Evening Chatbot Jobs (NOW HIRING)

Salary: $33,228.00 - $41,535.00 Annually
Location : Flat Rock, NC
Job Type: Full-time Staff
Job Number: 26-245
Division: Student Services
Opening Date: 04/24/2026
Closing Date: 6/7/2026 11:59 PM Eastern
FLSA: Non-Exempt
Description
The Purpose
The Receptionist serves as the first contact for visitors to the Division for Student Services and the campus and answers the college Switchboard.
Why it's Important
The Blue Ridge team is excited by every opportunity to be creative, innovative, and engaging. We do this by working alongside our staff to ensure we provide a modern, technologically advanced institution for the community. We are here to support our Students to ensure they reach their highest potential.Our team engages with the community to ensure that we are consistently meeting standards and then rising above them. Guiding students along their educational journey is our calling and we are looking for like-minded teammates to help us serve our community. Whether a student is entering the workforce for the first time, entering a new profession, or just expanding their knowledge, we are here to provide the necessary tools to accomplish all their goals. Working together, no elevation is too high, and no summit is unreachable.
Examples of Duties
What You'll be Doing

• Greet visitors to the One Stop (Student Services), answer general questions about the College, and direct them to other staff members, as appropriate.
• Answer, screen, and process calls to the college.
• Keep an adequate supply of admissions materials available at the reception desk and admissions area for students and/or visitors.
• Maintain a close working relationship with admissions staff, TCC staff, and continuing education staff in order to provide updated information to inquiries.
• Assist with admissions testing and clerical support.
• Provide clerical support for routine mailing and additional tasks as assigned.
• Monitor and respond to website chatbot inquiries and live chat to support prospective and current students in real time.
• Assist with incoming admissions and general information emails, including support through the Element451 CRM (including but not limited to responding to inquiries, managing form submissions, and supporting outreach communications).
• Support student outreach efforts during key registration periods through phone calls and targeted texting strategies to improve engagement and enrollment.
• Assist with CRM-related communications and campaigns, including email outreach and follow-up messaging to prospective students.
• Compose and distribute the monthly calendar for admissions and evening coverage.
• Staff the front desk and answer the college Switchboard during assigned hours.
• Ensure safety protocol for lockdown at the front desk.
• Ensure compliance and confidentiality with all policies and procedures of the College, NC Community College System, and applicable State and Federal agencies.
• Additionally

• Maintain the technical competencies necessary to the job function.
• Serve on College committees as appointed.
• Perform other duties as may be assigned by the supervisor.

Qualifications
Education
Associates degree in office systems technology or related field. Experience may be considered in lieu of education.
Experience
All persons must provide verifiable and relevant professional experience in a work-place setting or demonstrated instructional/teaching environment.
Skills and the Know-How
Proven diplomatic communication and written communication skills and a commitment to safety. Possess strong personal and professional integrity. Demonstrated proficiency using Google/Microsoft Office Suite or similar products, database systems, College email and website, and other computer applications associated with the position.

• Excellent telephone skills.
• Focus on customer service in order to provide a welcoming positive reception to our campus and division.
• Interpersonal skills necessary to courteously assist a diverse population of current/prospective students, parents, community members, and thrive in a team environment with co-workers.
• Ability to multitask to meet the demands of people in the reception area and incoming calls.

Additional Information
Physical Demands
The ability to perform all duties associated with the position including, but not limited to lifting, prolonged standing, sitting, bending, stooping, and operating or performing work with associated tools and machines.
Blue Ridge is an Equal Employment Opportunity Institution
General Benefits
State Health Plan
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our page.
Supplemental Benefits
Cancer Benefits: Colonial Life Accident Benefits: Colonial Life
Medical Bridge Benefits: Colonial Life Dental Insurance: Sun Life
Vision Insurance: Superior Disability Benefits: Colonial Life Critical Illness Benefits: Colonial Life
Telemedicine (Direct Billing Only): Call A Doctor Plus
Identity Theft Shield & Life Events Legal Plan (Direct Billing Only): Legal Shield
Pet Insurance (Direct Billing Only): Nationwide
Life Insurance

• Term Life Insurance: Colonial Life
• Whole Life Insurance: Colonial Life
• Group Term Life Insurance: Colonial Life

Sustainable Campus
We Recycle!
The College recycles aluminum, glass, paper, cardboard, and plastics. (#1-5)
As a certified Bee Campus we are committed to raising awareness of the important role pollinator's play in our communities and to creating pollinator friendly habitats on our campus.
You will find water bottle filling stations in every building!
"Adopt a Highway" events take place each year for employees to volunteer.
Employee Wellness Program
The purpose of the Wellness Committee is to coordinate the College's wellness program and plan wellness activities for College employees.
All employees are encouraged to participate in the monthly Wellness events put on by our Wellness Committee. Full-Time employees will be awarded wellness points as well as prizes for Wellness activities they participate in throughout the year. The employee with the most points earned at the end of the year will win the Wellness Award along with a monetary prize.
Enjoy your Holidays Off
Labor Day
Veterans Day
Thanksgiving Holiday: 2 days-Thursday and Friday
Christmas Holidays: December 24th-December 31st
New Year's: January 1st
Martin Luther King
Easter Holiday- Good Friday
Memorial Day
Independence Day
Summer Time Schedule
Enjoy a 3 Day weekend during the Summer! The summer 4 - day work week will begin in May and will end in July. The hours of operation will be 7:30 am - 5:30 pm Monday - Thursday. Off on Friday!
*Scheduled days off may differ depending on position*
01
Do you have an Associate's degree in office systems technology or a related field? ORexperience that can be considered in place of education?

• Yes
• No

Required Question