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Weekend Collections Skip Tracing Jobs in Raleigh, NC

defi AUTO LLC

Back Line Collections Manager

Raleigh, NC · On-site

$52K - $65K/yr

Own the Collections Dept from end-to-end processing * Enhance productivity and streamline ... skip tracing techniques. * Indirect automotive finance industry knowledge a plus. * Knowledge of ...

Highmark Residential, LLC

Assistant Property Manager

Cary, NC · On-site

$18.75 - $25.75/hr

Fair Housing, collections, evictions, towing and pool enclosures * Prepares accurate and complete ... Must be available for overtime, weekend, holiday and evening work * Must be willing to be assigned ...

Highmark Residential, LLC

Assistant Property Manager

Cary, NC · On-site

$18.75 - $25.75/hr

Fair Housing, collections, evictions, towing and pool enclosures * Prepares accurate and complete ... Must be available for overtime, weekend, holiday and evening work * Must be willing to be assigned ...

All JobsCollections Skip Tracing JobsWeekend Collections Skip Tracing JobsWeekend Collections Skip Tracing Jobs in Raleigh, NC

Weekend Collections Skip Tracing information

See Raleigh, NC salary details

$12

$20

$29

How much do weekend collections skip tracing jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for weekend collections skip tracing in Raleigh, NC is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Weekend Collections Skip Tracing vs Debt Collector?

AspectWeekend Collections Skip TracingDebt Collector
CredentialsBasic financial knowledge, sometimes certifications in skip tracing or collectionsOften requires debt collection licenses or certifications
Work EnvironmentRemote or office-based, primarily investigative and research-focusedOffice or fieldwork, involves direct communication with debtors
Industry UsageUsed by collection agencies, financial institutions for locating debtorsEmployed by collection agencies, creditors, or law firms to recover debts

Weekend Collections Skip Tracing focuses on locating individuals who owe money, often working during weekends to maximize recovery chances. Debt Collectors actively contact debtors to recover overdue payments, sometimes working weekends as well. While both roles involve debt recovery, skip tracing emphasizes locating individuals, whereas debt collection involves direct communication and negotiation.

What are the most commonly searched types of Collections Skip Tracing jobs in Raleigh, NC? The most popular types of Collections Skip Tracing jobs in Raleigh, NC are:
What are popular job titles related to Weekend Collections Skip Tracing jobs in Raleigh, NC? For Weekend Collections Skip Tracing jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Weekend Collections Skip Tracing jobs in Raleigh, NC look for? The top searched job categories for Weekend Collections Skip Tracing jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Weekend Collections Skip Tracing jobs? Cities near Raleigh, NC with the most Weekend Collections Skip Tracing job openings:
Weekend Collections Skip Tracing jobs near you
Infographic showing various Weekend Collections Skip Tracing job openings in Raleigh, NC as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,400 per year, or $20.9 per hour.
Collections Contact Center Associate

Collections Contact Center Associate

State Employees' Credit Union

Raleigh, NC • On-site

$17 - $23.25/hr

Full-time

Posted 14 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
The Collections Contact Center Associate is responsible for the skilled and compliant management of accounts in the active collections cycle (typically 90 to 180 days past due(dpd) for consumer loans and credit cards and 1-120 dpd for Mortgage and Home Equity) across various loan products, including mortgage, consumer secured and unsecured loans, and credit cards. This role is a key component of loss mitigation, focusing on early intervention, curing delinquency, negotiating viable solutions, and providing exceptional member service. The Associate operates within a high-volume, multi-channel contact center environment, ensuring all activities strictly adhere to federal and state regulations while maximizing the return-to-current rate.
Essential Responsibilities:
Responsibilities (100%)
  • Direct Contact & Counseling: Initiate and receive high-volume inbound and outbound contacts (phone, digital) to discuss current delinquency. Maintain enhanced Right-Party Contact (RPC) and maximize the number of accounts brought current (Cure Rate). Execute on collection efforts related to segmentation and prioritization frameworks maximizing payment potential across delinquency stages and loan categories. (20%)
  • Assistance: Utilize negotiation and financial counseling techniques to secure Promises-to-Pay (PTPs), establish short-term repayment plans, confirm qualified for loan deferment, extension or credit card reage and facilitate the qualifying of members eligible for real estate secured Mortgage or Home Equity hardship assistance. (20%)
  • Regulatory Adherence: Execute all collection activities in strict adherence to federal and state regulations, including relevant aspects of the Fair Debt Collection Practices Act (FDCPA). (20%)
  • Documentation: Accurately and thoroughly document all collection efforts, member correspondence, and agreed-upon payment arrangements in the appropriate servicing and collections systems of record. Adhere to all call monitoring protocols and coaching frameworks implemented by the Manager to meet internal quality and compliance standards. (20%)
  • Referral Preparation: Identify and prepare accounts that cannot be cured for escalation to next-step processes, such as Foreclosure, Repossession, or Charge-Off recommendation, ensuring all necessary pre-cursors and documentation are complete.(10%)
  • Systems and Skip Tracing: Effectively utilize core servicing and collections systems to research account history, facilitate timely and accurate processing of payments, and update member information. Execute basic skip-tracing protocols, leveraging internal and approved external tools to locate members whose primary contact methods have failed, and update validated information in the system of record. (10%)

Required Education & Experience (Knowledge, Skills, & Abilities):
  • High School Diploma (or GED) required.
  • Minimum 0-2 direct years of experience in a high-volume collection, recovery, or contact center environment, preferably within mortgage and/or consumer lending.
  • Ability to meet and exceed key performance metrics (KPIs) such as Cure Rates, right-party contact (RPC) rates, and promise-to-pay conversion rates.
  • Fundamental verbal communication and negotiation skills, with the ability to handle difficult conversations using empathy and persuasive negotiation to resolve delinquency while adhering to regulatory guidelines and maintaining a professional and member-centric approach.
  • Knowledge of federal and state consumer financial protection laws relevant to collections, including FDCPA with the ability to quickly absorb and apply updates to compliance requirements.
  • Computer skills, including experience with collections/servicing software, skip-tracing tools, and standard office applications.
  • High level of detail orientation with the ability to accurately document all collection activities and follow process protocols.
  • Ability to operate in both inbound/outbound contact center operations.
  • Understanding of the collections process, including knowledge of bankruptcy, charge-off, repossession/foreclosure processes.
  • Knowledge and understanding of mortgage and consumer loan servicing operational systems and technologies.

Preferred Education & Experience (Knowledge, Skills, & Abilities):
  • Banking/Credit Union or Collections related Industry certifications are a plus.
  • Bachelor's degree in business administration, finance, or a related field preferred.
  • Experience preferred with systems including but not limited to ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, and OnBase.
  • Working knowledge of investor/insurer servicing guidelines (e.g., Fannie Mae, Freddie Mac) for mortgage collections.
  • Experience with telephony systems, including IVR and quality monitoring and call recording systems (e.g., NICE).

Job Environment & Physical Requirements:
  • Work is performed in an office setting, hybrid or remote.
  • Internal candidates meeting all requirements will be given preference.
  • Other duties as assigned by leadership

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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