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Collections Manager Jobs in Raleigh, NC (NOW HIRING)

Collections Specialist

Durham, NC

$18 - $24.25/hr

FUNCTIONS • Assure adherence to all of the policies set forth by management, and to comply with ... and collections. • Distribute listing of delinquent loans by officer approval code to the ...

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Monitor and manage assigned accounts to ensure timely payment of outstanding customer invoices * Contact customers to follow up on overdue balances * Investigate and resolve billing discrepancies and ...

Collections Specialist

Raleigh, NC

$18 - $24.25/hr

Monitor and manage assigned accounts to ensure timely payment of outstanding customer invoices * Contact customers to follow up on overdue balances * Investigate and resolve billing discrepancies and ...

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Collections Manager information

See Raleigh, NC salary details

$30.1K

$57.1K

$106K

How much do collections manager jobs pay per year?

As of May 30, 2026, the average yearly pay for collections manager in Raleigh, NC is $57,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $63,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

How does a Collections Manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What does a Collections Manager do?

A Collections Manager oversees the process of collecting payments from customers or clients who have overdue accounts. They develop strategies to ensure efficient debt recovery while maintaining positive relationships with clients. Their responsibilities often include supervising collections staff, setting collection goals, negotiating payment plans, and ensuring compliance with relevant laws and regulations. Collections Managers also analyze collection data to improve processes and reduce outstanding debts.
More about Collections Manager jobs
What are the most commonly searched types of Collections jobs in Raleigh, NC? The most popular types of Collections jobs in Raleigh, NC are:
What are popular job titles related to Collections Manager jobs in Raleigh, NC? For Collections Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What cities near Raleigh, NC are hiring for Collections Manager jobs? Cities near Raleigh, NC with the most Collections Manager job openings:
Collections Specialist

$18 - $24.25/hr

Full-time

Posted 16 days ago


Job description

POSITION SUMMARY
Perform collection activities via phone, mail, electronic means and rarely in person in attempt to collect funds for delinquent debt. Collects payments on all real estate loans, and /or consumer loans and negative accounts. Works with customers to originate alternative repayment methods to prevent further legal collection activities.
GENERAL QUALIFICATIONS
Knowledge: High School or GED required. Basic math calculations. NMLS registration. Knowledge of state and federal banking loan regulations, to include Fair Lending.
Experience: Previous collection experience preferred.
Skills: Must have excellent oral and written communication skills. Attention to detail. Team player with strong interpersonal skills. Must be a quick learner and have the ability to multi-task.
FUNCTIONS
• Assure adherence to all of the policies set forth by management, and to comply with the regulations and guidelines of all state and federal regulatory authorities as related to credit and collections.
• Distribute listing of delinquent loans by officer approval code to the respective loan officers, and to work effectively with them during the initial efforts to collect past due loans.
• Communicate regularly and effectively with management, keeping them informed and participating in decisions related to:
- Valuation of potential loan losses for reserve purpose in accordance with Bank guidelines,
- The repossession of collateral on delinquent loans as prescribed by management policy,
- The strategy and procedure for handling Chapters 7, 11, and 13 bankruptcies.
• Plan, coordinate and handle the repossession of collateral as determined necessary, and to liquidate such collateral in the manner determined most appropriate.
• Attend bankruptcy hearings as determined necessary, in order to protect the interest of the Bank.
• Prepare accurate and timely problem loan reports
• Prepare timely and accurate weekly and monthly reports for management, to include listings of classified loans, recoveries on pas charge off loans, and current recommendations on loans to be charged off.
• Support the renewal, refinance, and modification of loans currently in the Bank’s portfolio.
• Participate in and lead bank meetings dealing with collection items.
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