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Client Success Account Manager Jobs (NOW HIRING)

Varsity Technologies

Client Success Manager

Boston, MA · On-site

At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve ...

Later

Account Manager (Client Success)

Los Angeles, CA · On-site

Continuously refine your approach to account planning, stakeholder management, and revenue growth based on performance data. * Contribute to the evolution of Client Success playbooks, frameworks, and ...

PX Inc

Client Success Manager

Manhattan, NY

The Client Success Manager is a senior leadership position responsible for managing high-value ... You'll own executive relationships, ensure the success of strategic accounts, and build scalable ...

Later

Account Manager (Client Success)

New York, NY · On-site

Continuously refine your approach to account planning, stakeholder management, and revenue growth based on performance data. * Contribute to the evolution of Client Success playbooks, frameworks, and ...

DocNetwork

Client Success Manager

Ann Arbor, MI · On-site

$6.50K/mo

Work collaboratively with your Client Success Manager and Lead to support a portfolio of 120+ accounts. * Own the client relationship from onboarding to renewal, serving as the primary point of ...

Honk

Client Success Manager

Manhattan, NY · On-site

$85K - $115K/yr

As a Client Success Manager, you'll own the day-to-day operational success of HONK's most strategic ... You'll work closely with Strategic Account Managers, Technical Account Managers, and Solutions ...

POS360

Manager, Client Success

Westlake Village, CA · On-site

Qualifications * 5+ years in Client Success, Account Management, or related roles;3+ years in a leadership/manager role preferred. * Proven success driving product adoption and revenue growth within ...

Payliance

Client Success Manager

Columbus, OH · Remote

Client Success Manager The Client Success Manager is responsible for ensuring Payliance clients ... The CSM manages a portfolio of accounts, guiding clients through onboarding new services, providing ...

Solomon Page

Client Success Manager

Lettsworth, LA · On-site

$26 - $31/hr

... Client Success Manager (CSM) to join their growing team. This is an exciting opportunity for a ... Manage customer onboarding and post-sales account support * Serve as the primary point of contact ...

FIS

Manager, Client Success (CSM)

Milwaukee, WI · Remote

The Manager, Client Success is responsible for directly managing a book of strategic or portfolio accounts while leading and developing a team of Client Success Managers. This role is responsible for ...

FIS

Manager, Client Success (CSM)

Jacksonville, FL · Remote

The Manager, Client Success is responsible for directly managing a book of strategic or portfolio accounts while leading and developing a team of Client Success Managers. This role is responsible for ...

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$65.8K

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How much do client success account manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for client success account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Account Manager, and why are they important?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a Client Success Account Manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What does a Client Success Account Manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

More about Client Success Account Manager jobs
What cities are hiring for Client Success Account Manager jobs? Cities with the most Client Success Account Manager job openings:
What states have the most Client Success Account Manager jobs? States with the most job openings for Client Success Account Manager jobs include:
What job categories do people searching Client Success Account Manager jobs look for? The top searched job categories for Client Success Account Manager jobs are:
Client Success Account Manager jobs near you
Infographic showing various Client Success Account Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Client Success Manager

Client Success Manager

Varsity Technologies

Boston, MA • On-site

Full-time

Posted 11 days ago

Job description

Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management. 

At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture.
This role combines relationship management, strategic planning, and operational excellence. You'll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you.

ResponsibilitiesStrategic Client Engagement (30%)
  •  Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate. 
  • Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed.
  • Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity's service offerings.
  • Prepare proposals, quotes, and lead renewal discussions.
Project & Service Coordination (30%)
  • Identify and manage client requests for new projects, products, trainings, appdev and services.
  • Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals.
  • Supervise Vendors management. 
  • Lead onboarding and post-onboarding activities, including end-user training.
Client Success & Retention (40%)
  • Conduct recurring success calls to review goals, metrics, and service performance.
  • Monitor client compliance with Varsity's standards and proactively address challenges.
  • Drive account growth through upselling and cross-selling aligned with client needs.
  • Track and report on client satisfaction, retention, and portfolio growth.
Key Performance Indicators (KPIs)
  • Client Retention Rate.
  • Client Satisfaction Score (CSAT).
  • Revenue growth and service adoption.
  • Client subscription renewal rate.
  • Strategic engagement frequency.

Requirements

  • Bachelor's degree preferred or equivalent experience. 
  • Minimun of 4 years working experience.
  • Proven experience in client success, account management, or consulting within Managed Services or IT.
  • Strong business acumen and ability to translate technical risk into business impact.
  • Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired.
  • Excellent communication, negotiation, and presentation skills, including experience with C-level executives.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).

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