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Collection Manager Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Supervisor Resolution

Raleigh, NC · On-site

Responsible for a team of associates who mitigate Bank losses through the collection, negotiation ... Manages the performance of assigned staff, to include performance, productivity, attendance.

REVCO SOLUTIONS INC

Collection Specialist

Durham, NC · On-site

$15/hr

Revco Solutions Inc. is an Accounts Receivable Management with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay. Position: We will provide you with the ...

REVCO SOLUTIONS INC

Collection Specialist

Durham, NC · On-site

$15/hr

APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... Revco Solutions Inc. is an Accounts Receivable Management Corporation with a dynamic team ...

Revco Solutions

Collection Specialist

Durham, NC · On-site

$15/hr

APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... Revco Solutions Inc. is an Accounts Receivable Management Corporation with a dynamic team ...

REVCO SOLUTIONS

Collection Specialist

Durham, NC

$15/hr

APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... Revco Solutions Inc. is an Accounts Receivable Management Corporation with a dynamic team ...

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Collection Manager information

See Raleigh, NC salary details

$30.1K

$57.1K

$106K

How much do collection manager jobs pay per year?

As of May 29, 2026, the average yearly pay for collection manager in Raleigh, NC is $57,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $63,700.00 per year, depending on experience, location, and employer.

What Does a Collection Manager Do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What are the key skills and qualifications needed to thrive as a Collection Manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.

What are some common challenges faced by Collection Managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What are collection managers?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.
More about Collection Manager jobs
What are the most commonly searched types of Collection jobs in Raleigh, NC? The most popular types of Collection jobs in Raleigh, NC are:
What are popular job titles related to Collection Manager jobs in Raleigh, NC? For Collection Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Collection Manager jobs in Raleigh, NC look for? The top searched job categories for Collection Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Collection Manager jobs? Cities near Raleigh, NC with the most Collection Manager job openings:
Collection Manager jobs near you
Collection Manager (Full Time, In Office)

Collection Manager (Full Time, In Office)

Bull City Financial Solutions, Inc.

Durham, NC • On-site

$70K - $85K/yr

Full-time

Retirement, PTO

Posted 7 days ago

Job description

About the Role
Bull City Financial Solutions is hiring a Collections Manager to lead day-to-day collections operations and oversee a team of collectors and team leads. This role is responsible for performance, accountability, and compliance in a third-party consumer collections environment.
You will manage people and results, track performance, address issues as they arise, and work with internal leadership and clients to improve outcomes across assigned portfolios. This is a leadership role focused on execution, not working individual accounts.
This is a fully on-site role aligned with collections operations.
Who We Are
Since 1975, Bull City Financial Solutions has provided third-party Accounts Receivable Management services nationwide. We specialize in healthcare, utility, financial, education, and government sectors, handling large and complex portfolios with a strong focus on compliance, accountability, and results.
Compensation & Benefits
• Salary range: $70,000-$85,000 base, based on experience
• Eligible for Leadership Bonus Plan (paid monthly)
• 21 days PTO per year, increases over time
• 401(k) eligibility after 1 year
• Opportunities for advancement
What You'll Do
• Lead and manage daily collections operations
• Oversee collectors and team leads, including coaching, development, and discipline
• Drive accountability for recovery performance and productivity
• Monitor key metrics such as liquidation, RPC, promise-to-pay kept, roll rates, and collector output
• Review performance data and adjust strategy as needed
• Manage staffing, schedules, and workflow distribution
• Oversee call quality and dialer usage
• Address underperformance through coaching and corrective action
• Ensure compliance with FDCPA, Reg F, client requirements, and company policy
• Support client communication related to performance and escalations
• Maintain clear reporting and visibility into team results
• Build a professional, results-focused, and compliant team culture
What We're Looking For
• Experience managing collections teams in a consumer or call center environment
• Strong understanding of performance metrics and accountability
• Experience improving results and managing underperformance
• Working knowledge of FDCPA, Reg F, or similar regulatory environments
• Comfortable working with dialers, reporting, and data-driven decision making
• Clear communication and sound judgment
• Organized, practical, and able to handle issues as they come up
• Proficient with standard business software
Work Environment
• On-site, office-based role
• Core hours are generally 8:00 AM-5:00 PM, with flexibility as needed
• Relaxed, results-driven environment that values competence, accountability, and good coffee

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