Client Account Representative
$67K - $70K/yr
Our collaborative team thrives on innovation, results-driven strategies, and long-term client success. As we expand our footprint in Detroit, we're looking for motivated professionals to grow with us.
$67K - $70K/yr
Our collaborative team thrives on innovation, results-driven strategies, and long-term client success. As we expand our footprint in Detroit, we're looking for motivated professionals to grow with us.
$67K - $70K/yr
Our collaborative team thrives on innovation, results-driven strategies, and long-term client success. As we expand our footprint in Detroit, we're looking for motivated professionals to grow with us.
Novi, MI · On-site
$71K - $97K/yr
We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with ...
Novi, MI · On-site
$71K - $97K/yr
We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with ...
Novi, MI · On-site +1
$71K - $97K/yr
We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with ...
Novi, MI · On-site +1
$71K - $97K/yr
We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with ...
Novi, MI · On-site +1
$71K - $97K/yr
We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with ...
Novi, MI · On-site +1
$71K - $97K/yr
We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with ...
Our culture fosters collaboration, personal growth, and client success. Board Certified Behavior Analysts (BCBAs) thrive in our supportive environment and commitment to professional development and ...
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Our culture fosters collaboration, personal growth, and client success. Board Certified Behavior Analysts (BCBAs) thrive in our supportive environment and commitment to professional development and ...
Grand Rapids, MI · On-site
Identify bottlenecks and implement process improvements across sales and client success * Standardize and optimize sales stages, qualification criteria, and deal workflows * Partner with marketing to ...
Grand Rapids, MI · On-site
Identify bottlenecks and implement process improvements across sales and client success * Standardize and optimize sales stages, qualification criteria, and deal workflows * Partner with marketing to ...
Grand Rapids, MI · On-site
This role is responsible for building the systems, insights, and operational rigor that enable our revenue engine--across marketing, sales, and client success--to scale efficiently. You will act as a ...
Grand Rapids, MI · On-site
This role is responsible for building the systems, insights, and operational rigor that enable our revenue engine--across marketing, sales, and client success--to scale efficiently. You will act as a ...
H.) Summary of Position The Asset Management - Program Service Manager (Client Success Manager) is responsible for client-facing execution and lifecycle management of Asset Management programs ...
H.) Summary of Position The Asset Management - Program Service Manager (Client Success Manager) is responsible for client-facing execution and lifecycle management of Asset Management programs ...
Grand Rapids, MI · On-site
In this role, you will work closely with the lead attorney and support staff to ensure all legally necessary protocols are followed while directly contributing to client success. This position is ...
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Grand Rapids, MI · On-site
In this role, you will work closely with the lead attorney and support staff to ensure all legally necessary protocols are followed while directly contributing to client success. This position is ...
This firm has built a reputation for their commitment to client success, offering services to a diverse client base, including mid-sized and smaller financial institutions like community banks and ...
This firm has built a reputation for their commitment to client success, offering services to a diverse client base, including mid-sized and smaller financial institutions like community banks and ...
This firm has built a reputation for their commitment to client success, offering services to a diverse client base, including mid-sized and smaller financial institutions like community banks and ...
This firm has built a reputation for their commitment to client success, offering services to a diverse client base, including mid-sized and smaller financial institutions like community banks and ...
This firm has built a reputation for their commitment to client success, offering services to a diverse client base, including mid-sized and smaller financial institutions like community banks and ...
Quick apply
This firm has built a reputation for their commitment to client success, offering services to a diverse client base, including mid-sized and smaller financial institutions like community banks and ...
Grand Rapids, MI · On-site
Drive customer success and elevate TCS' positioning as a partner. * Define business plans and manage the P&L by expanding existing account portfolio through effective client engagement and ...
Grand Rapids, MI · On-site
Drive customer success and elevate TCS' positioning as a partner. * Define business plans and manage the P&L by expanding existing account portfolio through effective client engagement and ...
This firm has built a reputation for their commitment to client success, offering services to a diverse client base, including mid-sized and smaller financial institutions like community banks and ...
Quick apply
This firm has built a reputation for their commitment to client success, offering services to a diverse client base, including mid-sized and smaller financial institutions like community banks and ...
Warren, MI · On-site
$80K - $110K/yr
Success in this role requires strong business judgment, curiosity, and the ability to combine ... What You'll Do Client Leadership & Growth * Build trusted relationships with senior decision-makers ...
Warren, MI · On-site
$80K - $110K/yr
Success in this role requires strong business judgment, curiosity, and the ability to combine ... What You'll Do Client Leadership & Growth * Build trusted relationships with senior decision-makers ...
If you are an organized, relationship-focused professional with a passion for sales and client success, we would love to hear from you. Key Responsibilities Client Relationship Management * Serve as ...
Quick apply
If you are an organized, relationship-focused professional with a passion for sales and client success, we would love to hear from you. Key Responsibilities Client Relationship Management * Serve as ...
If you are an organized, relationship-focused professional with a passion for sales and client success, we would love to hear from you. Key Responsibilities Client Relationship Management * Serve as ...
Quick apply
If you are an organized, relationship-focused professional with a passion for sales and client success, we would love to hear from you. Key Responsibilities Client Relationship Management * Serve as ...
Southfield, MI · On-site
$150K - $170K/yr
Direct impact on operations, financial performance, and client success * Opportunity to shape and grow a long-term client partnership * Work alongside experienced leadership and operational teams ...
Southfield, MI · On-site
$150K - $170K/yr
Direct impact on operations, financial performance, and client success * Opportunity to shape and grow a long-term client partnership * Work alongside experienced leadership and operational teams ...
Detroit, MI · On-site
Customer Success Manager Provide leadership to technical and office staff throughout the project ... Maintaining existing client relationships which may include: visiting client, dining with client ...
Detroit, MI · On-site
Customer Success Manager Provide leadership to technical and office staff throughout the project ... Maintaining existing client relationships which may include: visiting client, dining with client ...
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... Maintaining existing client relationships which may include: visiting client, dining with client ...
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... Maintaining existing client relationships which may include: visiting client, dining with client ...
$28.3K - $36.8K
4% of jobs
$36.8K - $45.4K
10% of jobs
$51.3K is the 25th percentile. Wages below this are outliers.
$45.4K - $53.9K
16% of jobs
$53.9K - $62.4K
15% of jobs
The median wage is $65.7K / yr.
$62.4K - $70.9K
14% of jobs
$70.9K - $79.4K
14% of jobs
$81.8K is the 75th percentile. Wages above this are outliers.
$79.4K - $88K
10% of jobs
$88K - $96.5K
10% of jobs
$96.5K - $105K
4% of jobs
$105K - $113.5K
2% of jobs
$113.5K - $122K
2% of jobs
$28.3K
$72.4K
$122K
| Aspect | Client Success | Customer Support |
|---|---|---|
| Primary Focus | Proactively ensuring client satisfaction and long-term success | Reactively resolving immediate issues and technical problems |
| Work Environment | Strategic, relationship-driven, often involves onboarding and account management | Operational, troubleshooting, and technical assistance |
| Required Skills | Communication, relationship management, strategic planning | Technical knowledge, problem-solving, customer service skills |
While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

$67K - $70K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 4 days ago
About Us
At Story Lane Box, we believe that powerful stories drive powerful business connections. We are a strategic branding and storytelling agency committed to helping businesses communicate their identity with clarity, creativity, and purpose. Our collaborative team thrives on innovation, results-driven strategies, and long-term client success. As we expand our footprint in Detroit, we're looking for motivated professionals to grow with us.
Job Description
We are seeking a dedicated and results-oriented Client Account Representative to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring that their expectations are met and exceeded through exceptional service and efficient project execution. Your ability to manage relationships, coordinate internal resources, and provide strategic input will be essential to driving long-term success.
Responsibilities
Serve as the liaison between clients and internal teams to ensure project alignment and satisfaction
Manage client accounts, including onboarding, updates, reporting, and follow-ups
Identify client needs and propose tailored solutions to meet business goals
Monitor account performance and resolve issues or concerns proactively
Maintain accurate records of client communications and agreements
Provide regular updates to senior management regarding client progress and opportunities
Support the implementation of client-focused strategies to drive retention and growth
Qualifications
Bachelor's degree in Business, Communications, Marketing, or a related field
1-3 years of experience in client account management, sales, or customer-facing roles
Strong communication, organizational, and problem-solving skills
Ability to multitask and manage multiple accounts with attention to detail
Proficiency in Microsoft Office and basic CRM systems
Ability to work both independently and as part of a team
Benefits
Competitive salary: $67,000 - $70,000 annually
Opportunities for career growth and professional development
Comprehensive health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Supportive and collaborative work environment
Regular team-building and development activities