Chatbot Manager Jobs (NOW HIRING)

Key Responsibilities
    Lead AI integration and automation projects from concept to delivery, ensuring business goals, timelines, and ROI are met.
    Design and implement API-based integrations between the AI chatbot and enterprise systems (e.g., ServiceNow, SharePoint, HR, Finance, CRM, and IT operations platforms).
    Configure and optimize existing chatbot workflows and connectors to enhance process efficiency and user experience.
    Work hands-on with APIs, SDKs, and orchestration tools to connect applications and automate repetitive tasks.
    Partner with business stakeholders to identify processes suitable for AI and automation integration.
    Develop reusable frameworks, connectors, and integration patterns for scalable enterprise use.
    Collaborate with data, security, and IT teams to ensure all AI integrations meet compliance, privacy, and performance standards.
    Monitor performance, adoption, and business outcomes of deployed integrations; iterate for continuous improvement.
    Serve as product manager for the enterprise AI chatbot, managing roadmap, adoption, and integration strategy.
    Advocate for AI-enabled services, helping teams understand how integrations can improve efficiency and decision-making.
 

Requirements
    Bachelor's degree in Computer Science, Information Systems, Business, or related field required.
    Master's degree (MBA or MS in AI/Data Analytics) a plus.
    ITIL v3+ certification preferred.
    Certifications in automation, cloud, or AI platforms (e.g., Microsoft Power Platform, Azure AI, UiPath, AWS AI/ML) desirable.
 

Experience
    5-7+ years in IT service delivery, automation, or digital transformation.
    Proven hands-on experience building and deploying API-based integrations between enterprise systems and automation or AI platforms.
    Experience connecting chatbots or virtual agents to business systems through APIs or middleware.
    Working knowledge of platforms such as Microsoft Power Automate, Logic Apps, ServiceNow, or equivalent workflow tools.
    Familiarity with LLM-driven tools (e.g., Copilot, Moveworks, Azure OpenAI) and how they integrate into enterprise environments.
    Understanding of authentication, authorization, and data flow best practices (OAuth, REST, JSON, Graph API, etc.).
    Experience managing cross-functional technical projects with measurable business outcomes.
    Prior people leadership experience a plus.
    Proficiency in at least one scripting or integration language (PowerShell, Python, JavaScript).
    Experience working with REST APIs, SDKs, and webhooks.
    Familiarity with data integration concepts and workflow orchestration tools.
    Strong understanding of enterprise systems integration (HR, ITSM, Finance, CRM).
 

Competencies
    Hands-on builder mindset: comfortable developing and testing integrations directly.
    Analytical and solution-oriented: able to translate business needs into technical outcomes.
    Collaborative communicator: able to bridge the gap between technical teams and business users.
    Strategic thinker: aligns AI integrations with broader business goals and technology strategy.
    Continuous learner: stays current on emerging AI and automation technologies.
 

This role is ideal for someone who thrives at the intersection of AI, integration, and process automation - a hands-on technologist who can both lead and build. You'll be the key driver turning our AI strategy into tangible, working solutions that make everyday work at Hearst smarter and more connected.
 

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York City. The reasonable estimate, if hired in New York City, is $140,000 - $160,000. Please note this information is specific to those hired in New York City. If this role is open to candidates outside of New York City, the salary range would be aligned to that specific location. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. Hearst provides a competitive benefits package, including medical, dental, vision, disability, and life insurance, 401(k), paid holidays and paid time off, employee assistance programs, and more.