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Chatbot Manager Jobs in Ontario (NOW HIRING)

Miele

Ecommerce Operations Specialist

Vaughan, ON · On-site

CA$70K - CA$80K/yr

Manage and resolve CARL tickets * Coordinate fixes with WhiteCap * For Agency Coordination ... Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training ...

Unitytech

Senior Business Operations Manager

London, ON · On-site

CA$118K - CA$168K/yr

Lead the implementation of AI-driven customer support experience, from designing the customer journey, managing the Help Center experience, to the implementation of customer support AI chatbot

KPMG

IT End User Support Manager

Toronto, ON · On-site +1

Promote and maximize use of KPMG's internal IT Support AI Chatbot. * Maintain and update documentation related to IT support procedures, asset management, and user onboarding/offboarding processes.

League Inc.

Director, Growth Marketing

Toronto, ON

Ensure access management is performed in compliance with the employee's role and responsibilities ... Real experience building AI agents or automations, not just prompting a chatbot - bonus if you ...

US Mobile

Staff Frontend Engineer

Toronto, ON · On-site

CA$160K - CA$250K/yr

Work on mission-critical projects, like our next-gen agentic AI chatbot that's redefining how ... Experience with state management and data fetching libraries (e.g., Tanstack Query, Redux, Zustand)

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Chatbot Manager information

What is a chatbot manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are the key skills and qualifications needed to thrive as a chatbot manager?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.

What are some common challenges faced by a chatbot manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What are the most commonly searched types of Chatbot jobs in Ontario?

The most popular types of Chatbot jobs in Ontario are:

What are popular job titles related to Chatbot Manager jobs in Ontario?

For Chatbot Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Chatbot Manager jobs in Ontario look for?

The top searched job categories for Chatbot Manager jobs in Ontario are:

What cities in Ontario are hiring for Chatbot Manager jobs?

Cities in Ontario with the most Chatbot Manager job openings:

Chatbot Manager jobs near you
Infographic showing various Chatbot Manager job openings in Ontario as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Manager, Customer Service Channels (18 Months Contract)

EQ Bank | Canada's Challenger Bank

Toronto, ON • Hybrid

Full-time, Contractor

Medical, Dental, Vision, Life, PTO

Posted 11 days ago

Job description

Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. 
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. 
We can't wait to get to know you! 


The Work
 
This role delivers a seamless, user-friendly, and intelligent customer experience while aligning with organizational goals. You will work cross-functionally with IT, Operations, Customer Service, and Product teams to drive strategic enhancements, work with key vendors, and execute high-impact projects that transform our Chatbot and IVR Channels. 
Core Reponsiblities

  • IVR, Digital and Voice Conversational AI Management:Execute the long-term strategy for IVR and Chatbot systems and integrated AI solutions to enhance self-service options, personalize interactions, and drive operational efficiency. 

  • Project Delivery:Participate and lead Chatbot, IVR and AI projects/enhancements from ideation to deployment, including system upgrades, AI model enhancements, redesigns of existing flows, and new feature implementations. 

  • User Experience Optimization:Continuously analyze and optimize the AI conversations, prompts and playbooks for ease of use, efficiency, and improved customer satisfaction and containment. 

  • Analytics & Reporting:Monitor Chatbot, IVR and AI performance metrics, mine data for customer behaviour insights (including NLU accuracy, intent trends), and generate actionable reports for stakeholders. 

  • Vendor & Stakeholder Engagement:Engage with Chatbot, IVR and AI technology vendors, consultants, and internal partners to ensure service quality, platform optimization. 

  • Quality Assurance:Implement robust testing frameworks for both Chatbot, IVR and Conversational AI solutions to maintain optimal system performance, minimize downtime, and ensure conversational accuracy. 

  • Compliance:Ensure the Chatbot, IVR and AI platforms meet all regulatory, security, and accessibility standards and monthly / quarterly / annual controls. 

  • Team Leadership and Development:Lead, coach and give direction to direct reports.  

Let's Talk About You

Education:

  • Bachelor of Management, BA, Business Degree, Computer Science 

Experience: 

  • [3+] years of experience in Chatbot or IVR Management, development, and administration. 

  • [2+] years of hands-on experience with Conversational AI platforms, NLU model training, and virtual agent development (e.g., Ada, Google Dialogflow, Salesforce, Genesys, Nice, Five9, Amazon Connect). 

  • Data Analysis, experience finding problems and solutions with data 

  • Proven experience in deploying and optimizing AI solutions within a contact center environment. 

  • Financial services or regulated environment experience 

  • Team Leadership and People Management  

Technical Skills: 

  • Strong proficiency with at least one major conversational AI platform 

  • Strong proficiency with at least one major IVR platform 

  • Expertise in NLU model building, intent/entity definition, and utterance management. 

  • Proficiency in data analysis tools (e.g., SQL, Excel, Tableau, Power BI). 

  • Familiarity with API integrations (REST/SOAP) and webhooks. 

Soft Skills: 

  • Exceptional analytical and problem-solving abilities with a data-driven approach. 

  • Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. 

  • Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. 

  • A strong customer-centric mindset and passion for improving user experiences. 

  • Ability to work independently and collaboratively within a team. 

What we offer [For full-time permanent roles]
 
Competitive discretionary bonus 
Market leading RRSP match program
  Medical, dental, vision, life, and disability benefits
  Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days 
  Virtual events to connect with your fellow colleagues
  Professional development and comprehensive Career Development program
  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
 
The incumbent will be working hybrid and in office time will be spent working from EQ Bank's additional office space located at 2200-25 Ontario Street, Toronto, ON.


Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We're equally committed to supporting your growth, both professionally and personally.

We provide a barrierfree recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. 
To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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