Client Services Manager
Columbia, MD · On-site
Job Responsibilities o Manage the Client Support team, triaging of support requests, and ticket queues. o Scheduling of support and preventative maintenance tickets o Work with management team to ...
Columbia, MD · On-site
Job Responsibilities o Manage the Client Support team, triaging of support requests, and ticket queues. o Scheduling of support and preventative maintenance tickets o Work with management team to ...
Columbia, MD · On-site
Job Responsibilities o Manage the Client Support team, triaging of support requests, and ticket queues. o Scheduling of support and preventative maintenance tickets o Work with management team to ...
Columbia, MD · On-site
Job Responsibilities oManage the Client Support team, triaging of support requests, and ticket queues. oScheduling of support and preventative maintenance tickets oWork with management team to ...
Columbia, MD · On-site
Job Responsibilities oManage the Client Support team, triaging of support requests, and ticket queues. oScheduling of support and preventative maintenance tickets oWork with management team to ...
Key responsibilities include leading the Client Management Process and partnering across the enterprise to provide a Branded Client Experience, including access to the full array of Private Bank and ...
Key responsibilities include leading the Client Management Process and partnering across the enterprise to provide a Branded Client Experience, including access to the full array of Private Bank and ...
Chevy Chase, DC · On-site
Key responsibilities include leading the Client Management Process and partnering across the enterprise to provide a Branded Client Experience, including access to the full array of Private Bank and ...
Chevy Chase, DC · On-site
Key responsibilities include leading the Client Management Process and partnering across the enterprise to provide a Branded Client Experience, including access to the full array of Private Bank and ...
Washington, DC · On-site
Manage day-to-day hospitality operations, including restocking and space upkeep * Support client events and respond to guest needs with a proactive, service-first approach Qualifications: * 3+ years ...
Washington, DC · On-site
Manage day-to-day hospitality operations, including restocking and space upkeep * Support client events and respond to guest needs with a proactive, service-first approach Qualifications: * 3+ years ...
Columbia, MD · On-site
Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...
Columbia, MD · On-site
Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...
Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...
Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...
Mclean, VA · On-site
The Media Trust is seeking a seasoned Sr. Client Services Manager to lead consultative digital trust and safety solutions adoption to expand client partnerships, maximize client value, and drive high ...
Mclean, VA · On-site
The Media Trust is seeking a seasoned Sr. Client Services Manager to lead consultative digital trust and safety solutions adoption to expand client partnerships, maximize client value, and drive high ...
Global Client Delivery Manager Location: Ashburn, VA Your Role In this client-facing role, you will serve as a central point of coordination supporting global strategic accounts, ensuring seamless ...
Global Client Delivery Manager Location: Ashburn, VA Your Role In this client-facing role, you will serve as a central point of coordination supporting global strategic accounts, ensuring seamless ...
Own and manage a client portfolio and cultivate relationships with school district partners * Communicate with clients on contract and project deliverables, demonstrating clarity and consistency - be ...
Own and manage a client portfolio and cultivate relationships with school district partners * Communicate with clients on contract and project deliverables, demonstrating clarity and consistency - be ...
The Media Trust is seeking a seasoned Sr. Client Services Manager to lead consultative digital trust and safety solutions adoption to expand client partnerships, maximize client value, and drive high ...
The Media Trust is seeking a seasoned Sr. Client Services Manager to lead consultative digital trust and safety solutions adoption to expand client partnerships, maximize client value, and drive high ...
Own and manage a client portfolio and cultivate relationships with school district partners * Communicate with clients on contract and project deliverables, demonstrating clarity and consistency - be ...
Own and manage a client portfolio and cultivate relationships with school district partners * Communicate with clients on contract and project deliverables, demonstrating clarity and consistency - be ...
JOB REQUISITION Client Solutions Manager (Technology) LOCATION VA TYSONS CORNER Job Summary As a Client Solutions Manager, your responsibilities will include: * Business development: Develop and grow ...
JOB REQUISITION Client Solutions Manager (Technology) LOCATION VA TYSONS CORNER Job Summary As a Client Solutions Manager, your responsibilities will include: * Business development: Develop and grow ...
Global Client Delivery Manager Location: Ashburn, VA Your Role In this client-facing role, you will serve as a central point of coordination supporting global strategic accounts, ensuring seamless ...
Global Client Delivery Manager Location: Ashburn, VA Your Role In this client-facing role, you will serve as a central point of coordination supporting global strategic accounts, ensuring seamless ...
JOB REQUISITION Client Solutions Manager (Technology) LOCATION VA TYSONS CORNER Job Summary As a Client Solutions Manager, your responsibilities will include: * Business development: Develop and grow ...
JOB REQUISITION Client Solutions Manager (Technology) LOCATION VA TYSONS CORNER Job Summary As a Client Solutions Manager, your responsibilities will include: * Business development: Develop and grow ...
Alexandria, VA · On-site
$26 - $32.50/hr
Summary The Associate Client Solutions Manager - Show Organizer Event Logistics is responsible for providing clients will a well-rounded planning and service experience. You will be in a lead &/or ...
Alexandria, VA · On-site
$26 - $32.50/hr
Summary The Associate Client Solutions Manager - Show Organizer Event Logistics is responsible for providing clients will a well-rounded planning and service experience. You will be in a lead &/or ...
$140K - $200K/yr
You will be a client manager, coach, mentor, and an accountable program manager with a proven track record of leading deployments of solutions in a client environment. Some things you can tell us ...
$140K - $200K/yr
You will be a client manager, coach, mentor, and an accountable program manager with a proven track record of leading deployments of solutions in a client environment. Some things you can tell us ...
Mclean, VA · On-site
$140K - $200K/yr
You will be a client manager, coach, mentor, and an accountable program manager with a proven track record of leading deployments of solutions in a client environment. Contributions Some things you ...
Mclean, VA · On-site
$140K - $200K/yr
You will be a client manager, coach, mentor, and an accountable program manager with a proven track record of leading deployments of solutions in a client environment. Contributions Some things you ...
Mclean, VA · On-site +1
$140K - $200K/yr
You will be a client manager, coach, mentor, and an accountable program manager with a proven track record of leading deployments of solutions in a client environment. Contributions Some things you ...
Mclean, VA · On-site +1
$140K - $200K/yr
You will be a client manager, coach, mentor, and an accountable program manager with a proven track record of leading deployments of solutions in a client environment. Contributions Some things you ...
Alexandria, VA · On-site
$26 - $32.11/hr
Summary The Associate Client Solutions Manager - Show Organizer Event Logistics is responsible for providing clients will a well-rounded planning and service experience. You will be in a lead &/or ...
Alexandria, VA · On-site
$26 - $32.11/hr
Summary The Associate Client Solutions Manager - Show Organizer Event Logistics is responsible for providing clients will a well-rounded planning and service experience. You will be in a lead &/or ...
$37.4K - $45K
8% of jobs
$50.5K is the 25th percentile. Wages below this are outliers.
$45K - $52.6K
23% of jobs
$52.6K - $60.2K
6% of jobs
$60.2K - $67.9K
8% of jobs
The median wage is $69.4K / yr.
$67.9K - $75.5K
18% of jobs
$75.5K - $83.1K
8% of jobs
$85K is the 75th percentile. Wages above this are outliers.
$83.1K - $90.7K
9% of jobs
$90.7K - $98.3K
6% of jobs
$98.3K - $106K
3% of jobs
$106K - $113.6K
4% of jobs
$113.6K - $121.2K
4% of jobs
$37.4K
$74.9K
$121.2K
| Aspect | Client Manager | Account Executive |
|---|---|---|
| Primary Role | Maintains client relationships, ensures client satisfaction, manages ongoing accounts | Generates new business, acquires new clients, presents products/services |
| Required Skills | Customer service, communication, relationship management | Sales, negotiation, presentation skills |
| Work Environment | Long-term client engagement, account management teams | Sales pitches, client meetings, prospecting |
| Industry Usage | Common in consulting, marketing, tech | Common in sales, advertising, tech |
While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.
Founded in 2002 to provide quality IT advisory, implementation, and management services to the SMB marketplace, Dresner Group has since helped several hundred organizations realize the value of a properly managed IT environment. Since our conception, we have continued to offer experienced professionals and expertise coupled with superior customer service. Today our clients reside in Maryland, Washington DC, Pennsylvania, Delaware, Ohio, Virginia and North Carolina.
We envision our company as a regional leader in the information technology marketplace and strive to become recognized and respected as the premier provider of information technology solutions, consultative services, and support services to small and medium-size businesses. The growth and profitability of our company will be fueled by an intense focus on providing excellence and on fostering complete and customized IT experiences for our clients in a cost-effective manner.
Dresner Group provides a full range of IT services including:
For More Career Opportuniites Please Visit: www.dresnergroup.com
This position is a multi-faceted and dynamic opportunity for a hands-on manager that is looking to be involved in all aspects of technology & service delivery, while managing a team of support technicians. The individual should be a detail and process oriented person, as well as possess solid problem solving skills. In addition, the individual must have excellent verbal and written communication skills to keep our clients, management, and other CST's informed.
Job Responsibilities
o Manage the Client Support team, triaging of support requests, and ticket queues.
o Scheduling of support and preventative maintenance tickets
o Work with management team to develop baseline support metrics
o Deliver and exceed on all team performance targets
o Maintain and monitor quality service levels
o Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, and reporting
o Facilitate customer resolution for escalated calls and engage the necessary technical support
o Responsible for assuring clients are provided efficient and timely support on a 24x7x365 basis
o Performs staff scheduling to ensure helpdesk coverage during normal business hours and on-call support as required
o Manages the client support staff including consultation on performance evaluations, promotions, hiring, and disciplinary actions
o Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until the permanent solutions are found
o Coordinates training requirements of helpdesk personnel
Preferred Working Experience
o Minimum of 3-5 years of management experience
o Relative working experience with managed service providers or similar organization.
o Demonstrated leadership abilities and achievement orientated
Required
o Bachelor's degree in business, communications, or a closely related field.
o Willingness to work evenings and weekends on occasion.
Characteristics
o Enthusiastic about working in a fast-paced and ever evolving environment.
o Enjoy working with existing clients and eager to engage in new client opportunities.
o Service oriented attitude - will do what it takes to get the job done right.
o A spirit of perpetual learning, identifying new technologies as they emerge and becoming an expert in them.
o A passion for sharing information to the team and clients.
o Proven leader who can successfully manage the client support team
Benefits
Dresner Group offers excellent compensation and benefits, including competitive salaries and a generous vacation plan.
All your information will be kept confidential according to EEO guidelines.
Sourced by ZipRecruiter
It services
11 - 50 Employees
Savage, MD, US
2002