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Client Success Account Manager Jobs in New York (NOW HIRING)

Future plc

Global Head of Client Success

Manhattan, NY · On-site

$200 - $275/hr

You will oversee account management, campaign delivery, client success, project management and commercial operations, ensuring our teams consistently deliver high-impact advertising, branded content ...

DeepIntent

Senior Client Success Manager

New York, NY

$110K - $120K/yr

Own end-to-end management of assigned managed service and/or self-service client accounts * Serve ... Client Success, Account Management, or a related role within ad tech, digital media, or ...

DeepIntent

Senior Client Success Manager

New York, NY · On-site

$110K - $120K/yr

Own end-to-end management of assigned managed service and/or self-service client accounts * Serve ... Client Success, Account Management, or a related role within ad tech, digital media, or ...

SeatGeek

Client Success Manager

New York, NY · On-site +1

$110K - $130K/yr

As a Client Success Manager at SeatGeek, you'll be an essential partner to our sports and ... accounts * Travel to client events as needed (up to 25-30%) to support client engagement * Analyze ...

Aescape Inc

Client Success Manager

New York, NY · On-site

$135K - $155K/yr

Own a portfolio of hospitality and wellness accounts (hotel brands, spas, wellness studios) as ... 5 years of client success, account management, or partnership experience in a B2B context ...

Aescape

Client Success Manager

Manhattan, NY · On-site

$135 - $155/hr

Own a portfolio of hospitality and wellness accounts (hotel brands, spas, wellness studios) as ... 5 years of client success, account management, or partnership experience in a B2B context ...

SeatGeek

Client Success Manager

New York, NY · On-site

$110K - $130K/yr

As a Client Success Manager at SeatGeek, you'll be an essential partner to our sports and ... accounts * Travel to client events as needed (up to 25-30%) to support client engagement * Analyze ...

Neara

Client Success

Manhattan, NY · On-site

$100 - $120/hr

Houston, Texas, United States (Remote) Who we are looking for: * 3-5 years of experience in a Client Success, Account Management, or other customer-facing role. * Exceptional communication and ...

New

OpenAP LLC

Client Success Manager

New York, NY · On-site +1

About the Role OpenAP is seeking a Client Success Manager to support and grow our agency and brand ... Support account retention, renewal, and upsell efforts through strong client engagement and ...

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Client Success Account Manager information

See New York salary details

$29.8K

$75.7K

$126K

How much do client success account manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client success account manager in New York is $75,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $90,600.00 per year, depending on experience, location, and employer.

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What are popular job titles related to Client Success Account Manager jobs in New York?

For Client Success Account Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Client Success Account Manager jobs in New York look for?

The top searched job categories for Client Success Account Manager jobs in New York are:

What cities in New York are hiring for Client Success Account Manager jobs?

Cities in New York with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you
Infographic showing various Client Success Account Manager job openings in New York as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $75,688 per year, or $36.4 per hour.

Global Head of Client Success

Future plc

Manhattan, NY • On-site

$200 - $275/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Job description

Description

We're Future, a global leader in specialist media. Our 3,000+ employees power more than 200 trusted brands, helping millions of people discover expert content that informs, inspires, and drives action. Through our websites, magazines, events, newsletters, podcasts, and social channels, we connect passionate audiences with the topics they care about most.

We are looking for a Global Head of Client Success to lead our worldwide Client Success organisation. In this role, you will be responsible for building a client success function that delivers exceptional customer experiences while driving retention, revenue growth and operational excellence across our global publishing business. You will oversee account management, campaign delivery, client success, project management and commercial operations, ensuring our teams consistently deliver high-impact advertising, branded content, commerce, events and AI-powered marketing solutions across multiple markets.

This role is both strategic and operational—setting the vision for client success while developing scalable processes, high-performing teams and industry-leading client relationships.

What You’ll Do

You will report to the Global SVP of Future Creative

  • Define and execute the global client success strategy to align with company growth goals
  • Oversee global teams across Account Management, Campaign Delivery, and Client Success
  • Manage executive relationships with strategic global clients and external agency partners
  • Enhance client retention, renewals, and revenue expansion across existing accounts
  • Standardize global account management processes and implement consistent campaign management methodologies
  • Build executive dashboards to measure client health, retention, and commercial performance metrics
Experience That Will Put You Ahead Of The Curve
  • 12+ years' experience in client success, account management or commercial leadership.
  • Significant leadership experience within digital publishing, media, advertising, marketing services or technology.
  • Experience managing global or multi-regional client service organizations.
  • Proven track record leading large, high-performing teams.
  • Strong commercial acumen with responsibility for revenue retention and growth.
  • Experience building scalable operational processes and service models.
  • Executive stakeholder management experience with major brands and agencies.
  • Experience leading organizational change and transformation programs.
Compensation and Benefits

The expected range for this role is $200,000 - $275,000

  • Medical, dental, and vision coverage
  • 401k plus a company match
  • Uncapped leave, because we trust you to manage your workload and time
  • When we hit our targets, enjoy a share of our profits with a bonus
  • Refer a friend and get rewarded when they join Future
  • Well-being support with access to our Colleague Assistant Programs
  • Opportunity to purchase shares in Future with our Share Incentive Plan

This is a hybrid role from our New York office, working three days from the office and two from home.

Diversity and Inclusion

Diversity is central to who we are. We believe different perspectives spark new ideas, fuel creativity, and drive innovation. That's why we're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We're dedicated to fair and inclusive hiring practices and welcome talent from all backgrounds, because diverse teams build stronger futures.

Please let us know if you need any reasonable adjustments.

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