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Chatbot Manager Jobs (NOW HIRING)

Fanatics

Product Manager, Internal Tools

Manhattan, NY · On-site

As a Product Manager for Internal Tools at Fanatics Betting & Gaming, you will build and scale ... chatbot & AI workflows across the FBG operations ecosystem • Partner closely with operations ...

Empower AI Inc.

Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. * Evaluate emerging contact center technologies and present findings to stakeholders

Intellectt INC

IT Project Manager

Austin, TX · On-site

$97K - $115K/yr

Exposure to Chatbot / Voicebot implementations * Integration experience with SAP C4C or Salesforce Service Cloud * Ability to manage global teams and end-to-end delivery * This role involves leading ...

Empower AI Inc.

Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. * Evaluate emerging contact center technologies and present findings to stakeholders

Empower AI Inc.

Technology Manager

Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. * Evaluate emerging contact center technologies and present findings to stakeholders

Flex

Lead, CS AI Content

New York, NY · On-site

Write and maintain AI-native content across chatbot, voicebot, and agent assist tools, including structured responses, decision trees, and escalation logic. * Author conversational AI dialogue flows ...

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Chatbot Manager information

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How much do chatbot manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for chatbot manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What is a chatbot manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are some common challenges faced by a chatbot manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What are the key skills and qualifications needed to thrive as a chatbot manager?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.
More about Chatbot Manager jobs
What cities are hiring for Chatbot Manager jobs? Cities with the most Chatbot Manager job openings:
What are the most commonly searched types of Chatbot jobs? The most popular types of Chatbot jobs are:
What states have the most Chatbot Manager jobs? States with the most job openings for Chatbot Manager jobs include:
What job categories do people searching Chatbot Manager jobs look for? The top searched job categories for Chatbot Manager jobs are:
Chatbot Manager jobs near you
Infographic showing various Chatbot Manager job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, 8% Part Time, and 25% Contract. Highlights an 59% In-person, 8% Hybrid, and 33% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Product Manager, Internal Tools

Fanatics Betting & Gaming

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Overview
As a Product Manager, Internal Tools at Fanatics Betting & Gaming (FBG), you will build and scale internal platforms and back-end systems that support the entire operations ecosystem across FBG. This role is focused on enabling operational teams-including promotions, rewards, loyalty, and customer support-through intuitive, scalable, and data-driven internal tools that power customer-facing experiences.
You will partner closely with product, design, operations, engineering, and analytics to define requirements, prioritize roadmaps, and deliver high-impact internal tooling. This role will also support chatbot and AI initiatives by helping translate operational needs into automation, intelligent workflows, and platform enhancements. This role will also support chatbot and AI initiatives by helping translate operational needs into automation, intelligent workflows, and platform enhancements.
Responsibilities
  • Own and deliver internal tools and platform features end to end, from defining back-office and operational requirements through development, launch, and iteration
  • Write clear user stories and product requirements that support operations, chatbot & AI workflows across the FBG operations ecosystem
  • Partner closely with operations, promotions, analytics, UI/UX, and engineering teams to identify gaps in existing back-end systems and internal workflows, and translate those needs into scalable product solutions
  • Support chatbot and AI initiatives by collaborating withproduct, design, operations, and engineering to define use cases, workflows, and tooling that enable automation and intelligent support experiences
  • Use data, research, and operational insights to inform roadmap priorities and measure product success against defined KPIs
  • Design and articulate internal user flows, edge cases, and operational journeys to ensure high-quality, efficient, and intuitive tooling for internal users
  • Partner with engineering teams to build scalable Salesforce-based workflows and additional internal tools platforms that improve operational efficiency and accuracy
  • Work with third-party partners as needed to enhance or extend internal tools and operational capabilities
  • Contribute to go-to-market planning for internal tool launches, ensuring operational readiness, documentation, and successful adoption by internal teams
  • Develop a deep understanding of the FBG platform, operational processes, and the unique role internal tools play in enabling real-money gaming experiences
  • Operate with a high degree of autonomy, independently driving problem discovery, requirements definition, and delivery of internal tools while aligning closely with senior product leadership and cross-functional partners

Qualifications
  • 3 plus years of experience as a Product Manager, preferably in an agile, B2C digital product organization
  • 3 plus years of experience owning end-to-end product features, including back-office workflows, backend system requirements, data needs, and front-end functionality
  • Experience building products for internal or operational users (e.g., promotions, customer support, risk, compliance, or content teams) preferred
  • Familiarity with Salesforce-based tools or CRM / CMS platforms preferred
  • Exposure to AI-, automation-, or chatbot-related product initiatives preferred, with the ability to support more senior product leadership in this space
  • Strong ability to partner effectively with engineering teams and clearly communicate technical and product requirements
  • Excellent written and verbal communication skills, with the ability to clearly articulate product decisions and tradeoffs
  • Highly collaborative, with a track record of working cross-functionally across operations, analytics, design, and engineering teams
  • Experience in the online gaming, betting, or casino industry is a plus, but not required

The base salary range for this role is $95,000-$156,000 depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award.
*Salary range is listed in USD; ranges will change based on country of residence. In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We'll also give you $700 to set up your home office!
For information about our benefits, please visit https://benefitsatfanatics.com
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/
Salary Range
$95,000-$156,000 USD
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