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Collection Manager Jobs in Concord, NC (NOW HIRING)

CPI Security

Collections Manager

Charlotte, NC

Leadership and Team Management: * Lead, mentor, and develop the collections team to ensure high ... Ensure all collection activities are conducted in compliance with company policies, SOPs, and ...

CPI Security

Collections Manager

Charlotte, NC · On-site

Leadership and Team Management: * Lead, mentor, and develop the collections team to ensure high ... Ensure all collection activities are conducted in compliance with company policies, SOPs, and ...

CPI Security

Collections Manager

Charlotte, NC · On-site

Leadership and Team Management: * Lead, mentor, and develop the collections team to ensure high ... Ensure all collection activities are conducted in compliance with company policies, SOPs, and ...

Td

Collections Strategy Manager

Charlotte, NC · On-site

$120K - $145K/yr

Risk Management We are seeking a highly analytical and strategic Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle. This role will leverage ...

Davidson College

Collection Specialist

Davidson, NC

$17 - $23.25/hr

Working under the direction of the Director/Curator, the Collection Specialist manages collection records, loans, storage, research, and object care while supporting use of the collection for ...

Davidson College

Collection Specialist

Davidson, NC · On-site

$17 - $23.25/hr

Working under the direction of the Director/Curator, the Collection Specialist manages collection records, loans, storage, research, and object care while supporting use of the collection for ...

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Collection Manager information

See Concord, NC salary details

$28.9K

$54.7K

$101.5K

How much do collection manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for collection manager in Concord, NC is $54,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What is a collection manager?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.

What does a collection manager do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What are the key skills and qualifications needed to thrive as a collection manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.

What are some common challenges faced by collection managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.
More about Collection Manager jobs

What are the most commonly searched types of Collection jobs in Concord, NC?

The most popular types of Collection jobs in Concord, NC are:

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For Collection Manager jobs in Concord, NC, the most frequently searched job titles are:

What job categories do people searching Collection Manager jobs in Concord, NC look for?

The top searched job categories for Collection Manager jobs in Concord, NC are:

What cities near Concord, NC are hiring for Collection Manager jobs?

Cities near Concord, NC with the most Collection Manager job openings:

Collection Manager jobs near you
Infographic showing various Collection Manager job openings in Concord, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,692 per year, or $26.3 per hour.

Collections Manager

Charlotte, NC

CPI Security
See more jobs at CPI Securityexternal

Full-time

Re-posted 29 days ago

Job description

CPI Security is seeking an experienced and dynamic Collections Manager to lead our collections team responsible for collecting receivables and mitigating revenue attrition. The successful candidate will enforce policies and standard operating procedures (SOPs), proactively address customer and employee friction points, and embody CPI's core values of integrity, customer commitment, innovation, and teamwork.

Key Responsibilities:

Leadership and Team Management:

  • Lead, mentor, and develop the collections team to ensure high performance and continuous improvement.
  • Set clear performance expectations and provide regular feedback to team members.
  • Foster a positive and collaborative work environment that aligns with CPI's core values.

Policy and SOP Enforcement:

  • Ensure all collection activities are conducted in compliance with company policies, SOPs, and regulatory requirements.
  • Regularly review and update collection policies and procedures to reflect best practices and regulatory changes.
  • Conduct regular training sessions to keep the team updated on policies and procedures.

Proactive Problem Solving:

  • Identify and address customer and employee friction points in the collections process.
  • Develop and implement strategies to improve collections efficiency and customer satisfaction.
  • Collaborate with other departments to resolve complex issues and streamline processes.

Performance Monitoring and Reporting:

  • Monitor and analyze collections performance metrics and KPIs.
  • Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement.
  • Utilize data to drive decision-making and process improvements.

Customer and Employee Relations:

  • Maintain positive relationships with customers to facilitate effective collections.
  • Address escalated customer complaints and disputes in a timely and professional manner.
  • Support team members in handling difficult situations and provide guidance on best practices.

Compliance and Risk Management:

  • Ensure all collection activities are in line with legal and regulatory requirements.
  • Manage risks associated with collections and implement measures to mitigate them.
  • Conduct regular audits to ensure compliance with internal and external standards.

Qualifications:

  • Bachelor's degree in Business, Finance, or a related field.
  • Experience in Salesforce and billing systems
  • Contact center experience of 7+ years including dialer activity
  • Proven experience in collections management, preferably in a security or service-oriented industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to enforce policies and procedures effectively.
  • Strong problem-solving and analytical abilities.
  • Knowledge of relevant laws and regulations governing collections.
  • Proficiency in using collections software and CRM systems.

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