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Client Success Jobs in Michigan (NOW HIRING)

Vervint

Revenue Operations Manager

Grand Rapids, MI · On-site

Identify bottlenecks and implement process improvements across sales and client success * Standardize and optimize sales stages, qualification criteria, and deal workflows * Partner with marketing to ...

Vervint

Revenue Operations Manager

Grand Rapids, MI

This role is responsible for building the systems, insights, and operational rigor that enable our revenue engine--across marketing, sales, and client success--to scale efficiently. You will act as a ...

Amy Cell Talent

Implementation Specialist

Ypsilanti, MI · On-site +1

If you are passionate about technology, client success, and helping organizations implement impactful software solutions, we encourage you to apply and join the Mountain Pass team! About Mountain ...

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

Success in this role is defined by net member growth, revenue performance, physician satisfaction, and patient satisfaction, among other KPIs. This role requires regular travel within a defined ...

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All JobsClient Success JobsClient Success Jobs in Michigan

Client Success information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do client success jobs pay per year?

As of Jul 18, 2026, the average yearly pay for client success in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Michigan? The most popular types of Client Success jobs in Michigan are:
What are popular job titles related to Client Success jobs in Michigan? For Client Success jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Michigan look for? The top searched job categories for Client Success jobs in Michigan are:
What cities in Michigan are hiring for Client Success jobs? Cities in Michigan with the most Client Success job openings:
Client Success jobs near you

Account Manager

Advanced Rehab Management

Grand Blanc, MI • On-site

Full-time

Posted 9 days ago

Job description

Salary: 50,000

Client Account Manager

Relationship Management | Client Success | Business Operations

Are you someone who builds strong relationships, solves problems, and makes sure things actually get done?

We're looking for a Client Account Manager to own relationships with a portfolio of clients and help ensure they have an exceptional experience with our company.


At Advanced Rehab Management Services, we're a growing healthcare technology company. Through our proprietary BOOST platform, we help physical therapy providers maximize reimbursement on Workers' Compensation and Auto claimshelping them increase revenue and grow their practices.


This is a great opportunity for someone with experience in account management, customer success, client services, or another relationship-focused role who enjoys being the person clients trust to find answers and move things forward.


What You'll Do

  • Serve as the primary point of contact for assigned client accounts
  • Build strong, long-term relationships through proactive communication and follow-up
  • Lead regular client check-ins, status meetings, and quarterly business reviews
  • Monitor account activity and identify potential concerns before they become larger issues
  • Coordinate with Operations, Technology, Finance, and other internal teams to resolve client needs
  • Track open items and take ownership of follow-through from start to finish
  • Review account trends and identify opportunities to improve client engagement and results
  • Support client retention, renewals, and re-engagement efforts
  • Maintain accurate account documentation and reporting


What We're Looking For

You may be a great fit if you:

  • Hold a bachelor's degree in business, healthcare administration, communications, or a related field
  • Have 2+ years of experience in account management, customer success, client services, customer service, or a related role
  • Are a strong communicator who enjoys building professional relationships
  • Take ownership and don't let things fall through the cracks
  • Are proactive and comfortable identifying problems before someone asks
  • Can manage multiple client needs and priorities at the same time
  • Are comfortable reviewing data and using it to understand what's happening within an account
  • Work well across departments and know how to drive an issue toward resolution
  • Are comfortable learning new technology and systems

Experience with Salesforce or CRM systems is a plus.


Nicotine-Free Workplace: Advanced Rehab Management Services is committed to promoting a healthy work environment. We maintain a nicotine-free workplace. The use of nicotine products, including cigarettes, cigars, e-cigarettes, vaping devices, smokeless tobacco, nicotine pouches, and similar products, is prohibited while on company property or during working time in accordance with company policy.


Equal Employment Opportunity: Advanced Rehab Management Services is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.


Reasonable Accommodations: Advanced Rehab Management Services is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation to participate in the hiring process, please contact Human Resources.