The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ...
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ...
Customer Success Executive
Orlando, FL · On-site +1
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ...
Customer Success Executive
Orlando, FL · On-site +1
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ...
Customer Success Executive, Forward Deployed
$125K - $180K/yr
As Customer Success Executive, Forward Deployed, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and ...
Customer Success Executive, Forward Deployed
$125K - $180K/yr
As Customer Success Executive, Forward Deployed, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and ...
Customer Success Executive (Mountain West Region)
$125K - $180K/yr
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
Customer Success Executive (Mountain West Region)
$125K - $180K/yr
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
Customer Success Executive - Payors
$125K - $180K/yr
Customer Success Executive With Deep Payor Experience We are seeking a Customer Success Executive ... This role is remote. Regular travel to client sites and periodic sessions at our Palo Alto ...
Customer Success Executive - Payors
$125K - $180K/yr
Customer Success Executive With Deep Payor Experience We are seeking a Customer Success Executive ... This role is remote. Regular travel to client sites and periodic sessions at our Palo Alto ...
Customer Success Executive
Orlando, FL · On-site
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ...
Customer Success Executive
Orlando, FL · On-site
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ...
Director, Client Success
Washington, DC · On-site
Director, Client Success This leadership role is responsible for shaping and scaling a high ... Excellent communication and executive presence, with the ability to influence senior stakeholders ...
New
Director, Client Success
Washington, DC · On-site
Director, Client Success This leadership role is responsible for shaping and scaling a high ... Excellent communication and executive presence, with the ability to influence senior stakeholders ...
New
Customer Success Executive
Orlando, FL · On-site
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ...
Customer Success Executive
Orlando, FL · On-site
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ...
Director, Client Success
Franklin, TN · Remote
The Director of Client Success will develop deep relationships with executive champions and revenue cycle leadership, to assess existing workflows and make recommendations to ensure alignment with ...
Director, Client Success
Franklin, TN · Remote
The Director of Client Success will develop deep relationships with executive champions and revenue cycle leadership, to assess existing workflows and make recommendations to ensure alignment with ...
Client Success Architect
$80K - $110K/yr
As we expand our world-class Client Success organization, we are looking for a Client Success ... Deliver executive-ready presentations for QBRs, roadmap discussions, and strategic reviews. Risk ...
Client Success Architect
$80K - $110K/yr
As we expand our world-class Client Success organization, we are looking for a Client Success ... Deliver executive-ready presentations for QBRs, roadmap discussions, and strategic reviews. Risk ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
The Client Success Manager (CSM) is responsible for onboarding, supporting, retaining, and growing existing SaaS platform clients. This role ensures clients achieve measurable value from the platform ...
The Client Success Manager (CSM) is responsible for onboarding, supporting, retaining, and growing existing SaaS platform clients. This role ensures clients achieve measurable value from the platform ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic ...
Client Success Associates (CSAs) are responsible for supporting actively growing FrontierView ... FrontierView's Commercial Team partners with senior executive multinational clients to provide them ...
Client Success Associates (CSAs) are responsible for supporting actively growing FrontierView ... FrontierView's Commercial Team partners with senior executive multinational clients to provide them ...
Description As a Client Success Manager at hc1, you are the primary architect of the long-term ... You will act as a strategic advisor, ensuring that clinical and business executives realize the ...
Description As a Client Success Manager at hc1, you are the primary architect of the long-term ... You will act as a strategic advisor, ensuring that clinical and business executives realize the ...
Client Success Manager
Chicago, IL · On-site +1
As a Client Success Manager at hc1, you are the primary architect of the long-term relationship ... You will act as a strategic advisor, ensuring that clinical and business executives realize the ...
Client Success Manager
Chicago, IL · On-site +1
As a Client Success Manager at hc1, you are the primary architect of the long-term relationship ... You will act as a strategic advisor, ensuring that clinical and business executives realize the ...
Client Success Executive information
See salary details
$46.5K - $55.2K
2% of jobs
$55.2K - $64K
2% of jobs
$64K - $72.7K
13% of jobs
$76.4K is the 25th percentile. Wages below this are outliers.
$72.7K - $81.4K
19% of jobs
The median wage is $88K / yr.
$81.4K - $90.1K
19% of jobs
$90.1K - $98.9K
17% of jobs
$101.2K is the 75th percentile. Wages above this are outliers.
$98.9K - $107.6K
13% of jobs
$107.6K - $116.3K
6% of jobs
$116.3K - $125K
4% of jobs
$125K - $133.8K
2% of jobs
$133.8K - $142.5K
3% of jobs
$46.5K
$94.6K
$142.5K
How much do client success executive jobs pay per year?
As of Jul 7, 2026, the average yearly pay for client success executive in the United States is $94,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $104,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Client Success Executive, and why are they important?
To thrive as a Client Success Executive, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics systems is typically expected. Excellent interpersonal skills, proactive communication, and adaptability set top performers apart in this client-facing role. These skills ensure lasting client satisfaction, effective issue resolution, and the growth of long-term partnerships.
Will AI replace CSM?
AI cannot fully replace Client Success Executives, as their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions. AI tools can assist CSMs by automating routine tasks and providing data insights, but human judgment and relationship management remain essential. Successful CSMs will adapt by integrating AI tools into their workflows to enhance customer support and retention efforts.
What is a client success executive salary?
A client success executive's salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often associated with advanced skills in customer relationship management and industry knowledge.
What jobs pay 4000 a week without a degree?
A Client Success Executive can earn $4,000 or more weekly through commissions, bonuses, or high-value client accounts, especially in sales-driven environments. Success in such roles often depends on strong communication skills, industry knowledge, and performance metrics rather than formal degrees.
What does a client success executive do?
A client success executive is responsible for managing relationships with clients to ensure their satisfaction and retention. They often coordinate with sales, support, and product teams, using tools like CRM software to address client needs and promote ongoing engagement. Their goal is to help clients achieve their objectives and maximize the value of the company's services.
How does a Client Success Executive typically collaborate with other departments to ensure client satisfaction?
Client Success Executives play a vital role in bridging the gap between clients and internal teams. They regularly coordinate with sales, product development, and support teams to address client needs, resolve issues, and implement solutions that align with both the client's goals and the company's offerings. This cross-functional collaboration ensures that client feedback is communicated effectively, leading to continuous product or service improvement and higher client retention. Strong communication and organizational skills are essential in this role to manage multiple stakeholders and maintain a seamless client experience.
What is the difference between Client Success Executive vs Customer Service Representative?
| Aspect | Client Success Executive | Customer Service Representative |
|---|---|---|
| Credentials | Relevant experience, sometimes certifications in customer success or account management | Basic customer service training, high school diploma or equivalent |
| Work Environment | Proactive engagement with clients, often in B2B settings | Reactive support, handling customer inquiries and issues |
| Employer & Industry | Tech, SaaS, consulting firms | Retail, telecom, hospitality |
| Search & Comparison Intent | Understanding client retention, account growth | Resolving customer issues, support inquiries |
The main difference is that a Client Success Executive focuses on proactive client engagement, retention, and account growth, often in B2B environments. In contrast, a Customer Service Representative primarily handles reactive customer inquiries and support issues. Both roles require strong communication skills, but the Client Success Executive typically has more strategic responsibilities related to client success management.
More about Client Success Executive jobs
What cities are hiring for Client Success Executive jobs? Cities with the most Client Success Executive job openings:
What are the most commonly searched types of Client Success jobs? The most popular types of Client Success jobs are:
What states have the most Client Success Executive jobs? States with the most job openings for Client Success Executive jobs include:
What job categories do people searching Client Success Executive jobs look for? The top searched job categories for Client Success Executive jobs are:
Job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners.
What You Get to Do in This Role:
The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.
To be successful in this role, you will need:
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners.
What You Get to Do in This Role:
- Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
- Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
- Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
- Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
- Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
- Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
- Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.
The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.
To be successful in this role, you will need:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Educational Background: BA/BS or equivalent required, Master's degree preferred.
- Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
- Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
- Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
- Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
- C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises.
- Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
- Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
- Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
- Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
About ServiceNow
Sourced by ZipRecruiter
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Santa Clara, CA, US
Year founded
2004