Client Success Analyst Jobs (NOW HIRING)

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. At Kinetix, a New Charter Company, we are seeking a Security Success Analyst in the US (in other companies this person could hold the title of Cybersecurity Success Analyst, Security Services Analyst, Client Security Analyst) to support and expand client cybersecurity services through relationship management, technical execution, and strategic security guidance. This is a full-time, remote position open to candidates in the US. In this role, you will partner with clients, the Security & Compliance Lead, Cyber74, and internal Kinetix teams to coordinate cybersecurity services using ConnectWise boards, vulnerability management processes, security and compliance documentation, and Windows, macOS, cloud, and networking environments. You will lead recurring strategy sessions, manage service deliverables, support incident response and remediation, and keep stakeholders aligned on security outcomes. To be successful in this role, you will combine strong client communication with practical cybersecurity and compliance expertise. You will manage security deliverables across client service tiers, maintain accurate system documentation, track metrics and OKRs, and translate vulnerabilities, policies, continuity planning, and audit requirements into clear actions for clients and internal teams. We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role

• Partner with the Security & Compliance Lead to support Cybersecurity Services clients across all service tiers.
• Lead recurring client security strategy sessions and manage deliverables including bi-annual strategy sessions, security training, and vulnerability identification efforts.
• Support policy development, remediation planning, security awareness initiatives, and coordinated guidance between Cyber74, Kinetix, and clients.
• Oversee Cybersecurity Services delivery by managing the Security ConnectWise board and tracking deliverables, progress, and issues.
• Execute and coordinate ransomware detection and response activities, vulnerability assessments and remediation, security policy and compliance documentation, business continuity and disaster recovery guidance, and support for compliance tools and audit frameworks.
• Maintain accurate documentation of client security systems and configurations.
• Collaborate with Projects, Onboarding, Client Success, and Responsive Support teams on security-related escalations, incidents, and client-specific concerns.
• Participate in incident response and cybersecurity awareness initiatives for internal and external stakeholders.
• Manage delivery metrics, OKRs, and ARIS reporting, communicate status to stakeholders, and identify opportunities to expand client engagement with Cybersecurity Services.

• 3–5+ years of IT experience, preferably in a client-facing or service delivery capacity.
• 2+ years of cybersecurity and compliance experience.
• Strong knowledge of cybersecurity frameworks, risk management, and compliance best practices.
• Experience with vulnerability management, policy implementation, and security awareness training.
• Proficiency managing Windows, macOS, cloud, and networking environments.

• Industry certifications such as Security+, A+, or Network+.
• Demonstrated success managing client relationships and driving service excellence.
• Strong organizational and process-management skills with the ability to balance strategic thinking and tactical execution.
• Excellent verbal, written, and interpersonal communication skills.
• Collaborative, service-driven approach with strong attention to detail and quality.

The compensation is expected to start at $80,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. We are investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more.

We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening.

New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies.

We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.