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Collection Manager Jobs in Raleigh, NC (NOW HIRING)

Collection Management With the MTAC, collaboratively develops and maintains a collection management plan for the library program. Facilitates the circulation of the school library collection among ...

Collection Management With the MTAC, collaboratively develops and maintains a collection management plan for the library program. Facilitates the circulation of the school library collection among ...

Collection Management * With the MTAC, collaboratively develops and maintains a collection management plan for the library program. * Facilitates the circulation of the school library collection ...

Collection Management With the MTAC, collaboratively develops and maintains a collection management plan for the library program. Facilitates the circulation of the school library collection among ...

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Collection Manager information

See Raleigh, NC salary details

$30.1K

$57.1K

$106K

How much do collection manager jobs pay per year?

As of May 29, 2026, the average yearly pay for collection manager in Raleigh, NC is $57,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $63,700.00 per year, depending on experience, location, and employer.

What Does a Collection Manager Do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What are the key skills and qualifications needed to thrive as a Collection Manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.

What are some common challenges faced by Collection Managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What are collection managers?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.
What are the most commonly searched types of Collection jobs in Raleigh, NC? The most popular types of Collection jobs in Raleigh, NC are:
What are popular job titles related to Collection Manager jobs in Raleigh, NC? For Collection Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What cities near Raleigh, NC are hiring for Collection Manager jobs? Cities near Raleigh, NC with the most Collection Manager job openings:

Default Recovery Analyst - Central NC

Civic Credit Union

Raleigh, NC • On-site

Full-time

Posted 11 days ago


Job description

Description:

ABOUT THE POSITION

Default Recovery Analyst is responsible for the post charge-off recovery of deposit and loan funds. By actively collecting, skip tracing, and facilitating the legal pursuit of debt when necessary. This role involves a systematic and strategic approach to collection of post-charge off debts.


NORMAL DAY-TO-DAY WORK

1. Contact members in outbound calling efforts to collect on charged off loans and deposit accounts in an effort to recover funds.

2. Actively skip trace to find relevant contact, employment, and collection information to strategically reach and collect on charged off debts.

3. Manage a portfolio of accounts assigned for small claims and legal pursuit.

4. Appear on behalf of the Credit Union in court proceedings as deemed necessary for collections.

5. Analyze settlement requests from debt consolidation companies, direct from borrowers, and from other various sources for validity and viability.

6. Accurately document all member interactions, payment agreements, and actions plans in the core collection system.

7. Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss collection.

8. Assist the Manager of Default Management with reviewing reports on recovery trends, member interactions, and other recovery efforts.

9. Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.

10. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.


JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum 1-3 years’ experience in consumer loan product collections, charge off collections, financial services or related field.

2. Must have an understanding of accounting principles and business financial statements and tax returns.

3. Must be knowledgeable in the process of analyzing personal tax returns, personal financial statements, and credit bureau reports.

4. Experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law.

5. Strong interpersonal skills with ability to work in a team environment.

6. Must reside and maintain residency in the State of North Carolina, within their designated territory. Up to 20% in-state travel is required, which includes overnights and weekends.

7. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.

8. Ability to lift a minimum of 25 lbs. (file boxes, computer).

9. Travel required on occasion.

Here are a few qualities we’d LIKE for you to have to make you more suited for this position.

1. Bachelor’s degree in finance, Accounting, Economics, Business or related field.

2. Knowledge of loan structuring and work-out solutions in desirable and consumer collection experience.


CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.


If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

Requirements: