At Cisive, our vision is to make securing the right talent effortless. We provide technology-first ... Workclosely with the Director of Client Services and the Case Support Analystto proactivelyprovide ...
3 Cisive Client Success Executive Jobs Hiring Near You
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first ... Workclosely with the Director of Client Services and the Case Support Analystto proactivelyprovide ...
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first ... Work closely with sales, client success, and technical teams to coordinate seamless onboarding ...
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first ... Work closely with sales, client success, and technical teams to coordinate seamless onboarding ...
Candidate Experience Representative II-2
$16.50 - $22.25/hr
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first ... Backup of Client Success Helpdesk Associate I calls and all calls that cannot be handled by ...
Candidate Experience Representative II-2
$16.50 - $22.25/hr
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first ... Backup of Client Success Helpdesk Associate I calls and all calls that cannot be handled by ...
Cisive Jobs Information
Do workers at Cisive get paid breaks?
Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
78% of people say they get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
Does Cisive pay people when they’re sick?
Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
Is the health insurance from Cisive affordable enough for their workers?
Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and March 2026.
80% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and March 2026.
Do workers at Cisive worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2025.
How easy is it for Cisive workers to change shifts?
Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2025.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2025.
How easy is it to get time off at Cisive?
Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
75% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
Do Cisive managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2025.
Do jobs at Cisive spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2025.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2025.
How easy is it to take sick days at Cisive?
Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Cisive feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and March 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Cisive get to take their breaks without interruption?
Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
100% of people report that they get to take their breaks without interruption.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
Is it stressful to work at Cisive?
Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and March 2026.
75% of people say they often feel stressed at work.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Cisive enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Cisive recommend working with their team?
Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get enough training when they start at Cisive?
Most people got enough training when they started.
89% of people report they got enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
89% of people report they got enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get support to advance at Cisive?
Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people think Cisive’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and March 2026.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and March 2026.
Do workers feel well informed about how Cisive is doing?
Most people feel well informed about how the company is doing.
78% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
78% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
What are the most popular jobs at Cisive?
Cisive rating
8.3
Based on 9 frontline employees who took The Breakroom Quiz
80th of 499 rated business services
Job description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
- Integrity First:We uphold the highest ethical standards in everything we do.
- Innovate Fearlessly:We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
- Win Together:We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
- Customer Obsessed:We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
- Stay One Step Ahead:We proactively seek knowledge that helps us-and our clients-stay ahead of the curve.
JobSummary
This roleserves as the escalated point of contact forany and allinquiriespertaining tothe client's background screening program and overall account workflow.Ensuresour clients receive superior and high-quality service.This role willassistclients with a variety of topics, including but not limited to communication of investigative findings, daily incominginquiriesand reporting.Workclosely with the Director of Client Services and the Case Support Analystto proactivelyprovide our clients with the utmost support.
Duties andResponsibilities
Ensure that cases and information requests are delivered ontimeand that SLA's (Service Level Agreements) are met.
Perform case research and analysis for internal and external customers.
Monitor, enter, update, and close Service Center tickets.
Facilitate andparticipatein client specific cross training of partner CSRs to a level that would allow for serving as the back up on any client covered by the team.
Prepare, analyze, anddeterminetrends for monthly account reviews; ensure that client fact sheets are kept current and relevant; create a program overview outline document for all assigned accounts.
Escalate issues/questions to the nextappropriate level.
Respond appropriately to all client concerns andinquires, ensuring results and detailed action plans of corrective actions when needed, including but not limited to case/lead level status, portal questions, and specification and billing inquiries.
Work on client projects, research, and deliverables.
Work closely with Operations,ITand Finance to resolve client issues.
Serve as the first point of escalation for clients on case level and account issues.
Participate in weekly,monthlyand/or quarterly calls with the client producing detailed notes andactionsitems from the calls at the direction of the Director of Client Services.
Communicate case, compliance, and program updates and notifications to clients.
Produce Salesforce tickets.
Work to build a partnership between Cisive and the client.
Other assigned tasks on an as needed basis.
MinimumQualifications
Minimum of 3-5 years of client relations and being a dedicated resource to a specified book of clients.
Background Screening and/or pre-employment screening experiencestronglypreferred.
High School Diploma orequivalentrequired; Secondary education degree strongly preferred.
Self-motivated and proactive.
Good problem solving and analytical skills.
Excellent written and verbal communication skills.
Ability to multi-task,prioritizeand make sound business decisions.
Proficiencyin Microsoft Officerequired.
Salesforce experience and Target Process a plus.
Ability to work independently and as part of a larger team.
Client-focused.
Goal Oriented.
Preferred Qualifications
Healthcare background and LMP experience ideal.
Working conditions
Thisjoboperatesin a professional office environmentor remotely.This role routinely uses general office equipment.
Physical requirements
Ability to communicate clearly and exchangeaccurateinformation constantly.
Constantlyoperatescomputer, keyboard, copy machine,phone,and other general office equipment.
Ability to occasionally move objects up to10lbs.
Direct reports
None.
About Cisive
Sourced by ZipRecruiter
Industry
Human resources consulting services
Company size
201 - 500 Employees
Headquarters location
Holtsville, NY, US
Year founded
1977