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Chatbot Manager Jobs in Illinois (NOW HIRING)

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Providing technical assistance to Account Management and Pre-Sales teams * Supporting complex ... Exposure to AI-powered customer engagement, conversational AI, automation or chatbot technologies ...

Medium

SOAR and AI Engineer - Managed Security

Chicago, IL · On-site

$120 - $160/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Managed Security Team at AHEAD monitors client environments and performs incident detection ... and tuning, chatbot or analyst-assist workflows, and continuous optimization of automation ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL

$45K - $55K/yr

Providing technical assistance to Account Management and Pre-Sales teams * Supporting complex ... Exposure to AI-powered customer engagement, conversational AI, automation or chatbot technologies ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Providing technical assistance to Account Management and Pre-Sales teams * Supporting complex ... Exposure to AI-powered customer engagement, conversational AI, automation or chatbot technologies ...

Allergan

Engineer, Technology I

Mettawa, IL · On-site

$133 - $162/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage & govern solution design & technical architecture for Snowflake, Gen AI, & AWS products ... chatbot solutions. Work experience may be gained concurrently. Additional Information Salary Range ...

New

AbbVie

Engineer, Technology I

Mettawa, IL · On-site

$132K - $162K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage & govern solution design & technical architecture for Snowflake, Gen AI, & AWS products ... chatbot solutions. Work experience may be gained concurrently. Additional Information Salary Range ...

AbbVie

Engineer, Technology I

Mettawa, IL · Hybrid

$132K - $162K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage & govern solution design & technical architecture for Snowflake, Gen AI, & AWS products ... chatbot solutions. Work experience may be gained concurrently. Additional Information Salary Range ...

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Showing results 21-40

All JobsChatbot JobsChatbot Manager JobsChatbot Manager Jobs in Illinois

Chatbot Manager information

What is a chatbot manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are the key skills and qualifications needed to thrive as a chatbot manager?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.

What are some common challenges faced by a chatbot manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What are the most commonly searched types of Chatbot jobs in Illinois?

The most popular types of Chatbot jobs in Illinois are:

What are popular job titles related to Chatbot Manager jobs in Illinois?

For Chatbot Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Chatbot Manager jobs in Illinois look for?

The top searched job categories for Chatbot Manager jobs in Illinois are:

What cities in Illinois are hiring for Chatbot Manager jobs?

Cities in Illinois with the most Chatbot Manager job openings:

Chatbot Manager jobs near you
Infographic showing various Chatbot Manager job openings in Illinois as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Customer Success Manager, Tier 2 (Central)

Eltropy Inc.

Chicago, IL • On-site

$100K - $110K/yr

Full-time

Re-posted 19 days ago

Job description

Location: Central, US Remote (MI, IL, IN, OH, PA, MN, IA, NE)
Compensation: $100,000 - $110,000 (Base)
Eltropy is seeking a proactive and results-driven Tier 2 Customer Success Manager (CSM) in the Central U.S. region to manage a portfolio of 50 mid-size customers.
In this role, you will help Community Financial Institutions (credit unions and community banks) create a best-in-class experience for their consumers through our industry leading AI communications platform. In addition to SaaS expertise, the ideal candidate embodies personal attributes - teamwork, empathy, technical curiosity, a quality mindset - necessary in building customer trust.
In this role, you'll act as the primary point of contact, ensuring that our customers derive maximum value from our products and services while driving retention, growth, and overall satisfaction.
Role & Responsibilities:
Customer Relationship Management:
  • Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships.
  • Conduct regular check-ins and Strategic Business Reviews (SBRs) to ensure customers are achieving their desired outcomes.

Referenceable customers
  • Cultivate customers who will serve as positive references of Eltropy to prospects
  • Advocate and drive customers' product, technology, and service needs internally within Eltropy.

Customer Success Strategy:
  • Develop and execute tailored success plans to support customers in achieving their goals.
  • Proactively identify and mitigate risks of churn through data analysis, usage tracking, and early intervention strategies.

Revenue Growth:
  • Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services.
  • Collaborate with the Sales team to close expansion opportunities and ensure seamless handoffs.

Onboarding and Adoption:
  • Program-manage the onboarding process, ensuring a smooth and successful implementation.
  • Drive product adoption by providing training, resources, and best practices.

Advocacy and Feedback:
  • Advocate for customers internally by communicating their needs and challenges to cross-functional teams.
  • Collect and relay customer feedback to influence product development and improve the customer experience.

Metrics and Reporting:
  • Track and report on customer health, retention rates, and other key metrics.
  • Maintain accurate records of customer interactions and updates in [CRM/CS platform].

What You Offer:
  • You have deep (preferably 5+ years) of customer facing experience (account management, customer success), ideally in SaaS and FinTech. You're deeply curious, willing to explore and learn all aspects of our customers' businesses, and Eltropy's and our partners' products. You bring a high EQ and a cool, calm confidence to help customers identify and overcome business challenges
  • Customer-Centric Mindset: A passion for helping customers succeed and the ability to understand their needs and challenges.
  • Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
  • Technical Aptitude: Comfortable working with technology and able to quickly learn new software and tools. You are data driven and unafraid to tackle big problems
  • Team Collaboration: Ability to work collaboratively across teams, including sales, product, and support. You're fundamentally a team player, always willing to roll up your sleeves, jump in and help
  • Adaptability: Thrive in a fast-paced, start-up environment where priorities can change rapidly.
  • You are willing to travel quarterly (or as needed) to conduct in-person meetings with customers, and with the rest of the Eltropy team.

About Eltropy (www.eltropy.com)
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.
Eltropy Values:
  • Customers are our North Star
  • No Fear - Tell the truth
  • Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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