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Chatbot Manager Jobs in Illinois (NOW HIRING)

Mondo

Senior Program Manager

Northbrook, IL · On-site

$75 - $95/hr

Lead end-to-end delivery of an AI-powered customer service chatbot implementation * Drive roadmap planning, project execution, timeline management, and stakeholder communication * Partner with ...

UnitedHealth Group

Sr. AI/ML Engineer - Remote

Schaumburg, IL · On-site +1

$102K - $140K/yr

Maintain solution architecture and network architecture diagrams for conversational chatbot ... managing MLOps frameworks, continuous integration/continuous deployment (CI/CD) pipelines, and ...

UnitedHealth Group

Sr. AI/ML Engineer - Remote

Schaumburg, IL · On-site +1

$102K - $140K/yr

Maintain solution architecture and network architecture diagrams for conversational chatbot ... managing MLOps frameworks, continuous integration/continuous deployment (CI/CD) pipelines, and ...

McDonald's

Sr Manager, Service Management

Chicago, IL · On-site

$152K - $190K/yr

Department Overview The Senior Manager, Service Experience & Design Lead is responsible for ... Create a consistent, connected multi-channel experience across portal, chatbot, virtual agent ...

Shure

Global Marketing Operations Intern

Niles, IL · On-site +1

$23 - $43/hr

Support Web AI Chatbot initiatives by testing responses, organizing content, and identifying ... M/marketing platforms Strong analytical and problem-solving skills Excellent communication ...

Shure

Global Marketing Operations Intern

Niles, IL · On-site +1

$23 - $43/hr

Support Web AI Chatbot initiatives by testing responses, organizing content, and identifying ... M/marketing platforms Strong analytical and problem-solving skills Excellent communication ...

Shure

Global Marketing Operations Intern

Niles, IL · On-site

$23 - $43/hr

... Chatbot initiatives by testing responses, organizing content, and identifying opportunities to ... CRM/marketing platforms • Strong analytical and problem-solving skills • Excellent ...

Shure

Global Marketing Operations Intern

Niles, IL · On-site +1

$23 - $43/hr

... Chatbot initiatives by testing responses, organizing content, and identifying opportunities to ... CRM/marketing platforms • Strong analytical and problem-solving skills • Excellent ...

New

Navtech, Inc.

Fullstack Tech Lead

Chicago, IL · On-site

$55 - $60/hr

... chatbot integrations. * Collaborate with cross-functional teams to define, design, and ship new ... Participate in code reviews, testing, and CI/CD pipeline management * Contribute to architectural ...

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Chatbot Manager information

What is a chatbot manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are the key skills and qualifications needed to thrive as a chatbot manager?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.

What are some common challenges faced by a chatbot manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What are the most commonly searched types of Chatbot jobs in Illinois?

The most popular types of Chatbot jobs in Illinois are:

What are popular job titles related to Chatbot Manager jobs in Illinois?

For Chatbot Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Chatbot Manager jobs in Illinois look for?

The top searched job categories for Chatbot Manager jobs in Illinois are:

What cities in Illinois are hiring for Chatbot Manager jobs?

Cities in Illinois with the most Chatbot Manager job openings:

Chatbot Manager jobs near you
Infographic showing various Chatbot Manager job openings in Illinois as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

CCaaS Lead (DevOps/Chatbot)

Noblesoft Technologies

Chicago, IL • On-site

$54.25 - $74.50/hr

Contractor

Re-posted 21 days ago

Job description

Job Title:  CCaaS Lead (DevOps/Chatbot)

Location:  Chicago, IL, USA 60606

JD: 

  • 10+ years of full-stack development experience
  • Google Dialog flow or similar platform experience (Kore.ai, Amelia.ai, Netomi0, Conversational bot building, along with experience integrating those bots with APIs for automation
  • Develop and maintain Chatbot, chatbot implementations & integrations to .com/in-app/SMS using python. A through hands on experience of Services integration knowledge for APIs is required.
  • Collaborate with cross-functional teams to define, design, and ship new features
  • Integrate APIs and third-party services, including aviation data feeds and NLP engines
  • Optimize applications for performance, scalability, and reliability
  • Participate in code reviews, testing, and CI/CD pipeline management
  • Contribute to architectural decisions and technical documentation
  • Engage in agile ceremonies and sprint planning across distributed teams