ZipRecruiter

Log In

1

Director Credit Collections Jobs in Raleigh, NC (NOW HIRING)

BB BHF STORES LLC

CREDIT MANAGER

Raleigh, NC

$17 - $17.50/hr

... may direct activities of one or more employees Compliance with all applicable federal, state and ... store collections are satisfied Fill out paperwork for submission to corporate support Follow ...

Civic Credit Union

Default Recovery Analyst

Raleigh, NC · On-site

Appear on behalf of the Credit Union in court proceedings as deemed necessary for collections. * Analyze settlement requests from debt consolidation companies, direct from borrowers, and from other ...

Piedmont Service Group

Accounting Manager

Raleigh, NC · On-site

Oversee cash receipts, customer application, collections follow-up, credit hold coordination, aging ... Able to direct, coach, and hold a team accountable while remaining hands-on with the work

Piedmont Service Group

Accounting Manager

Raleigh, NC · On-site

Oversee cash receipts, customer application, collections follow-up, credit hold coordination, aging ... Able to direct, coach, and hold a team accountable while remaining hands-on with the work

Socket.dev

Chief Financial Officer (CFO)

Cary, NC · On-site

$300 - $520/hr

... credit and collections. * Ensure timely, accurate, and compliant monthly, quarterly, and annual ... Directors, and the parent company. What We're Looking For * Bachelor's degree in Accounting ...

Signet Jewelers

Jewelry Sales Associate

Raleigh, NC · On-site

$16 - $20/hr

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or ... Utilize extensive knowledge of our inventory and designer collections to guide customers in making ...

next page

Showing results 1-20

All JobsCredit Collections JobsDirector Credit Collections JobsDirector Credit Collections Jobs in Raleigh, NC

Director Credit Collections information

See Raleigh, NC salary details

$55.4K

$98.3K

$159.4K

How much do director credit collections jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director credit collections in Raleigh, NC is $98,347.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $107,400.00 per year, depending on experience, location, and employer.

What is the difference between Director Credit Collections vs Credit Analyst?

AspectDirector Credit CollectionsCredit Analyst
Required CredentialsBachelor's degree, extensive experience in credit/collections, leadership skillsBachelor's degree in finance, accounting, or related field, some experience in credit analysis
Work EnvironmentManagement of collections teams, strategic planning, high-level decision makingAnalyzing credit data, assessing risk, preparing reports
Employer & Industry UsageFinancial institutions, large corporations, credit agenciesBanks, lending companies, financial services
Common Search & ComparisonYesNo

The main difference between a Director Credit Collections and a Credit Analyst lies in their responsibilities and seniority. The Director oversees collections strategies and manages teams, requiring leadership experience. The Credit Analyst focuses on assessing credit risk and analyzing data. Both roles are vital in credit management but differ in scope and level of responsibility.

How does a director credit collections effectively collaborate with other departments to optimize cash flow and minimize risk?

As a Director of Credit Collections, collaboration with departments such as Sales, Finance, and Customer Service is essential for maintaining healthy cash flow and minimizing credit risk. You’ll regularly work with Sales to set appropriate credit terms for clients, partner with Finance to analyze aging reports and forecast revenue, and coordinate with Customer Service to resolve disputed accounts. Effective communication and cross-functional meetings help ensure company policies are followed while maintaining positive customer relationships and achieving collection targets.

What are the key skills and qualifications needed to thrive as a director credit collections, and why are they important?

To thrive as a Director of Credit Collections, you need deep knowledge of credit risk analysis, collections strategies, and financial regulations, usually backed by a bachelor’s degree in finance, accounting, or a related field. Familiarity with collections management software (like SAP or Oracle), financial reporting tools, and relevant certifications such as Certified Credit Executive (CCE) is valuable. Strong leadership, negotiation, and analytical skills help drive team performance and effective customer resolution. These capabilities are vital to minimize bad debt, optimize cash flow, and maintain strong client relationships for the organization’s financial stability.

What does a director credit collections do?

A Director of Credit Collections is responsible for overseeing an organization's credit and collections department. This role involves developing policies and procedures to ensure timely payments from customers, managing credit risk, and maintaining healthy cash flow. The director leads a team of credit and collections professionals, analyzes credit data, sets credit limits, and works to resolve delinquent accounts. They also collaborate with other departments to support business goals and ensure compliance with relevant regulations.
What are the most commonly searched types of Credit Collections jobs in Raleigh, NC? The most popular types of Credit Collections jobs in Raleigh, NC are:
What are popular job titles related to Director Credit Collections jobs in Raleigh, NC? For Director Credit Collections jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Director Credit Collections jobs in Raleigh, NC look for? The top searched job categories for Director Credit Collections jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Credit Collections jobs? Cities near Raleigh, NC with the most Director Credit Collections job openings:
Director Credit Collections jobs near you
Infographic showing various Director Credit Collections job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% Internship, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $98,347 per year, or $47.3 per hour.

VP-Recovery Collections

State Employees' Credit Union

Raleigh, NC • On-site

Full-time

Re-posted 6 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
The Vice President of Recovery Collections is a leadership role responsible for oversight of our charged off collection's function including leading operational teams and staff. This leader will drive the successful recovery of mortgage and consumer debt, prioritizing both maximum financial recovery and exceptional member service. This role requires a leader capable of planning, implementing related technologies, monitoring performance framework, optimizing recovery collections within a high-volume, multi-channel contact center while managing specialized recovery strategies, capably navigating the details of regulatory compliance, operational efficiency, and a member-centric approach. Core responsibilities include helping define and fully implementing and executing on strategic recovery objectives, monitor optimal staffing, leveraging technology for enhanced performance, establishing clear performance metrics, ensuring firm regulatory adherence, and implementing continuous operational improvements to significantly maximize recovery. The VP will also be accountable for staff and team human resources actions, productivity, training, and workload management, all while adhering to recovery goals. This position requires deep operational expertise in debt recovery collections including legal, a proven ability to drive optimization, and proficient understanding of regulatory landscapes.
Essential Responsibilities:
Responsibilities (100%)
Operations Management (40%)
  • Design, Implement and Oversee daily operations of recovery contact center teams including managers and agents across multiple locations
  • Implement and optimize workforce management systems to ensure appropriate recovery collections staffing levels
  • Ensure continuous improvement in key performance metrics including right-party contact rates, promise-to-pay rates and cost per recovery.
  • Implement analytics-driven approaches to recovery collections segmentation and treatment strategies
  • Ensure that recovery collections operational teams have implemented call monitoring programs with appropriate calibration protocols and coaching frameworks
  • Ensure that operational team's effective remediation of processes to address quality findings or deficiencies in the recovery collections process.
Leadership (40%)
  • Implement and oversee the execution of recovery collection strategies for various loan asset classes including staffing models, technology requirements, and performance metrics.
  • Implement data-driven segmentation strategies for optimal recovery treatment based on attributes such as loan type, balance, age, and member profile
  • Implement scoring models and account prioritization frameworks to optimize recovery strategies and resource allocation, manage skip tracing protocols and contact strategies for hard-to-reach members including digital outreach methods
  • Analyze key performance metrics and KPIs to optimize recovery collection effectiveness. and track performance against goals and objectives.

Regulatory Compliance, Operations & Administrative Management (20%)
  • Ensure all activities maintain strict adherence to federal, state, and local regulations
  • Ensure teams and staff receive training specific to recovery collections including role-specific compliance training modules addressing function-specific regulatory requirements, negotiation techniques and skip tracing methodologies
  • Implement telephony infrastructure to support recovery collections operations
  • Implement contact routing strategies, IVR designs, and skill-based routing frameworks
  • Develop and maintain robust internal controls for recovery collections activities
  • Implement quality assurance programs to monitor call quality and compliance

Required Education & Experience (Knowledge, Skills, & Abilities):
  • Degree in Finance, Economics, Business Administration, or related field with advanced degree desired.
  • Minimum of 7 years of experience in recovery, collections, contact center and/or legal/compliance practice plus 1 additional year of experience as a supervisor, lead, or mentor
  • Demonstrated expertise in federal and state consumer financial protection laws, including SCRA, TCPA, UDAAP, FCRA, FDCPA, and NCUA/CFPB regulations
  • Thorough understanding of mortgage and consumer loan servicing operational systems and technologies. Experience preferred with systems including but not limited to ACES, ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, RDN, PACER/AACER and OnBase.
  • Detailed understanding of Recovery Collections processes and Contact Center management including knowledge and proficiency with charge off/repossession processes and decision-making
  • Related experience implementing data and technology solutions that enhance workflow efficiency, automate decision-making, and improve compliance controls
  • Proven success managing recovery collections and contact center operations during periods of high-volume
  • Demonstrated success managing both inbound/outbound contact center operations
  • Proven experience with telephony systems including IVR and quality monitoring and call recording systems; NICE.
  • Background developing and administrating training programs for recovery collections specialists
Leadership Competencies and Knowledge, Skills & Abilities
Strategic Vision and Decision-Making
  • Ability to execute strategies for recovery collections contact center operations including optimizing recovery strategies, workflow processes and resource allocation
  • Implementation of technology enhancements that improve recovery collection contact and recovery payment rates, operational efficiency and compliance management.
  • Implementing key performance indicators (KPIs) that drive business decisions and measure success including performance standards and accountability measures for all team members
  • Experience translating business objectives into operational action plans
  • Experience making difficult decisions balancing operational needs, compliance requirements, and financial objectives
  • Implement omnichannel contact and recovery payment strategies (phone, IVR, email, SMS, online member access)
  • Implementation and operationalizing modern digital recovery collections capabilities including Payments Platform and Consumer Lending Collections and Recovery Platform.
Team Development and Management
  • Proven ability to recruit, develop, and retain top talent in recovery and a contact center
  • Mentorship skills and commitment to employee growth and development including identifying training needs and coordinating training priorities
  • Ability to manage through organizational change and transformation initiatives
  • Foster a positive, high-performance culture that emphasizes both results and employee engagement
Communication
  • Excellent verbal and written communication skills across all organizational levels
  • Ability to translate regulatory and operational concepts into clear communications
  • Negotiation skills with members, regulators, and service providers

Preferred Education & Experience (Knowledge, Skills, & Abilities):
  • Experience at a top-tier credit union, bank/mortgage servicer or financial institution
  • Background managing work-from-home/hybrid collections or recovery contact center teams
  • Knowledge of recovery scoring and segmentation methodologies, including behavioral scoring and propensity models

Job Environment & Physical Requirements:
  • Work is performed in an office setting, some hybrid or remote work for self and staff.
  • Internal candidates meeting all requirements will be given preference.
  • Other duties as assigned by leadership

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

What State Employees' Credit Union (North Carolina) employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply