About the RoleBull City Financial Solutions is looking for a hands-on Collections Manager to lead our collections team and oversee day-to-day recovery operations. This role is focused on execution, performance, and compliance in a regulated environment, with responsibility for managing people, results, and process.
You will manage team leads and collectors, track performance, address issues as they come up, and work with internal leadership and clients to ensure collections activity is effective and aligned with expectations. While the role includes client interaction, it is primarily focused on leading the collections function.
This is a fully on-site role aligned with collections operations. Some teams may work remotely, but this position is expected to be present and engaged.
Who We AreSince 1975, Bull City Financial Solutions has provided Accounts Receivable Management services nationwide, specializing in Healthcare, Utility, Communications, Financial, Education, and Government sectors. We handle large, complex portfolios and operate with a strong emphasis on professionalism, accountability, and compliance.
Compensation & Benefits Salary range: $70,000-$85,000 base pay (position is eligible to participate in the Leadership Level Bonus Plan, which is paid monthly)
21 days PTO per year (increases over time)
401(k) plan eligibility after 1 year
Opportunities for advancement
What You'll Do Lead and oversee daily collections operations
Manage collections staff, including team leads and collectors
Coach and develop team members, addressing performance issues as needed
Monitor productivity, call quality, and recovery metrics
Identify trends, gaps, and opportunities to improve results
Ensure all collection activity complies with applicable laws, regulations, and client requirements
Manage staffing, schedules, and workload distribution
Support client communication related to collections performance and escalations
Partner with leadership to align collections activity with company goals
Maintain clear reporting and visibility into collections performance
Build a professional, compliant, and results-focused team culture
What We're Looking For Previous experience managing collections operations
At least 3 years of leadership experience in a collections environment
Experience in regulated or healthcare collections preferred
Strong understanding of compliance, call center operations, and performance management
Clear and professional communication skills
Comfortable working with data, metrics, and reporting
Strong organizational and problem-solving skills
Proficient with computers and standard business software
Work Environment On-site, office-based role
Work hours aligned with collections operations
Down-to-earth, results-driven environment that values competence, accountability, and good coffee
Employment Type: FULL_TIME