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Client Success Executive Jobs (NOW HIRING)

Aldridge

Client Success Manager (2282)

Houston, TX · On-site

The Client Success Manager (CSM) acts as the operational and consultative bridge between the technical execution team and executive client sponsors. You'll manage recurring account activities ...

ThinkHuman

CLIENT SUCCESS

$70K - $90K/yr

... executive sponsors to ensure sessions maintain a 4.2 or higher satisfaction rating After every session, perform a Program Success Check: review client feedback, session scores, attendance, and ...

FIS

Director, Client Success

Jacksonville, FL · On-site

What you will be doing As the Client Success Director you will lead Client Success for Community ... Strong executive presence with the ability to lead senior internal and external stakeholder ...

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$94.6K

$142.5K

How much do client success executive jobs pay per year?

As of Jun 17, 2026, the average yearly pay for client success executive in the United States is $94,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $104,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Executive, and why are they important?

To thrive as a Client Success Executive, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics systems is typically expected. Excellent interpersonal skills, proactive communication, and adaptability set top performers apart in this client-facing role. These skills ensure lasting client satisfaction, effective issue resolution, and the growth of long-term partnerships.

How much does a CSM get paid?

A Client Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Compensation may also include bonuses, commissions, or benefits, especially in customer-focused or SaaS environments.

What job makes $10,000 a month without a degree?

A Client Success Executive can earn $10,000 or more per month through commissions, bonuses, and base salary, especially in high-performing roles within sales or account management. Success in this role often depends on strong communication skills, industry knowledge, and the ability to build client relationships, rather than formal degrees.

What does a client success executive do?

A client success executive is responsible for managing relationships with clients to ensure their satisfaction and retention. They often coordinate with sales, support, and product teams, using tools like CRM software to address client needs and promote ongoing engagement. The role typically requires strong communication skills and a focus on delivering value to clients.

How does a Client Success Executive typically collaborate with other departments to ensure client satisfaction?

Client Success Executives play a vital role in bridging the gap between clients and internal teams. They regularly coordinate with sales, product development, and support teams to address client needs, resolve issues, and implement solutions that align with both the client's goals and the company's offerings. This cross-functional collaboration ensures that client feedback is communicated effectively, leading to continuous product or service improvement and higher client retention. Strong communication and organizational skills are essential in this role to manage multiple stakeholders and maintain a seamless client experience.

What is the difference between Client Success Executive vs Customer Service Representative?

AspectClient Success ExecutiveCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic customer service training, high school diploma or equivalent
Work EnvironmentProactive engagement with clients, often in B2B settingsReactive support, handling customer inquiries and issues
Employer & IndustryTech, SaaS, consulting firmsRetail, telecom, hospitality
Search & Comparison IntentUnderstanding client retention, account growthResolving customer issues, support inquiries

The main difference is that a Client Success Executive focuses on proactive client engagement, retention, and account growth, often in B2B environments. In contrast, a Customer Service Representative primarily handles reactive customer inquiries and support issues. Both roles require strong communication skills, but the Client Success Executive typically has more strategic responsibilities related to client success management.

What jobs in the US pay 300,000 a year?

For a Client Success Executive, earning $300,000 annually typically requires senior-level experience, a strong track record in client management, and often involves bonuses or commissions. High-paying roles in this field are usually found in large corporations or tech companies where strategic skills and industry knowledge are highly valued.
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Client Success Executive jobs near you
Infographic showing various Client Success Executive job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $94,596 per year, or $45.5 per hour.
Client Success Manager (2282)

Client Success Manager (2282)

Aldridge

Houston, TX • On-site

Other

Medical, Retirement, PTO

Posted 27 days ago

Job description

Who We Are
Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US. Founded in 1984, this private equity-backed company is a technology management consulting, and outsourcing firm that provides best-fit solutions through a tailored approach and local relationships. With offices in Houston, Dallas, Fort Worth, San Antonio, and Seattle, the company's unwavering dedication, superior technical expertise, and keen understanding of business processes have transformed it into a trusted partner for its clients. With a strong reputation for delivering high-quality services, Aldridge is committed to helping its clients optimize their technology infrastructure and achieve their business goals.
Technical Client Success Manager
Aldridge is a forward-thinking organization dedicated to delivering innovative technology solutions and exceptional service to our clients. We are looking for a highly motivated and driven Technical Client Success Manager to join our team. This position offers the opportunity to work alongside a dynamic team of professionals, enhance your technical and customer service skills, and make a significant impact on client success. You will be responsible for addressing client concerns, troubleshooting technical issues, and collaborating with senior team members to implement solutions that drive client satisfaction. With exposure to cutting-edge technologies and client-facing interactions, this role provides ample opportunities for growth and professional development.
Position Overview:
The Client Success Manager (CSM) acts as the operational and consultative bridge between the technical execution team and executive client sponsors. You'll manage recurring account activities, facilitate Business Reviews (BRs), support roadmap alignment efforts, and guide the early phases of strategic IT planning. This mid-level role owns the health of client relationships across a select portfolio, ensuring proactive communication, performance visibility, and a partnership aligned with Aldridge's service catalog.
The CSM should bring both organizational skill and a consultative mindset-able to distill client feedback into tangible next steps and route opportunities or alerts to the appropriate internal teams in a timely manner.
Key Responisibilities:
Client Relationship Management
  • Serve as primary liaison for assigned client accounts, ensuring timely communication of updates, risks, or opportunities.
  • Monitor account health through touchpoints and internal reporting tools.
  • Coordinate lifecycle of service requests that require staff coordination, escalation, or approvals.

Meeting Ownership & Delivery
  • Prepare, schedule, and lead regular Update and Planning Meetings and contribute to business reviews (BRs).
  • Present clients with trend analysis, ticket summaries, feedback loops, and aligned recommendations in collaboration with vCIOs.

Roadmapping & Upsell Participation
  • Begin translating client needs into roadmap opportunities with guidance from Client Success Executives.
  • Surface recurring or project-based needs that align with the Aldridge solution portfolio.
  • Track solution engagements and internal delivery progress to maintain aligned communication with clients.

Internal Collaboration
  • Ensure documentation in CRM and roadmap tools remains current.
  • Align with service desk, projects, procurement, and back-office teams for timely execution of roadmap items.
  • Participate in internal planning cadences and client strategy team forecasting updates.

Qualifications:
  • 3-5+ years of experience in IT, preferably in a Managed Services environment.
  • Familiarity with IT infrastructure concepts (cloud, servers, backup, networking).
  • Strong organizational skills, with ability to manage multiple accounts across various stages.
  • Strong organizational skills, with ability to manage multiple accounts across various stages.
  • Meeting Ownership & Delivery
  • Prepare, schedule, and lead regular Update and Planning Meetings and contribute to business reviews (BRs).
  • Present clients with trend analysis, ticket summaries, feedback loops, and aligned recommendations
  • Roadmapping & Upsell Participation
  • Begin translating client needs into roadmap opportunities
  • Surface recurring or project-based needs that align with the Aldridge solution portfolio.

Hybrid work schedule
  • Optional work from home days are Mondays and Fridays
  • Required in-office days are Tuesdays, Wednesdays and Thursdays
  • Travel will be required up to 20%

Aldridge Core Values:
  • Build Trust - We continuously earn the trust of our partners through genuine, transparent communication, and unflinching accountability.
  • Take Swift, Meaningful Action - When every second matters, we drill to the core question and act decisively.
  • Create Best-Fit Solutions - More is not better - We create the most value for the least added overhead and complexity.
  • Evolve & Improve - We know the power of a growth mindset. We do not let fear of failure stop us from finding new, and better ways to do things.

Benefits:
  • Competitive Salary and Incentive Plan
  • Generous Employer Contribution to Health Benefits Package
  • 401(k) Matching
  • 4 Weeks Paid Time Off per year, plus additional days for community service
  • Ongoing Training and Professional Development Opportunities
  • Free Snacks and Beverages!

Aldridge is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs

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