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Collections Associate Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Advanced collections skills in high-volume environment Intermediate skip-tracing experience ... associates. More information can be found at Qualifications: Bachelor's Degree -OR- High School ...

GFL Environmental

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

The Collections Specialist will perform collection activity for accounts assigned. They will work ... Associate's degree or equivalent experience. * Experience with Google Workspace will be highly ...

GFL Environmental

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

The Collections Specialist will perform collection activity for accounts assigned. They will work ... Associate's degree or equivalent experience. * Experience with Google Workspace will be highly ...

First Citizens Bank

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Advanced collections skills in high-volume environment Intermediate skip-tracing experience ... associates. More information can be found at Qualifications: Bachelor's Degree -OR- High School ...

SYNTEGON

Collections Specialist

Raleigh, NC

$25/hr

Associate Degree in Accounting * 2+ years of experience in Accounts Receivable * In lieu of degree, 5+ years of experience in a collections capacity * Bilingual Spanish/English Preferred ...

SYNTEGON

Collections Specialist

Raleigh, NC · On-site

Associate Degree in Accounting * 2+ years of experience in Accounts Receivable * In lieu of degree, 5+ years of experience in a collections capacity * Bilingual Spanish/English Preferred ...

SYNTEGON

Collections Specialist

Raleigh, NC · On-site

$25/hr

Associate Degree in Accounting * 2+ years of experience in Accounts Receivable * In lieu of degree, 5+ years of experience in a collections capacity * Bilingual Spanish/English Preferred ...

AVE Staffing

Associate Attorney

Raleigh, NC · On-site

$80K - $85K/yr

Civil Litigation Associate (District Court Focus) Location: Raleigh, NC (Wake County) Salary: $80 ... Oversee a diverse docket of general civil litigation, landlord-tenant law, and collections. * Lead ...

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All JobsCollections Associate JobsCollections Associate Jobs in Raleigh, NC

Collections Associate information

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How much do collections associate jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for collections associate in Raleigh, NC is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.45 per hour, depending on experience, location, and employer.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Raleigh, NC? The most popular types of Collections jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Collections Associate jobs? Cities near Raleigh, NC with the most Collections Associate job openings:
Collections Associate jobs near you
Collections Specialist

Collections Specialist

First Citizens Bank

Raleigh, NC • On-site

$18 - $24.25/hr

Full-time

Posted 19 days ago

First Citizens Bank rating

7.5

Company rating: 7.5 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

92nd of 149 rated banks

Job description

Overview

This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.


Responsibilities
  • Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.
  • Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.
  • Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.
  • Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.

Qualifications

Bachelor's Degree

-OR-

High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services

Additional Requirements:

Excellent written and verbal communication skills

Ability to negotiate

Ability to type and talk and work in multiple systems simultaneously

Advanced attention to detail

Proven ability to resolve customer concerns with professional etiquette 

Preferred Qualifications:

Advanced collections skills in high-volume environment

Intermediate skip-tracing experience

Bachelor's degree 

Large Financial Institution or Banking industry experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree

-OR-

High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services

Additional Requirements:

Excellent written and verbal communication skills

Ability to negotiate

Ability to type and talk and work in multiple systems simultaneously

Advanced attention to detail

Proven ability to resolve customer concerns with professional etiquette 

Preferred Qualifications:

Advanced collections skills in high-volume environment

Intermediate skip-tracing experience

Bachelor's degree 

Large Financial Institution or Banking industry experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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