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Client Success Account Manager Jobs in New York (NOW HIRING)

Jobtailor

Global Head of Client Success

Manhattan, NY · On-site

$180 - $240/hr

Oversee global teams across Account Management, Campaign Delivery, and Client Success * Manage executive relationships with strategic global clients and external agency partners * Enhance client ...

MDCalc

Client Success Manager

New York, NY · On-site

Support training and shadowing for new Client Success team members Your Background * 3+ years of experience in client success, account management, or pharma agency environments * Experience managing ...

Future plc

Global Head of Client Success

Manhattan, NY · On-site

$200 - $275/hr

You will oversee account management, campaign delivery, client success, project management and commercial operations, ensuring our teams consistently deliver high-impact advertising, branded content ...

OpenAP

Client Success Manager

Manhattan, NY · On-site

Client Success Manager New York City (Remote / Hybrid) Founded and owned by the largest television ... Support account retention, renewal, and upsell efforts through strong client engagement and ...

DeepIntent

Senior Client Success Manager

New York, NY · On-site

$110K - $120K/yr

Own end-to-end management of assigned managed service and/or self-service client accounts * Serve ... Client Success, Account Management, or a related role within ad tech, digital media, or ...

DeepIntent

Senior Client Success Manager

New York, NY · On-site

$110K - $120K/yr

Own end-to-end management of assigned managed service and/or self-service client accounts * Serve ... Client Success, Account Management, or a related role within ad tech, digital media, or ...

Aescape Inc

Client Success Manager

New York, NY · On-site

$135K - $155K/yr

Own a portfolio of hospitality and wellness accounts (hotel brands, spas, wellness studios) as ... 5 years of client success, account management, or partnership experience in a B2B context ...

SeatGeek

Client Success Manager

New York, NY · On-site +1

$110K - $130K/yr

As a Client Success Manager at SeatGeek, you'll be an essential partner to our sports and ... accounts * Travel to client events as needed (up to 25-30%) to support client engagement * Analyze ...

OpenAP LLC

Client Success Manager

New York, NY · On-site +1

About the Role OpenAP is seeking a Client Success Manager to support and grow our agency and brand ... Support account retention, renewal, and upsell efforts through strong client engagement and ...

SeatGeek

Client Success Manager

New York, NY · On-site

$110K - $130K/yr

As a Client Success Manager at SeatGeek, you'll be an essential partner to our sports and ... accounts * Travel to client events as needed (up to 25-30%) to support client engagement * Analyze ...

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Client Success Account Manager information

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$29.8K

$75.7K

$126K

How much do client success account manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for client success account manager in New York is $75,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $90,600.00 per year, depending on experience, location, and employer.

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What are popular job titles related to Client Success Account Manager jobs in New York?

For Client Success Account Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Client Success Account Manager jobs in New York look for?

The top searched job categories for Client Success Account Manager jobs in New York are:

What cities in New York are hiring for Client Success Account Manager jobs?

Cities in New York with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you
Infographic showing various Client Success Account Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $75,688 per year, or $36.4 per hour.

Global Head of Client Success

Manhattan, NY • On-site

Jobtailor
See more jobs at Jobtailorexternal

$180 - $240/hr

Other

Posted 22 days ago

Job description

Responsibilities
  • Define and execute the global client success strategy to align with company growth goals
  • Oversee global teams across Account Management, Campaign Delivery, and Client Success
  • Manage executive relationships with strategic global clients and external agency partners
  • Enhance client retention, renewals, and revenue expansion across existing accounts
  • Standardize global account management processes and implement consistent campaign management methodologies
  • Build executive dashboards to measure client health, retention, and commercial performance metrics
Requirements
  • 12+ years' experience in client success, account management or commercial leadership.
  • Significant leadership experience within digital publishing, media, advertising, marketing services or technology.
  • Experience managing global or multi-regional client service organizations.
  • Proven track record leading large, high-performing teams.
  • Strong commercial acumen with responsibility for revenue retention and growth.
  • Experience building scalable operational processes and service models.
  • Executive stakeholder management experience with major brands and agencies.
  • Experience leading organizational change and transformation programs.
Core Competencies

Demonstrates expertise in defining and executing client success strategies, managing global teams, and enhancing client retention and revenue growth. Proven ability to build scalable operational processes and lead organizational change within the digital publishing and marketing services sectors.

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