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Client Success Jobs in Michigan (NOW HIRING)

Vervint

Client Partner

Grand Rapids, MI · On-site

Client Success * Align delivery teams to exceed client needs and consistently exceed their expectations. * Partner with delivery and practice leaders to ensure projects meet scope, quality, margin ...

Vervint

Client Partner

Grand Rapids, MI · On-site

Delivery Oversight & Client Success * Align delivery teams to exceed client needs and consistently exceed their expectations. * Partner with delivery and practice leaders to ensure projects meet ...

SCIOMETRIX INC

Customer Success Manager

Royal Oak, MI · On-site

$80K - $90K/yr

Vision insurance Customer Success Manager Location: Royal Oak, Michigan (Onsite) Experience: 5+ ... This role is responsible for client acquisition, account management, relationship building ...

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All JobsClient Success JobsClient Success Jobs in Michigan

Client Success information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do client success jobs pay per year?

As of Jul 17, 2026, the average yearly pay for client success in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Michigan? The most popular types of Client Success jobs in Michigan are:
What are popular job titles related to Client Success jobs in Michigan? For Client Success jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Michigan look for? The top searched job categories for Client Success jobs in Michigan are:
What cities in Michigan are hiring for Client Success jobs? Cities in Michigan with the most Client Success job openings:
Client Success jobs near you

Client Success Advisor - Farmers Insurance

Farmers District 40

Grandville, MI • On-site

$55K - $85K/yr

Full-time

Medical, Life, PTO

Posted 23 days ago

Job description

Ben Smith Agency - Grandville MI

 

Client Success Advisor – Join Michigan’s Top Farmers Insurance Agency

 

Are you ready to elevate your career? The Ben Smith Agency—Michigan’s #1 Farmers Insurance agency and a top performer nationwide—is seeking a motivated, goal-driven Client Success Advisor to join our award-winning team.

 

Why Choose the Ben Smith Agency?

 

Experience a fast-paced, results-oriented environment where your talent is recognized and rewarded. As a vital member of our agency, you’ll play a key role in driving business growth, delivering personalized insurance solutions, and maintaining our reputation for excellence. This opportunity is ideal for high-achieving sales professionals who are passionate about helping clients secure their futures. We offer hands-on training from day one, robust mentorship, and a clear path to rapid career advancement—including opportunities to become an agency owner.

 

Key Responsibilities

 

  • Generate new business through proactive outreach and lead generation

  • Build lasting client relationships through personalized insurance consultations and outstanding service

  • Sell and cross-sell Auto, Home, Life, and Commercial insurance products

  • Consistently achieve or exceed sales targets

  • Utilize our CRM to track leads, manage renewals, and maintain accurate records

  • Stay current on products, regulations, and Farmers Insurance best practices

  • Collaborate with teammates in our high-energy, supportive culture

 

What You Bring

 

  • 1+ year experience in sales, customer service, or insurance (preferred)

  • Exceptional communication and relationship-building skills

  • Confidence and positivity in outbound calling and closing deals

  • A coachable mindset with a learner’s attitude

  • Strong organizational and time management skills

  • Property & Casualty and/or Life & Health license (or willingness to obtain quickly)

  • Bilingual applicants encouraged to apply

 

Benefits & Perks

 

  • Competitive base salary plus unlimited commission potential

  • Performance-based bonuses and exclusive incentives

  • Hands-on training, ongoing coaching, and professional development

  • Clear career advancement path—including agency ownership

  • Health insurance support options (varies by agency)

  • Paid holidays, PTO, and special rewards programs

  • Be part of a nationally recognized, high-achievement team

 

Launch Your Career with the Best

 

At the Ben Smith Agency, your ambition drives our shared success. If you’re ready to deliver peace of mind to clients, maximize your earnings, and grow with Michigan’s leading agency, we want to meet you.

 

Apply now to grow with the top-performing Ben Smith Agency at Farmers Insurance!

Compensation Range: $55K - $85K