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Collections Associate Jobs in Raleigh, NC (NOW HIRING)

SYNTEGON

Collections Specialist

Raleigh, NC · On-site

$25/hr

Associate Degree in Accounting * 2+ years of experience in Accounts Receivable * In lieu of degree, 5+ years of experience in a collections capacity * Bilingual Spanish/English Preferred ...

SYNTEGON

Collections Specialist

Raleigh, NC

Associate Degree in Accounting * 2+ years of experience in Accounts Receivable * In lieu of degree, 5+ years of experience in a collections capacity * Bilingual Spanish/English Preferred ...

SYNTEGON

Collections Specialist

Raleigh, NC

$25/hr

Associate Degree in Accounting * 2+ years of experience in Accounts Receivable * In lieu of degree, 5+ years of experience in a collections capacity * Bilingual Spanish/English Preferred ...

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Collections Associate information

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How much do collections associate jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for collections associate in Raleigh, NC is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.45 per hour, depending on experience, location, and employer.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Raleigh, NC? The most popular types of Collections jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Collections Associate jobs? Cities near Raleigh, NC with the most Collections Associate job openings:
Collections Associate jobs near you

Collections Specialist

SYNTEGON

Raleigh, NC • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Company Description
Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.
Apply now and become part of our team!
The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements.
Job Description
The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure timely collections of outstanding invoices. This role involves close collaboration with internal and external customers to resolve billing issues and maintain accurate records, contributing to the overall financial health of the organization.
  • Proactively contact customers to collect overdue invoices and ensure timely payments while maintaining accurate records of collection activities.
  • Monitor and review past-due accounts, identify discrepancies, and collaborate with internal teams and customers to resolve billing or invoicing issues.
  • Analyze accounts for deductions, tax exemptions, and credit limit concerns; recommend appropriate adjustments or actions.
  • Run regular aging and dunning reports to prioritize collection efforts and support monthly account management processes.
  • Review and release customer orders held for credit review and provide recommendations on customer credit limits based on history and Dun & Bradstreet assessments.
  • Manage invoice distribution and accuracy, including input into customer-specific EDI systems and sending statements and supporting documentation via mail or email.

Qualifications
Basic Requirements
  • Associate Degree in Accounting
  • 2+ years of experience in Accounts Receivable
  • In lieu of degree, 5+ years of experience in a collections capacity
  • Bilingual Spanish/English

Preferred Qualifications
  • Strong customer service orientation
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities.
  • Highly organized with strong interpersonal skills and capable of working independently with minimal supervision
  • Proficiency in MS Office, particularly Outlook and Excel.
  • Knowledge of business systems (SAP is a plus).

Additional Information
The anticipated starting salary for this position is $25.00 hourly.
Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
We Care About Your Well-Being
At Syntegon, the welfare of our employees is a top priority. That's why we offer a comprehensive and competitive benefits package designed to support your health, financial security, and personal growth from day one, including:
  • Health Coverage: Medical, Dental, Vision, and Prescription plans starting from your first day.
  • Retirement Savings: 401(k) plan with a generous company match to help you plan for the future.
  • Financial Protection: Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance for your peace of mind.
  • Career Growth: Education Assistance Program to support your continued learning and development.
  • Work-Life Balance: Paid Time Off to recharge and enjoy your personal time.
  • Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources.

Join Syntegon and enjoy benefits that help you thrive both at work and beyond.
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:
  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
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