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Collections Manager Jobs in Raleigh, NC (NOW HIRING)

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Collections Manager information

See Raleigh, NC salary details

$30.1K

$57.1K

$106K

How much do collections manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for collections manager in Raleigh, NC is $57,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $63,700.00 per year, depending on experience, location, and employer.

What does a Collections Manager do?

A Collections Manager oversees the process of collecting payments from customers or clients who have overdue accounts. They develop strategies to ensure efficient debt recovery while maintaining positive relationships with clients. Their responsibilities often include supervising collections staff, setting collection goals, negotiating payment plans, and ensuring compliance with relevant laws and regulations. Collections Managers also analyze collection data to improve processes and reduce outstanding debts.

How does a Collections Manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.
More about Collections Manager jobs
What are the most commonly searched types of Collections jobs in Raleigh, NC? The most popular types of Collections jobs in Raleigh, NC are:
What are popular job titles related to Collections Manager jobs in Raleigh, NC? For Collections Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Collections Manager jobs in Raleigh, NC look for? The top searched job categories for Collections Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Collections Manager jobs? Cities near Raleigh, NC with the most Collections Manager job openings:
Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $57,079 per year, or $27.4 per hour.

Credit & Collections Specialist (9036)

American Welding and Gas

Raleigh, NC • On-site

$21.25 - $28.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

American Welding and Gas Inc has an immediate need for Credit and Collections Specialists in our Raleigh, NC headquarters.  

Position Summary: 
The Credit & Collection Specialist is responsible for managing the collection of outstanding accounts receivable from an existing client base. This role involves implementing effective collection strategies, resolving billing discrepancies, and reducing overall accounts receivable delinquency. The specialist will serve as a key liaison between internal teams and customers to ensure timely payment and account resolution. 

Key Responsibilities:
  • Proactively contact customers to resolve overdue account balances and perform collection calls for delinquent receivables. 
  • Use online tools and databases to locate customers with updated contact information. 
  • Investigate and resolve customer inquiries and disputes related to billing and payments. 
  • Prepare and submit weekly reports detailing the status of unpaid accounts. 
  • Coordinate with branch locations to schedule cylinder pickups. 
  • Communicate with the Accounts Receivable team to address missing, unapplied, or misapplied payments. 
  • Request remittance details from customers to ensure accurate payment application. 
  • Submit refund requests for closed or overpaid accounts. 
  • Support branch locations by lifting account suspensions when applicable. 
  • Assist with credit release processes for accounts exceeding credit limits. 
  • Oversee the processing of credits and rebills, conduct system-based cylinder audits, and execute cylinder-related adjustments on customer accounts 
  • Collaborate with branch personnel to determine appropriate next steps for delinquent accounts, including Loss of Use (LOU) billing or referral to collections. 
  • Perform additional duties as assigned to support the department and organizational goals. 

 Qualifications & Requirements:
  • High School Diploma/GED.
  • Minimum of 3 years of experience in credit, collections, or accounts receivable, with direct customer interaction. 
  • Strong ability to remain composed and effective under pressure. 
  • Excellent customer service and interpersonal communication skills. 
  • High attention to detail with a commitment to accuracy and thoroughness. 
  • Ability to work collaboratively in a diverse team environment. 
  • Strong written and verbal communication skills with both internal teams and external customers. 
  • Proficient in Windows-based software and spreadsheet tools (e.g., Microsoft Excel). 
  • Strong multitasking, organizational, and problem-solving abilities. 
  • Flexible and adaptable to shifting priorities and unexpected challenges in the work environment. 
 
Incentives:  
  • Competitive Pay. 
  • Medical, Dental, & Vision Benefits. 
  • Company-provided Short-Term & Long-Term Disability. 
  • Company-provided Life Insurance. 
  • 401(k) Retirement Savings Plan with company match. 
  • Paid Holidays and Paid Time Off. 
  • AWG’s renowned company culture, known for fostering a family-like atmosphere and offering ongoing growth opportunities, leading to an industry-low turnover rate. 
 
AWG is expanding and seeking exceptional talent to drive our progress forward. Be part of a growing, employee-owned company with a strong national footprint. Don't miss out on a promising future -Join our team today! 
American Welding & Gas (AWG) is a manufacturer and distributor of industrial gases as well as a provider of all your welding supply needs. We are a family and teammate owned company that is headquartered in Raleigh, North Carolina. Our company provides industrial, medical and specialty gases as well as food and beverage gases across the United States, from Montana to Pennsylvania and down through Texas and Florida. With a team of over 800 employees, over 100 retail locations and 22 fill plants we pride ourselves in our customer service, expertise, assets and resources that allow us to reach a large and diversified customer base of the highest quality. 

American Welding & Gas, Inc. is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.