Support Specialist jobs in Virginia? For Computer Support Specialist jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Computer Support Specialist jobs in Virginia look for? The top searched job categories for Computer Support Specialist jobs in Virginia are:
What cities in Virginia are hiring for Computer Support Specialist jobs? Cities in Virginia with the most Computer Support Specialist job openings:
What are popular job titles related to Computer Support Specialist jobs in VA? For Computer Support Specialist jobs in VA, the most frequently searched job titles are:
Computer Support Specialist jobs near you

Senior Customer Tech Support Specialist (Help Desk)

Astrion

Dahlgren, VA

$65K - $72K/yr

Full-time

Posted 2 days ago

Job description

Overview

Senior Customer Technical Support Specialist

JOB LOCATION: Dahlgren, Virginia

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $65,000 to $72,500

Astrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.

REQUIRED QUALIFICATIONS / SKILLS

  • Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support
  • Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or ServiceNow
  • Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation

PREFERRED QUALIFICATIONS / SKILLS

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • CompTIA A+, Network+, MS-900, MD-102

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