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Chatbot Manager Jobs in New York (NOW HIRING)

Flex

Lead, CS AI Content

New York, NY

Write and maintain AI-native content across chatbot, voicebot, and agent assist tools, including structured responses, decision trees, and escalation logic. * Author conversational AI dialogue flows ...

Forhyre

Test Automation - Manager

New York, NY

$50.25 - $66.50/hr

As the Test Automation Manager, you will be responsible for leading and managing our automation ... C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA ...

Forhyre

Test Automation - Manager

New York, NY

$50.25 - $66.50/hr

As the Test Automation Manager, you will be responsible for leading and managing our automation ... C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA ...

Harvey

AI Support Lead

New York, NY · On-site

$200K - $280K/yr

Role Overview Own Harvey's conversational AI and chatbot mandate end to end: the vendor ... The vendor relationship is managed proactively - pilots are structured, evaluated, and iterated on ...

Flex

Lead, CS AI Content

New York, NY · On-site

$92K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Write and maintain AI-native content across chatbot, voicebot, and agent assist tools, including structured responses, decision trees, and escalation logic. * Author conversational AI dialogue flows ...

Gartner

Director, Data Science

Stamford, CT · Remote

  • Medical

  • Retirement

  • PTO

Architect AI-powered chatbot systems including intelligent search, recommendation engines, context ... least 3 years managing data science and engineering teams. * Master's Degree or PhD in a ...

Gartner, Inc.

Director, Data Science

Stamford, CT · On-site

  • Medical

  • Retirement

  • PTO

Architect AI-powered chatbot systems including intelligent search, recommendation engines, context ... least 3 years managing data science and engineering teams. * Master's Degree or PhD in a ...

Dashlane

Senior Marketing Operations Manager

New York, NY · On-site

$500/wk

  • Medical

  • Retirement

  • PTO

... chatbot tools, and Asana. You will collaborate closely with our Analytics team to build automated ... Manage email traffic, resource allocation, and cross-functional coordination to deliver high ...

Dashlane

Senior Marketing Operations Manager

Manhattan, NY · On-site

$165 - $190/hr

  • Medical

  • Retirement

  • PTO

... chatbot tools, and Asana. You will collaborate closely with our Analytics team to build automated ... Manage email traffic, resource allocation, and cross‑functional coordination to deliver ...

Dashlane

Senior Marketing Operations Manager

New York, NY · On-site

$500/wk

  • Medical

  • Retirement

  • PTO

... chatbot tools, and Asana. You will collaborate closely with our Analytics team to build automated ... Manage email traffic, resource allocation, and cross-functional coordination to deliver high ...

SOCOTEC

Applied AI Engineer

Manhattan, NY · On-site

... chatbot and enterprise systems. * Collaborating with Cross-Functional Teams: Work closely with product managers, data scientists, and software engineers to translate business requirements into ...

Socotec

Applied AI Engineer

Manhattan, NY

... chatbot and enterprise systems. * Collaborating with Cross-Functional Teams: Work closely with product managers, data scientists, and software engineers to translate business requirements into ...

Socotec

Applied AI Engineer

Manhattan, NY · On-site

... chatbot and enterprise systems. * Collaborating with Cross-Functional Teams: Work closely with product managers, data scientists, and software engineers to translate business requirements into ...

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Chatbot Manager information

What is a chatbot manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are the key skills and qualifications needed to thrive as a chatbot manager?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.

What are some common challenges faced by a chatbot manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What are the most commonly searched types of Chatbot jobs in New York?

The most popular types of Chatbot jobs in New York are:

What are popular job titles related to Chatbot Manager jobs in New York?

For Chatbot Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Chatbot Manager jobs in New York look for?

The top searched job categories for Chatbot Manager jobs in New York are:

What cities in New York are hiring for Chatbot Manager jobs?

Cities in New York with the most Chatbot Manager job openings:

Chatbot Manager jobs near you
Infographic showing various Chatbot Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

IVR Chatbot Developer

Kanak Elite Services Inc

Newark, NJ • On-site

Contractor

Re-posted 9 days ago

Job description

Job Title: IVR Chatbot Developer

Duration: 12+ Months

Location: Newark, NJ (Hybrid)

Job Description: 

Required Years of Experience: At least 6 years of relevant experience

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).

 Key skills/experiences include: Self-Service, API, Conversational Bot 

  • Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
  • Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
  • Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
  • Thorough understanding of Genesys Framework, Integration with internal and external components.
  • Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.) 

Their team is looking for someone with hands-on experience with Architect Flows (knows different types of Architects flows and knows how to use those types). If you find a Developer who’s strong in Architect flows, please submit them

Experience with Genesys APIs - what can or cannot be done, everything that comes with architect flows

No specific language, doesn’t need those with workforce management expertise.

specific to IVR on Genesys platform.

Work setup is hybrid in Newark, NJ.