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Collections Manager Jobs in Raleigh, NC (NOW HIRING)

M&F Bank

Collections Specialist

Durham, NC · On-site

$18 - $24.25/hr

FUNCTIONS • Assure adherence to all of the policies set forth by management, and to comply with ... and collections. • Distribute listing of delinquent loans by officer approval code to the ...

CaptiveAire

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Monitor and manage assigned accounts to ensure timely payment of outstanding customer invoices * Contact customers to follow up on overdue balances * Investigate and resolve billing discrepancies and ...

CaptiveAire

Collections Specialist

Raleigh, NC

$18 - $24.25/hr

Monitor and manage assigned accounts to ensure timely payment of outstanding customer invoices * Contact customers to follow up on overdue balances * Investigate and resolve billing discrepancies and ...

RNR Tire Express

Field Collections

Raleigh, NC · On-site

$18 - $20.68/hr

Your ability to multitask while managing the pace of a call and keeping focused on the customer is essential to your success. This also allows you to meet weekly goals. As a Field Collections, you ...

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All JobsCollections Manager JobsCollections Manager Jobs in Raleigh, NC

Collections Manager information

See Raleigh, NC salary details

$30.1K

$57.1K

$106K

How much do collections manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for collections manager in Raleigh, NC is $57,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $63,700.00 per year, depending on experience, location, and employer.

What does a Collections Manager do?

A Collections Manager oversees the process of collecting payments from customers or clients who have overdue accounts. They develop strategies to ensure efficient debt recovery while maintaining positive relationships with clients. Their responsibilities often include supervising collections staff, setting collection goals, negotiating payment plans, and ensuring compliance with relevant laws and regulations. Collections Managers also analyze collection data to improve processes and reduce outstanding debts.

How does a Collections Manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.
More about Collections Manager jobs
What are the most commonly searched types of Collections jobs in Raleigh, NC? The most popular types of Collections jobs in Raleigh, NC are:
What are popular job titles related to Collections Manager jobs in Raleigh, NC? For Collections Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Collections Manager jobs in Raleigh, NC look for? The top searched job categories for Collections Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Collections Manager jobs? Cities near Raleigh, NC with the most Collections Manager job openings:
Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $57,079 per year, or $27.4 per hour.
Collections Specialist I

Collections Specialist I

Local Government Federal Credit Union

Raleigh, NC • On-site

$18 - $24.25/hr

Full-time

Posted 9 days ago

Job description

Job Type
Full-time
Description
ABOUT THE POSITION
Collections Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions, and implementing strategies to mitigate losses to the Credit Union.
NORMAL DAY-TO-DAY WORK
  1. Contact Credit Union Members regarding loans in default via phone, email, and text message.
  2. Provide primary support for all incoming and outgoing call efforts to support delinquency and loss management goals, including by not limited to assisting the Default Management team by providing primary phone support for repossessions and other escalated collections matters.
  3. Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency
  4. Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current.
  5. Ensure a consultative member approach to restructuring loans as necessary, providing direction on improving the financial outlook of the member in the future. Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.
  6. Establish proficiency in all current and future software systems utilized by the Loss Mitigation team. Including, but not limited to, our core operating system, collections software, payment portals, and document retention software.
  7. Accurately document all member interactions, payment agreements, and actions plans in the core collection system.
  8. Maintain sufficient call volume and quality standards in like with established positions Key Performance Index goals.
  9. Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.
  10. Assist the Loss Mitigation Manager and Loss Mitigation Team with reviewing reports on delinquency trends, member interactions, and recovery efforts.
  11. Maintain knowledge of Default Management practices and procedures to best aid in cross-team communication.
  12. Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.
  13. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS
  1. Here are a few skills you MUST have to be qualified for this position.
  2. Minimum 1-3 years experience in a call center, customer service, accounts receivable, or financial services environment; or a Bachelor's degree.
  3. Strong interpersonal skills with ability to work in a team environment.
  4. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  5. Ability to lift a minimum of 25 lbs. (file boxes, computer).
  6. Travel required on occasion.

CIVIC CULTURE
Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org

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