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Credit Collections Manager Jobs in Raleigh, NC (NOW HIRING)

Penhall

Credit & Collections Administrator

Raleigh, NC · On-site

Position Description Main Purpose The duties of a Collections Administrator includes maintaining ... Ability to prioritize and manage multiple responsibilities * Computer/Office Machines - Microsoft ...

Penhall

Credit & Collections Administrator

Raleigh, NC · On-site

$24 - $27/hr

Position Description Main Purpose The duties of a Collections Administrator includes maintaining ... Ability to prioritize and manage multiple responsibilities * Computer/Office Machines - Microsoft ...

Ledgent

Credit Specialist

Cary, NC · On-site

... of credit, collections, or accounts receivable experience, strong analytical and problem-solving skills, proficiency with ERP systems and Microsoft Office, and the ability to manage multiple ...

Civic Credit Union

Collections Specialist II

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist II is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working ...

Civic Credit Union

Collections Specialist I

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with ...

IQVIA

Credit Risk Manager

Durham, NC

$70K - $176K/yr

Manager, Emerging Client Collections The Manager, Credit Risk is responsible for supporting enterprise credit risk governance through customer credit assessments, payment schedule approvals, contract ...

IQVIA, Inc.

Credit Risk Manager

Durham, NC · On-site

$70K - $176K/yr

Manager, Emerging Client Collections The Manager, Credit Risk is responsible for supporting enterprise credit risk governance through customer credit assessments, payment schedule approvals, contract ...

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Credit Collections Manager information

See Raleigh, NC salary details

$53K

$84.7K

$123.5K

How much do credit collections manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for credit collections manager in Raleigh, NC is $84,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $97,200.00 per year, depending on experience, location, and employer.

What does a credit collections manager do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a credit collections manager?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.

What are some typical challenges credit collections managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.
More about Credit Collections Manager jobs

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Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in Raleigh, NC as of September 2026, with employment types broken down into 94% Full Time, and 6% Temporary. Highlights an 82% In-person, 12% Hybrid, and 6% Remote job distribution, with an average salary of $84,677 per year, or $40.7 per hour.

Credit & Collections Administrator

Raleigh, NC • On-site

Penhall
Construction • 1 - 5K employees
Learn more about Penhallexternal

Other

Posted 10 days ago

Penhall Company rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Application Instructions
Penhall Company has been shaping the future of concrete services for over 65 years. As the nation's leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise-we deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.
Position Description
Main Purpose
The duties of a Collections Administrator includes maintaining customer records, collection calls and/or correspondence in a fast paced goal oriented collections department. This is a full-time position, with a competitive salary and comprehensive benefits offered.
Location -REMOTE near Raleigh or Wake Forest, North Carolina
Key Relationships:
  • Customers, Vendors
  • Professional Associations
Specific Role Responsibilities:
  • Collection calls and/or correspondence in a fast paced, goal oriented collections department
  • Weekly and monthly reporting to direct supervisor
  • Customer service regarding collection issues, process customer refunds, process and review account adjustments. Resolve client discrepancies and short payments
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
  • Accountable for reducing delinquency for assigned accounts
  • Must communicate & follow up effectively with sales staff regarding customer accounts on a timely basis
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Position Requirements
  • Collections and Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Computer/Office Machines - Microsoft Work, Excel, Outlook
  • English - proficient in business writing and verbal communication
  • Valid driver's license and acceptable motor vehicle record required when duties require use of motor vehicle
  • Ability to pass pre-employment and random screening for illegal substances

Equal Opportunity Employer
Legal Disclaimer:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of the job.
Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a))
This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.
AI-Assisted Hiring and Automated Decision Tool Disclosure
The Company may use Artificial Intelligence ("AI"), machine learning technologies, and/or automated decision-making tools to assist in certain aspects of the recruitment and hiring process, including reviewing applications, resumes, assessments, and candidate qualifications. These tools are used to support the evaluation process and are not used as the sole basis for employment decisions.
All employment decisions are ultimately made by qualified Company representatives. The Company maintains human oversight of hiring decisions and does not permit automated systems to make final employment determinations independently.
The Company is committed to equal employment opportunity and to complying with all applicable federal, state, and local employment, privacy, and anti-discrimination laws. The Company does not intentionally use AI systems in a manner that unlawfully discriminates against applicants or employees based on any protected characteristic under applicable law.
Applicants may request reasonable accommodations, alternative evaluation methods, or additional information regarding the Company's use of automated tools by contacting Human Resources.
Where required by applicable law, the Company may provide additional notices regarding the use of automated decision-making tools, data practices, retention periods, or bias audit information.

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