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Collections Associate Jobs in Raleigh, NC (NOW HIRING)

S&ME

Collections Specialist

Raleigh, NC · Hybrid

$18 - $24.25/hr

You have an Associate degree in accounting, a plus, OR equivalent combination of education and experience * You have a minimum of 3 years of customer service and collections experience * You have ...

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S&ME, Inc.

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

You have an Associate degree in accounting, a plus, OR equivalent combination of education and experience * You have a minimum of 3 years of customer service and collections experience * You have ...

New

S&ME Inc.

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

You have an Associate degree in accounting, a plus, OR equivalent combination of education and experience * You have a minimum of 3 years of customer service and collections experience * You have ...

New

SYNTEGON

Collections Specialist

Raleigh, NC · On-site

$25/hr

Associate Degree in Accounting * 2+ years of experience in Accounts Receivable * In lieu of degree, 5+ years of experience in a collections capacity * Bilingual Spanish/English Preferred ...

AVE Staffing

Associate Attorney

Raleigh, NC

$80K - $85K/yr

Civil Litigation Associate (District Court Focus) Location: Raleigh, NC (Wake County) Salary: $80 ... Oversee a diverse docket of general civil litigation, landlord-tenant law, and collections. * Lead ...

The Marwin Company

Credit and Collection Analyst

Garner, NC · On-site

$55K - $65K/yr

Associate's or Bachelor's degree in Accounting, Finance, Business, or related field, or equivalent work experience. * 2+ years of experience in credit analysis, collections, or accounts receivable ...

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All JobsCollections Associate JobsCollections Associate Jobs in Raleigh, NC

Collections Associate information

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How much do collections associate jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for collections associate in Raleigh, NC is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.45 per hour, depending on experience, location, and employer.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Raleigh, NC? The most popular types of Collections jobs in Raleigh, NC are:
What job categories do people searching Collections Associate jobs in Raleigh, NC look for? The top searched job categories for Collections Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Collections Associate jobs? Cities near Raleigh, NC with the most Collections Associate job openings:
Collections Associate jobs near you

Collections Contact Center Associate

State Employees' Credit Union

Raleigh, NC • On-site

$17 - $23.25/hr

Full-time

Posted 20 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
The Collections Contact Center Associate is responsible for the skilled and compliant management of accounts in the active collections cycle (typically 90 to 180 days past due(dpd) for consumer loans and credit cards and 1-120 dpd for Mortgage and Home Equity) across various loan products, including mortgage, consumer secured and unsecured loans, and credit cards. This role is a key component of loss mitigation, focusing on early intervention, curing delinquency, negotiating viable solutions, and providing exceptional member service. The Associate operates within a high-volume, multi-channel contact center environment, ensuring all activities strictly adhere to federal and state regulations while maximizing the return-to-current rate.
Essential Responsibilities:
Responsibilities (100%)
  • Direct Contact & Counseling: Initiate and receive high-volume inbound and outbound contacts (phone, digital) to discuss current delinquency. Maintain enhanced Right-Party Contact (RPC) and maximize the number of accounts brought current (Cure Rate). Execute on collection efforts related to segmentation and prioritization frameworks maximizing payment potential across delinquency stages and loan categories. (20%)
  • Assistance: Utilize negotiation and financial counseling techniques to secure Promises-to-Pay (PTPs), establish short-term repayment plans, confirm qualified for loan deferment, extension or credit card reage and facilitate the qualifying of members eligible for real estate secured Mortgage or Home Equity hardship assistance. (20%)
  • Regulatory Adherence: Execute all collection activities in strict adherence to federal and state regulations, including relevant aspects of the Fair Debt Collection Practices Act (FDCPA). (20%)
  • Documentation: Accurately and thoroughly document all collection efforts, member correspondence, and agreed-upon payment arrangements in the appropriate servicing and collections systems of record. Adhere to all call monitoring protocols and coaching frameworks implemented by the Manager to meet internal quality and compliance standards. (20%)
  • Referral Preparation: Identify and prepare accounts that cannot be cured for escalation to next-step processes, such as Foreclosure, Repossession, or Charge-Off recommendation, ensuring all necessary pre-cursors and documentation are complete.(10%)
  • Systems and Skip Tracing: Effectively utilize core servicing and collections systems to research account history, facilitate timely and accurate processing of payments, and update member information. Execute basic skip-tracing protocols, leveraging internal and approved external tools to locate members whose primary contact methods have failed, and update validated information in the system of record. (10%)

Required Education & Experience (Knowledge, Skills, & Abilities):
  • High School Diploma (or GED) required.
  • Minimum 0-2 direct years of experience in a high-volume collection, recovery, or contact center environment, preferably within mortgage and/or consumer lending.
  • Ability to meet and exceed key performance metrics (KPIs) such as Cure Rates, right-party contact (RPC) rates, and promise-to-pay conversion rates.
  • Fundamental verbal communication and negotiation skills, with the ability to handle difficult conversations using empathy and persuasive negotiation to resolve delinquency while adhering to regulatory guidelines and maintaining a professional and member-centric approach.
  • Knowledge of federal and state consumer financial protection laws relevant to collections, including FDCPA with the ability to quickly absorb and apply updates to compliance requirements.
  • Computer skills, including experience with collections/servicing software, skip-tracing tools, and standard office applications.
  • High level of detail orientation with the ability to accurately document all collection activities and follow process protocols.
  • Ability to operate in both inbound/outbound contact center operations.
  • Understanding of the collections process, including knowledge of bankruptcy, charge-off, repossession/foreclosure processes.
  • Knowledge and understanding of mortgage and consumer loan servicing operational systems and technologies.

Preferred Education & Experience (Knowledge, Skills, & Abilities):
  • Banking/Credit Union or Collections related Industry certifications are a plus.
  • Bachelor's degree in business administration, finance, or a related field preferred.
  • Experience preferred with systems including but not limited to ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, and OnBase.
  • Working knowledge of investor/insurer servicing guidelines (e.g., Fannie Mae, Freddie Mac) for mortgage collections.
  • Experience with telephony systems, including IVR and quality monitoring and call recording systems (e.g., NICE).

Job Environment & Physical Requirements:
  • Work is performed in an office setting, hybrid or remote.
  • Internal candidates meeting all requirements will be given preference.
  • Other duties as assigned by leadership

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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