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Client Success Executive Jobs in Connecticut (NOW HIRING)

IQVIA

Associate Client Success Director

Greenwich, CT · Remote

Success in this position requires the ability to build trusted executive-level relationships, champion the voice of the client across the organization, leverage client insights to help shape product ...

IQVIA

Associate Client Success Director

Greenwich, CT · Remote

Success in this position requires the ability to build trusted executive-level relationships, champion the voice of the client across the organization, leverage client insights to help shape product ...

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

$85K - $95K/yr

Description Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client ... Executive presence and credibility with senior client stakeholders. * Direct, professional ...

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

$85K - $95K/yr

Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account ... Executive presence and credibility with senior client stakeholders. * Direct, professional ...

Sodexo

Client Executive 2 (Single Client)

Weatogue, CT

$161K - $209K/yr

Sodexo is seeking a Client Executive 2 (Single Client) to lead food service operations across ... success * Make your mark in a role that blends strategic oversight, tactical execution, and ...

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Client Success Executive information

See Connecticut salary details

$44.2K

$90K

$135.6K

How much do client success executive jobs pay per year?

As of Aug 23, 2026, the average yearly pay for client success executive in Connecticut is $89,988.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,800.00 and $98,900.00 per year, depending on experience, location, and employer.

How does a Client Success Executive typically collaborate with other departments to ensure client satisfaction?

Client Success Executives play a vital role in bridging the gap between clients and internal teams. They regularly coordinate with sales, product development, and support teams to address client needs, resolve issues, and implement solutions that align with both the client's goals and the company's offerings. This cross-functional collaboration ensures that client feedback is communicated effectively, leading to continuous product or service improvement and higher client retention. Strong communication and organizational skills are essential in this role to manage multiple stakeholders and maintain a seamless client experience.

What are the key skills and qualifications needed to thrive as a Client Success Executive, and why are they important?

To thrive as a Client Success Executive, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics systems is typically expected. Excellent interpersonal skills, proactive communication, and adaptability set top performers apart in this client-facing role. These skills ensure lasting client satisfaction, effective issue resolution, and the growth of long-term partnerships.

What is the difference between Client Success Executive vs Customer Service Representative?

AspectClient Success ExecutiveCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic customer service training, high school diploma or equivalent
Work EnvironmentProactive engagement with clients, often in B2B settingsReactive support, handling customer inquiries and issues
Employer & IndustryTech, SaaS, consulting firmsRetail, telecom, hospitality
Search & Comparison IntentUnderstanding client retention, account growthResolving customer issues, support inquiries

The main difference is that a Client Success Executive focuses on proactive client engagement, retention, and account growth, often in B2B environments. In contrast, a Customer Service Representative primarily handles reactive customer inquiries and support issues. Both roles require strong communication skills, but the Client Success Executive typically has more strategic responsibilities related to client success management.

How much do client success executives make?

Client Success Executives typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and company size. Compensation may also include bonuses, commissions, or other incentives based on client retention and success metrics.

What is the role of a client success executive?

A client success executive is responsible for building strong relationships with clients, ensuring their needs are met, and helping them achieve their goals with the company's products or services. They often coordinate with sales, support, and account teams, using tools like CRM software to monitor client satisfaction and retention. The role requires excellent communication skills and a focus on customer satisfaction to promote long-term loyalty.

What are the most commonly searched types of Client Success jobs in Connecticut?

The most popular types of Client Success jobs in Connecticut are:

What are popular job titles related to Client Success Executive jobs in Connecticut?

For Client Success Executive jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Client Success Executive jobs in Connecticut look for?

The top searched job categories for Client Success Executive jobs in Connecticut are:

What cities in Connecticut are hiring for Client Success Executive jobs?

Cities in Connecticut with the most Client Success Executive job openings:

Client Success Executive jobs near you
Infographic showing various Client Success Executive job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $89,988 per year, or $43.3 per hour.

Principal Client Success Manager

Finalsite

Glastonbury, CT • On-site, Remote

Full-time

Posted 3 days ago

New

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Principal Client Success Manager (CSM) at Finalsite is an executive-level, post-sale partner responsible for driving strategy, value, and expansion across a dedicated portfolio of Finalsite's highest-tier, enterprise-level accounts. Built for a seasoned leader with deep EdTech expertise, this high-touch role acts as a trusted advisor to district superintendents, C-level executives, and key leadership teams.
The Principal CSM ensures long-term retention, platform adoption, referenceability, and strategic expansion by aligning Finalsite's platform capabilities with the client's institutional goals.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Executive Strategic Partnership: Serve as a trusted advisor and strategic consultant to C-suite and executive leadership (Superintendents, Chief Technology Officers, Communications Directors). Conduct Executive Business Reviews (EBRs) and establish long-term success roadmaps tailored to enterprise goals.
  • Enterprise Portfolio Ownership & Retention: Drive top-tier account health, retention, and multi-year contract renewals across a high-value, highly white-glove portfolio of enterprise accounts.
  • Value Realization & Custom Adoption Strategy: Design and execute digital strategies, adoption blueprints, and change management initiatives to maximize ROI and deepen platform dependency.
  • Strategic Growth & Expansion: Identify, qualify, and lead high-impact strategic upsell, cross-sell, and enterprise service expansion opportunities, collaborating closely with Sales and Executive Leadership to expand account lifetime value.
  • Supplemental & Custom Services: Proactively position enterprise-grade consulting and high-impact training programs to accelerate strategic outcomes.
  • Proactive Executive Risk Management: Oversee complete account health using advanced metrics, health scores, and executive touchpoints. Develop and execute rapid-response mitigation and recovery plans for high stakes accounts showing risk markers.
  • Cross-Functional & Executive Alignment: Act as the premier internal advocate for enterprise clients, mobilizing Executive Sponsor, Product, Engineering, and Services leadership to resolve complex operational, technical, or commercial friction points.
  • Product & Market Influence: Translate enterprise client needs and market trends into strategic product recommendations, partnering directly with Product Managers to shape the future platform roadmap.
  • Process Leadership: Maintain spotless account intelligence and data integrity across Client Success Platforms (ChurnZero, Salesforce) and serve as a subject matter expert in refining CS team SOPs.
QUALIFICATIONS AND SKILLS
  • 8+ years of experience in client success, executive account management, or strategic consulting, specifically managing high-ARR / enterprise-level SaaS accounts in the K-12 or EdTech sector.
  • Proven track record of managing ultra-high-touch client portfolios with high net-revenue retention (NRR) performance.
  • Executive Presence: Exceptional communication, facilitation, and negotiation skills with a demonstrated ability to influence C-suite executives and district board leadership.
  • Strategic Mindset: Deep expertise in change management, value realization methodologies, and long-term customer journey mapping.
  • Highly skilled at managing cross-functional initiatives, resolving enterprise-level escalations, and navigating complex organizational structures.
  • Strong leadership and mentorship abilities, with a passion for uplifting team members and driving process optimization.
  • Bachelor's degree or equivalent experience (Master's degree or advanced certification preferred).
  • Passion for K-12 education and a commitment to Finalsite's mission.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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