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Collections Manager Jobs in Raleigh, NC (NOW HIRING)

Collections Specialist

Cary, NC · On-site

$18.75 - $25.50/hr

Manage collections for all business units, serving as the primary lead for accounts escalated to the BRC collections team. * Aging Management : Proactively tackle accounts 120+ days past due and ...

Collections Specialist

Cary, NC · On-site

$18.75 - $25.50/hr

Manage collections for all business units, serving as the primary lead for accounts escalated to the BRC collections team. * Aging Management : Proactively tackle accounts 120+ days past due and ...

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Manage Collections: Execute the collection process (calls/letters) to meet or exceed monthly financial goals. * Analyze & Reconcile: Perform monthly account reconciliations, manage unapplied cash ...

Collections Team Lead

Raleigh, NC · On-site

$18 - $24.25/hr

This role is responsible for proactively managing delinquent accounts by contacting Credit Union ... Oversee a team of Collections Specialists who are responsible for primary support of all incoming ...

Collections Team Lead

Raleigh, NC

$18 - $24.25/hr

This role is responsible for proactively managing delinquent accounts by contacting Credit Union ... Oversee a team of Collections Specialists who are responsible for primary support of all incoming ...

Collections Specialist II

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist II is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working ...

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure timely collections of outstanding invoices. This role involves close collaboration with internal and ...

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure timely collections of outstanding invoices. This role involves close collaboration with internal and ...

Collections Specialist II

Raleigh, NC

$18 - $24.25/hr

Description ABOUT THE POSITION Collections Specialist II is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks ...

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure timely collections of outstanding invoices. This role involves close collaboration with internal and ...

Collections Specialist I

Raleigh, NC

$18 - $24.25/hr

Description ABOUT THE POSITION Collections Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks ...

Collections Specialist I

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with ...

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Collections Manager information

See Raleigh, NC salary details

$30.1K

$57.1K

$106K

How much do collections manager jobs pay per year?

As of May 29, 2026, the average yearly pay for collections manager in Raleigh, NC is $57,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $63,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

How does a Collections Manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What does a Collections Manager do?

A Collections Manager oversees the process of collecting payments from customers or clients who have overdue accounts. They develop strategies to ensure efficient debt recovery while maintaining positive relationships with clients. Their responsibilities often include supervising collections staff, setting collection goals, negotiating payment plans, and ensuring compliance with relevant laws and regulations. Collections Managers also analyze collection data to improve processes and reduce outstanding debts.
More about Collections Manager jobs
What are the most commonly searched types of Collections jobs in Raleigh, NC? The most popular types of Collections jobs in Raleigh, NC are:
What are popular job titles related to Collections Manager jobs in Raleigh, NC? For Collections Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What cities near Raleigh, NC are hiring for Collections Manager jobs? Cities near Raleigh, NC with the most Collections Manager job openings:
Collection Manager (Full Time, In Office)

Collection Manager (Full Time, In Office)

Bull City Financial Solutions

Durham, NC

$70K - $85K/yr

Full-time

Retirement, PTO

Posted 7 days ago


Job description

Collections Manager

Bull City Financial Solutions is hiring a Collections Manager to lead day-to-day collections operations and oversee a team of collectors and team leads. This role is responsible for performance, accountability, and compliance in a third-party consumer collections environment.

You will manage people and results, track performance, address issues as they arise, and work with internal leadership and clients to improve outcomes across assigned portfolios. This is a leadership role focused on execution, not working individual accounts.

This is a fully on-site role aligned with collections operations.

Since 1975, Bull City Financial Solutions has provided third-party Accounts Receivable Management services nationwide. We specialize in healthcare, utility, financial, education, and government sectors, handling large and complex portfolios with a strong focus on compliance, accountability, and results.

Compensation & Benefits

Salary range: $70,000$85,000 base, based on experience Eligible for Leadership Bonus Plan (paid monthly) 21 days PTO per year, increases over time 401(k) eligibility after 1 year Opportunities for advancement

What You'll Do

Lead and manage daily collections operations Oversee collectors and team leads, including coaching, development, and discipline Drive accountability for recovery performance and productivity Monitor key metrics such as liquidation, RPC, promise-to-pay kept, roll rates, and collector output Review performance data and adjust strategy as needed Manage staffing, schedules, and workflow distribution Oversee call quality and dialer usage Address underperformance through coaching and corrective action Ensure compliance with FDCPA, Reg F, client requirements, and company policy Support client communication related to performance and escalations Maintain clear reporting and visibility into team results Build a professional, results-focused, and compliant team culture

What We're Looking For

Experience managing collections teams in a consumer or call center environment Strong understanding of performance metrics and accountability Experience improving results and managing underperformance Working knowledge of FDCPA, Reg F, or similar regulatory environments Comfortable working with dialers, reporting, and data-driven decision making Clear communication and sound judgment Organized, practical, and able to handle issues as they come up Proficient with standard business software

Work Environment

On-site, office-based role Core hours are generally 8:00 AM5:00 PM, with flexibility as needed Relaxed, results-driven environment that values competence, accountability, and good coffee