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Client Implementation Jobs (NOW HIRING)

Arch

Manager, Client Implementations

Manhattan, NY · On-site

They are seeking a Manager for their Client Implementation team to build a high-performing team, deliver enterprise implementations, and drive cross-functional alignment to ensure measurable client ...

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How much do client implementation jobs pay per year?

As of Jul 24, 2026, the average yearly pay for client implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are typical daily responsibilities in a Client Implementation role?

In a Client Implementation position, your daily tasks often include coordinating with clients to understand their requirements, managing project timelines, and delivering onboarding or training sessions. You’ll work closely with internal teams such as sales, product, and support to ensure a seamless setup and address any client questions or technical issues that arise. Documenting progress, troubleshooting problems, and providing feedback to improve processes are also common activities. This means you’ll balance client interaction, internal collaboration, and hands-on project execution every day.

What is a Client Implementation job?

A Client Implementation job involves onboarding new clients and ensuring they successfully integrate a company's products or services into their operations. This role requires coordinating between internal teams and clients to manage timelines, troubleshoot issues, and customize solutions based on client needs. Strong project management, communication, and problem-solving skills are essential. The goal is to ensure a smooth transition and a positive client experience, leading to long-term satisfaction and retention.

What are the key skills and qualifications needed to thrive in the Client Implementation position, and why are they important?

To thrive in a Client Implementation role, you need strong project management abilities, problem-solving skills, and experience in customer onboarding, often supported by a degree in business, IT, or a related field. Familiarity with CRM software, project management tools (like Asana or Jira), and sometimes industry-specific certifications can be highly beneficial. Exceptional communication, attention to detail, and the ability to manage expectations set top performers apart. These skills are essential to ensure smooth client transitions, maintain satisfaction, and drive successful adoption of services or products.

More about Client Implementation jobs
What cities are hiring for Client Implementation jobs? Cities with the most Client Implementation job openings:
What are the most commonly searched types of Client Implementation jobs? The most popular types of Client Implementation jobs are:
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Client Implementation jobs near you
Infographic showing various Client Implementation job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Client Implementation Specialist - Strategic Accounts

Arch.co

New York, NY • On-site

$85K - $110K/yr

Full-time

Posted 18 days ago

Job description

Our Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of 'portals'. Our purpose is to save investors' time while empowering them to make more informed investment decisions, leading to better financial outcomes.
We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America's largest banks, families, and financial institutions. We've over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
About the Role
We're looking for a Client Implementation Specialist to lead onboarding for clients in our Strategic Accounts segment - a critical, high-touch client group focused on forming trusted longterm partnerships with organizational decision makers at leading accounting firms, technological channel partners, and financial institutions.
This is a deeply client-facing role, and we're seeking someone who values building relationships, earns trust quickly, and delivers a best-in-class white-glove experience. As a Client Implementation Specialist, you will guide clients through the onboarding process and ensure they are set up for long-term success on the platform with an accurate and clear representation of sophisticated investment data.
This role requires a self-starter who can operate independently, manage multiple onboarding workflows, and proactively solve problems with very little oversight. You'll also contribute to product feedback loops and internal onboarding process improvements - balancing independent execution with cross-functional teamwork and training participation.
What You'll Do:
Client Onboarding
  • Build and execute tailored onboarding plans with clear milestones and timelines
  • Thought partnership with clients regarding account setup and data organization
  • Act as a liaison between clients and fund managers to gather and reconcile account data

Data Management
  • Process ongoing updates from clients and fund sources
  • Monitor client data for quality and consistency, proactively resolving discrepancies
  • Support periodic evening & weekend work as part of our operating rhythm to meet client SLAs
  • Implement learnings to scale client nuances

Education & Enablement
  • Train client teams on how to use the Arch platform effectively
  • Support adoption through ongoing communication, guidance, and check-ins
  • Participate in internal team training and help refine onboarding best practices

Client Experience
  • Lead onboarding meetings and deliver a high-touch, relationship-driven experience
  • Build trust and rapport with clients through consistent, thoughtful communication
  • Maintain detailed client records and notes in our CRM to ensure continuity and context
  • Understand areas for expansion within the client or partner organizations
What We're Looking For
  • 3+ years of experience in project management, implementation, client services, or consulting
  • Self-starter with exceptional communication and interpersonal skills and a proactive mindset
  • Strong relationship management instincts, especially with high-value or high-touch clients
  • Strong attention to detail and ability to work independently in a fast-paced environment
  • A proactive mindset and passion for solving complex challenges with an eye for storytelling, while delivering a best-in-class client experience

Bonus Points If You:
  • Have worked in wealth management, private funds, a family office, or accounting
  • Are familiar with concepts like IRRs, capital calls, K-1s, or NAV reporting
  • Have experience with SQL or want to learn
A Note about us:
Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients.
For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location.
We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment
Some perks of working for Arch include:
  • Strong Team - You'll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
  • Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
  • Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
  • Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
  • Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
  • Lunch is on Us - We'll keep the team fueled with lunch in the office, whether you're catching up with teammates, talking through an idea, or just taking a well-earned break.

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