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Legal Collections Manager Jobs in Raleigh, NC (NOW HIRING)

M&F Bank

Collections Specialist

Durham, NC · On-site

$18 - $24.25/hr

Works with customers to originate alternative repayment methods to prevent further legal collection ... FUNCTIONS • Assure adherence to all of the policies set forth by management, and to comply with ...

Dlapiper

Client Accounts Project Manager - ET

Raleigh, NC · On-site

$79K - $101K/yr

Experience with billing, collections, client accounting, e-billing, budgeting, accruals, legal financial systems, and matter financial management. Ability to perform analysis and reconciliation ...

Ignite Human Capital

Case Manager - (Hybrid)

Raleigh, NC · On-site

$70.43 - $112/hr

The Case Manager is a senior-level legal professional responsible for managing substantive and ... Prepare for and participate in document collections, witness interviews, hearings, depositions ...

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Veranex

Manager, Finance Operations

Raleigh, NC · On-site

$103K - $147K/yr

Oversee and manage the accounts receivable function , including the invoices, collections, cash ... Works cross-functionally with project managers, executives, and legal department in executing ...

Ignite Human Capital

Case Manager - (Hybrid)

Raleigh, NC · On-site

$70.43 - $112/hr

The Case Manager is a senior-level legal professional responsible for managing substantive and ... Prepare for and participate in document collections, witness interviews, hearings, depositions ...

Rent-A-Center

Assistant Manager - Credit

Durham, NC · On-site

$17 - $20/hr

... Off - Legal Insurance - Identity Theft Protection Plan - Health Savings Accounts - Hospital ... A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth ...

Rent-A-Center

Assistant Manager - Credit

Durham, NC · On-site

$17 - $20/hr

... Off - Legal Insurance - Identity Theft Protection Plan - Health Savings Accounts - Hospital ... A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth ...

First Citizens Bank

Default Analyst I

Raleigh, NC

Manages legal pleadings following referral to ensure accuracy and completeness of actions to ... Knowledge of industry specific regulations and laws pertaining to collections, default, bankruptcy ...

New

Rent-A-Center

Assistant Manager - Credit

Durham, NC

$17 - $20/hr

... Off - Legal Insurance - Identity Theft Protection Plan - Health Savings Accounts - Hospital ... A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth ...

First Citizens Bank

Default Analyst I

Raleigh, NC · On-site

Manages legal pleadings following referral to ensure accuracy and completeness of actions to ... Knowledge of industry specific regulations and laws pertaining to collections, default, bankruptcy ...

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All JobsLegal Collections JobsLegal Collections Manager JobsLegal Collections Manager Jobs in Raleigh, NC

Legal Collections Manager information

See Raleigh, NC salary details

$35.5K

$85.3K

$130.7K

How much do legal collections manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for legal collections manager in Raleigh, NC is $85,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a legal collections manager do?

A Legal Collections Manager oversees the process of recovering overdue payments and delinquent accounts through legal channels. They manage a team of collections specialists, coordinate with legal counsel, and ensure compliance with laws and regulations related to debt collection. Their duties often include developing strategies for effective collections, negotiating settlements, and representing the organization in court proceedings when necessary. They play a key role in minimizing financial losses for their company while ensuring fair and ethical collections practices.

What are the key skills and qualifications needed to thrive as a legal collections manager, and why are they important?

To thrive as a Legal Collections Manager, you need expertise in debt collection laws, case management, and financial analysis, often supported by a degree in business, finance, or law. Familiarity with collections software, CRM systems, and legal research tools is typically required, along with knowledge of relevant certifications such as the Certified Collection Professional (CCP). Strong negotiation, leadership, and conflict-resolution skills help manage teams and communicate effectively with clients and debtors. These competencies ensure effective debt recovery while maintaining compliance with legal standards and fostering productive client relationships.

What are the most common challenges faced by a legal collections manager, and how can they be effectively addressed?

Legal Collections Managers often encounter challenges such as negotiating with difficult debtors, ensuring compliance with evolving regulations, and managing large caseloads efficiently. To address these, strong communication skills and up-to-date knowledge of relevant laws are crucial. Utilizing advanced collections software and fostering collaboration with legal teams can help streamline processes and maintain compliance. Additionally, ongoing training and clear escalation protocols support effective resolution of disputes and improve recovery rates.

What are popular job titles related to Legal Collections Manager jobs in Raleigh, NC?

For Legal Collections Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Legal Collections Manager jobs in Raleigh, NC look for?

The top searched job categories for Legal Collections Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Legal Collections Manager jobs?

Cities near Raleigh, NC with the most Legal Collections Manager job openings:

Legal Collections Manager jobs near you

VP-Recovery Collections

State Employees' Credit Union

Raleigh, NC • On-site

Full-time

Re-posted 17 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
The Vice President of Recovery Collections is a leadership role responsible for oversight of our charged off collection's function including leading operational teams and staff. This leader will drive the successful recovery of mortgage and consumer debt, prioritizing both maximum financial recovery and exceptional member service. This role requires a leader capable of planning, implementing related technologies, monitoring performance framework, optimizing recovery collections within a high-volume, multi-channel contact center while managing specialized recovery strategies, capably navigating the details of regulatory compliance, operational efficiency, and a member-centric approach. Core responsibilities include helping define and fully implementing and executing on strategic recovery objectives, monitor optimal staffing, leveraging technology for enhanced performance, establishing clear performance metrics, ensuring firm regulatory adherence, and implementing continuous operational improvements to significantly maximize recovery. The VP will also be accountable for staff and team human resources actions, productivity, training, and workload management, all while adhering to recovery goals. This position requires deep operational expertise in debt recovery collections including legal, a proven ability to drive optimization, and proficient understanding of regulatory landscapes.
Essential Responsibilities:
Responsibilities (100%)
Operations Management (40%)
  • Design, Implement and Oversee daily operations of recovery contact center teams including managers and agents across multiple locations
  • Implement and optimize workforce management systems to ensure appropriate recovery collections staffing levels
  • Ensure continuous improvement in key performance metrics including right-party contact rates, promise-to-pay rates and cost per recovery.
  • Implement analytics-driven approaches to recovery collections segmentation and treatment strategies
  • Ensure that recovery collections operational teams have implemented call monitoring programs with appropriate calibration protocols and coaching frameworks
  • Ensure that operational team's effective remediation of processes to address quality findings or deficiencies in the recovery collections process.
Leadership (40%)
  • Implement and oversee the execution of recovery collection strategies for various loan asset classes including staffing models, technology requirements, and performance metrics.
  • Implement data-driven segmentation strategies for optimal recovery treatment based on attributes such as loan type, balance, age, and member profile
  • Implement scoring models and account prioritization frameworks to optimize recovery strategies and resource allocation, manage skip tracing protocols and contact strategies for hard-to-reach members including digital outreach methods
  • Analyze key performance metrics and KPIs to optimize recovery collection effectiveness. and track performance against goals and objectives.

Regulatory Compliance, Operations & Administrative Management (20%)
  • Ensure all activities maintain strict adherence to federal, state, and local regulations
  • Ensure teams and staff receive training specific to recovery collections including role-specific compliance training modules addressing function-specific regulatory requirements, negotiation techniques and skip tracing methodologies
  • Implement telephony infrastructure to support recovery collections operations
  • Implement contact routing strategies, IVR designs, and skill-based routing frameworks
  • Develop and maintain robust internal controls for recovery collections activities
  • Implement quality assurance programs to monitor call quality and compliance

Required Education & Experience (Knowledge, Skills, & Abilities):
  • Degree in Finance, Economics, Business Administration, or related field with advanced degree desired.
  • Minimum of 7 years of experience in recovery, collections, contact center and/or legal/compliance practice plus 1 additional year of experience as a supervisor, lead, or mentor
  • Demonstrated expertise in federal and state consumer financial protection laws, including SCRA, TCPA, UDAAP, FCRA, FDCPA, and NCUA/CFPB regulations
  • Thorough understanding of mortgage and consumer loan servicing operational systems and technologies. Experience preferred with systems including but not limited to ACES, ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, RDN, PACER/AACER and OnBase.
  • Detailed understanding of Recovery Collections processes and Contact Center management including knowledge and proficiency with charge off/repossession processes and decision-making
  • Related experience implementing data and technology solutions that enhance workflow efficiency, automate decision-making, and improve compliance controls
  • Proven success managing recovery collections and contact center operations during periods of high-volume
  • Demonstrated success managing both inbound/outbound contact center operations
  • Proven experience with telephony systems including IVR and quality monitoring and call recording systems; NICE.
  • Background developing and administrating training programs for recovery collections specialists
Leadership Competencies and Knowledge, Skills & Abilities
Strategic Vision and Decision-Making
  • Ability to execute strategies for recovery collections contact center operations including optimizing recovery strategies, workflow processes and resource allocation
  • Implementation of technology enhancements that improve recovery collection contact and recovery payment rates, operational efficiency and compliance management.
  • Implementing key performance indicators (KPIs) that drive business decisions and measure success including performance standards and accountability measures for all team members
  • Experience translating business objectives into operational action plans
  • Experience making difficult decisions balancing operational needs, compliance requirements, and financial objectives
  • Implement omnichannel contact and recovery payment strategies (phone, IVR, email, SMS, online member access)
  • Implementation and operationalizing modern digital recovery collections capabilities including Payments Platform and Consumer Lending Collections and Recovery Platform.
Team Development and Management
  • Proven ability to recruit, develop, and retain top talent in recovery and a contact center
  • Mentorship skills and commitment to employee growth and development including identifying training needs and coordinating training priorities
  • Ability to manage through organizational change and transformation initiatives
  • Foster a positive, high-performance culture that emphasizes both results and employee engagement
Communication
  • Excellent verbal and written communication skills across all organizational levels
  • Ability to translate regulatory and operational concepts into clear communications
  • Negotiation skills with members, regulators, and service providers

Preferred Education & Experience (Knowledge, Skills, & Abilities):
  • Experience at a top-tier credit union, bank/mortgage servicer or financial institution
  • Background managing work-from-home/hybrid collections or recovery contact center teams
  • Knowledge of recovery scoring and segmentation methodologies, including behavioral scoring and propensity models

Job Environment & Physical Requirements:
  • Work is performed in an office setting, some hybrid or remote work for self and staff.
  • Internal candidates meeting all requirements will be given preference.
  • Other duties as assigned by leadership

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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