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Chatbot Manager Jobs in Illinois (NOW HIRING)

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Providing technical assistance to Account Management and Pre-Sales teams * Supporting complex ... Exposure to AI-powered customer engagement, conversational AI, automation or chatbot technologies ...

CACI

ServiceNow Platform Architect

O Fallon, IL · Remote

$66.50 - $83.75/hr

... Chatbot solutions with AI-powered conversational workflows Implement SLA management with automated escalations and notifications Design and build custom ITSM applications and modules tailored to ...

Groupon

Paralegal - LegalOps

Chicago, IL · On-site

Manage the Do Not Close Approval Request Form and related compliance-review processes. UCC liens ... chatbot, regulatory advisory, and Asana automation. * Identify and eliminate repetitive legal ...

Joint Commission

Sr. Software Engineer

Villa Park, IL · On-site

$96K - $128K/yr

Comfortable with mentoring and managing team members in technology and business processes ... Chatbot, HoloLens, IoT Note: Successful applicants for domestic positions that require travel to a ...

The Joint Commission

Sr. Software Engineer

Oak Brook, IL · On-site

$80 - $110/hr

Comfortable with mentoring and managing team members in technology and business processes ... Chatbot, HoloLens, IoT Note: Successful applicants for domestic positions that require travel to a ...

Fitch Solutions

AI Engineer

Chicago, IL · On-site

$57 - $73.50/hr

It informs investment strategies, strengthens risk management capabilities and helps identify ... chatbot platforms, evaluation frameworks, agentic workflows, RAG architectures, applied GenAI ...

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Chatbot Manager information

What is a chatbot manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are the key skills and qualifications needed to thrive as a chatbot manager?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.

What are some common challenges faced by a chatbot manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What are the most commonly searched types of Chatbot jobs in Illinois?

The most popular types of Chatbot jobs in Illinois are:

What are popular job titles related to Chatbot Manager jobs in Illinois?

For Chatbot Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Chatbot Manager jobs in Illinois look for?

The top searched job categories for Chatbot Manager jobs in Illinois are:

What cities in Illinois are hiring for Chatbot Manager jobs?

Cities in Illinois with the most Chatbot Manager job openings:

Chatbot Manager jobs near you
Infographic showing various Chatbot Manager job openings in Illinois as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Cloud Telephony Technician

PHMG Careers

Chicago, IL • On-site

$45K - $55K/yr

Full-time

Re-posted 27 days ago

Job description

Role: Cloud Telephony Technician

Location: Chicago   

Hours: Monday - Friday 8:00am - 5:00pm

Salary: $45k base, $55k OTE

Role Summary & Purpose

As a Caller Experience Architect (CXA), you'll consult with clients to design and implement intelligent caller experiences using cloud telephony (UCaaS), automation and AI-powered technologies. You'll work with clients to understand their business objectives before designing solutions that improve efficiency, enhance customer experience and deliver measurable business value.

From intelligent call routing and conversational AI to traditional IVR design and cloud telephony implementation, you'll advise clients on the most effective technology for their needs. You'll present end-to-end solutions, create detailed call flow maps, and act as the client's trusted technical consultant throughout delivery-from discovery and design through to implementation, testing and go-live.

You'll be responsible for implementing your own solutions, ensuring projects are delivered accurately through a structured testing process that guarantees a seamless customer experience. You'll also contribute to the evolution of our AI and UCaaS offerings by identifying opportunities for innovation, sharing technical knowledge and supporting colleagues with complex implementations.

 

Responsibilities

  • Consulting with clients on UCaaS, AI and automation solutions to improve the caller experience
  • Designing intelligent call journeys using cloud telephony, AI and conversational technologies
  • Creating detailed, client-friendly call flow maps
  • Accurately implementing, testing and documenting projects before go-live
  • Identifying opportunities to optimise customer journeys through AI-driven automation and self-service
  • Providing technical assistance to Account Management and Pre-Sales teams
  • Supporting complex implementations and contributing to the KnowledgeBase

 

Required Experience

  • Experience implementing cloud telephony (UCaaS) solutions or similar customer communications technologies
  • Experience designing or supporting customer journeys, IVRs or contact centre solutions
  • Exposure to AI-powered customer engagement, conversational AI, automation or chatbot technologies would be highly advantageous
  • Confident working across multiple portal-based telephony platforms
  • Experience communicating technical solutions to clients via phone, email and presentations
  • Experience working with CRM platforms and Microsoft Office
  • Experience with scripting or programming languages such as Python and PowerShell is highly preferred
  • Experience using AI coding agents such as Claude Code, Codex or similar tools is highly preferred
  • Number porting experience preferred

 

Required Competencies:

  • Technical skills, knowledge and experience based within Technical Implementation
  • Excellent communication and administrative skills
  • Excellent client communication and presentation skills
  • Strong sense of urgency and comfortable closing high volumes of case work
  • Project management skills
  • Ability to work to deadlines and time frames
  • Dedicated team player with drive and initiative
  • Strong organizational and detail orientated skills
  • Can work in a fast-paced, dynamic environment

 

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track - strengthening their business identity in the most memorable, emotive way.

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