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Chatbot Manager Jobs in Texas (NOW HIRING)

Forhyre

Product Manager - Conversational AI

Plano, TX · On-site

Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.

Forhyre

Test Automation - Manager

Plano, TX

$44 - $58.25/hr

As the Test Automation Manager, you will be responsible for leading and managing our automation ... C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA ...

Forhyre

Test Automation - Manager

Dallas, TX

$45.50 - $60/hr

As the Test Automation Manager, you will be responsible for leading and managing our automation ... C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA ...

Gartner

Director, Data Science

Irving, TX · Remote

Architect AI-powered chatbot systems including intelligent search, recommendation engines, context ... least 3 years managing data science and engineering teams. * Master's Degree or PhD in a ...

Photon

Sr Business Analyst | Onsite | Dallas

Dallas, TX

$91K - $118K/yr

... success in implementing ChatBot projects. The ideal candidate will have a comprehensive ... Identify and manage project risks, issues, and dependencies, and develop contingency plans where ...

Photon

Sr Business Analyst | Onsite | Dallas

Dallas, TX · On-site

$91K - $118K/yr

... success in implementing ChatBot projects. The ideal candidate will have a comprehensive ... Identify and manage project risks, issues, and dependencies, and develop contingency plans where ...

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

... management, slot filling, and rich fulfillment. * Demonstrated ability to leverage state-of-the-art NLP, LLM, and GenAI models on Vertex AI to enhance chatbot capabilities, such as complex intent ...

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Chatbot Manager information

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What is a chatbot manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are some common challenges faced by a chatbot manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What are the key skills and qualifications needed to thrive as a chatbot manager?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.

What are the most commonly searched types of Chatbot jobs in Texas?

The most popular types of Chatbot jobs in Texas are:

What are popular job titles related to Chatbot Manager jobs in Texas?

For Chatbot Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Chatbot Manager jobs in Texas look for?

The top searched job categories for Chatbot Manager jobs in Texas are:

What cities in Texas are hiring for Chatbot Manager jobs?

Cities in Texas with the most Chatbot Manager job openings:

Chatbot Manager jobs near you
Infographic showing various Chatbot Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

AI Chatbot Product Owner (Retail)

1872 Consulting

Dallas, TX • On-site

Full-time

Re-posted 12 days ago

Job description

Job Summary:
1872 Consulting is a leading retail organization focused on transforming the customer experience through innovation, data, and intelligent automation. As the AI Chatbot Product Owner (Retail), you will lead the strategy and continuous optimization of retail chatbot platforms, translating customer service goals into conversational AI solutions.
Responsibilities:
• Own the chatbot roadmap and vision, aligning automation goals with customer experience strategy and retail service objectives.
• Identify and prioritize high-value use cases for self-service and conversational automation based on customer pain points and support data.
• Design, enable, and optimize chatbot intents, workflows, and content to improve containment, first contact resolution (FCR), and customer satisfaction (CSAT).
• Collaborate cross-functionally with Customer Care, Technology, CRM, and Order Management teams to ensure seamless integrations and handoffs.
• Analyze performance metrics (deflection, AHT, precision, recall, and CSAT) to guide tuning cycles, NLP improvements, and customer journey refinements.
• Define functional requirements and user stories, manage sprint deliverables, and drive agile iteration across internal and vendor teams.
• Facilitate workshops and adoption sessions to train and align support teams on chatbot functionality, escalation paths, and tone of voice.
• Stay current on Generative AI and conversational commerce trends, applying practical innovations to improve customer engagement and personalization.
Qualifications:
Required:
• Proven experience as a Product Owner, Functional Expert, or Program Manager leading chatbot or conversational AI solutions in a retail or customer-care environment.
• Hands-on expertise with major platforms such as Dialogflow, Microsoft Copilot, Amazon Lex, IBM Watson, Kore.ai, or Rasa.
• Demonstrated success improving key performance indicators — containment/deflection, FCR, AHT, and CSAT — through data-driven optimization.
• Strong understanding of AI/ML concepts, NLU/NLP tuning, and conversational design principles.
• Excellent communication, analytical, and cross-functional leadership skills with the ability to translate data insights into strategy.
Preferred:
• Experience in retail or e-commerce AI applications, including conversational commerce and personalized recommendations.
• Familiarity with CRM or ticketing systems such as Salesforce Service Cloud, ServiceNow, or Zendesk.
• Exposure to GenAI-based support tools for knowledge article generation or dynamic response optimization.
• Background in customer journey analytics and process mapping within contact center or omnichannel operations.
Company:
1872 Consulting is a recruitment and IT consulting company. Founded in 1872, the company is headquartered in Chicago, USA, with a team of 11-50 employees. The company is currently Early Stage.
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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