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Capacity Manager Jobs (NOW HIRING)

Blacksmith Software Inc

Head of Capacity

New York, NY · On-site

Manage relationships with hardware vendors, datacenter providers, and infrastructure suppliers ... Have experience with capacity planning, forecasting, or infrastructure operations. * Can balance ...

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$40K

$68.7K

$131K

How much do capacity manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for capacity manager in the United States is $68,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What does a capacity manager do?

A Capacity Manager is responsible for ensuring that an organization's IT infrastructure and resources can meet current and future business demands. They analyze system capacity, forecast future needs, and optimize resource allocation to prevent performance issues or downtime. This role involves working closely with IT teams, business stakeholders, and vendors to balance cost efficiency with performance requirements. Capacity Managers also develop strategies for scaling infrastructure, manage capacity-related risks, and implement proactive solutions to maintain service levels.

What are some common challenges a capacity manager faces, and how can they be addressed?

A Capacity Manager often faces the challenge of accurately predicting resource needs in rapidly changing business environments, which requires both analytical rigor and adaptability. Managing competing priorities among various departments can also be demanding, as different teams may have fluctuating and sometimes conflicting needs. Effective communication and strong collaboration skills are essential to align expectations and secure buy-in from stakeholders. Staying proactive by regularly reviewing data trends and adjusting plans helps prevent bottlenecks or resource shortages, ensuring projects and operations continue smoothly.

What are the key skills and qualifications needed to thrive in the capacity manager position, and why are they important?

A Capacity Manager typically requires a strong background in data analysis, demand forecasting, process optimization, and a relevant degree such as in business, engineering, or information technology. Familiarity with capacity planning software, resource management tools, and IT Service Management (ITSM) platforms—along with certifications like ITIL—are highly valued. Strong communication, problem-solving, and stakeholder management skills help set top performers apart. These skills are crucial for ensuring resource efficiency, balancing workload, and supporting organizational growth in dynamic environments.

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Capacity Manager jobs near you
Infographic showing various Capacity Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $68,718 per year, or $33 per hour.

Brokerage Carrier Capacity Manager

Venture Logistics

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Oversee and manage carrier capacity to ensure load coverage across all freight, including high-volume and critical shipments

  • Participate in real-time tracking and tracing of shipments to ensure on-time pickups, deliveries, and accurate status updates

  • Support and lead after-hours and weekend freight operations, resolving issues and maintaining service continuity

Job description

Job Type
Full-time
Description
LOGISTICS FOR THE INDUSTRIOUS
At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we'd like to meet you.
POSITION SUMMARY
The Brokerage Carrier Capacity Manager operates in a player/coach role, combining hands-on freight execution with leadership and team development responsibilities. This position is responsible for overseeing real-time tracking and tracing, managing carrier capacity, and ensuring consistent load coverage and service execution across all shifts, including after-hours operations. The role requires direct involvement in daily operations while coaching team members to improve performance, accountability, and service quality. The Capacity Manager partners closely with Carrier Sales, Dispatch, and Customer Service to proactively manage freight, resolve issues, and maintain high levels of customer satisfaction.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION
  • Manage load coverage and ensure adequate carrier capacity is secured across all freight, including high-volume and critical shipments
  • Oversee and actively participate in real-time tracking and tracing of all active shipments to ensure on-time pickups, deliveries, and accurate status updates
  • Provide hands-on support for escalations, including missed pickups, late deliveries, service failures, and in-transit disruptions.
  • Lead and support after-hours and weekend freight operations, ensuring continuity of service and timely issue resolution.
  • Coach, mentor, and develop team members in tracking, tracing, and carrier operations functions.
  • Monitor and enforce communication standards between carriers and internal teams to ensure visibility and accuracy.
  • Utilize TMS and tracking technologies to monitor load performance, tracking compliance, and exception management.
  • Drive accountability for KPIs such as on-time performance, tracking compliance, and responsiveness.
  • Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
  • Encourage constructive dialogue for the team, even during periods of change or challenge
  • Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
  • Maintains accurate and timely documentation of employee interactions in accordance with HR policy

OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE
  • Assist with onboarding and continuous training programs for new and existing team members
  • Identify operational inefficiencies and implement process improvements to enhance service levels
  • Collaborate with Carrier Sales to strengthen carrier relationships and improve network reliability
  • Analyze performance data and trends to identify opportunities for improvement in carrier performance and service execution
  • Support cross-functional initiatives related to capacity planning, scalability, and operational excellence
  • Provide real-time communication to leadership regarding service risks, delays, and capacity constraints
  • Maintain regular and reliable attendance, along with being available in an on-call status
  • Comply with company policies and procedures and all applicable laws and regulations
  • Perform additional duties as assigned

Requirements
REQUIRED EDUCATION / EXPERIENCE
  • High school diploma or equivalent required
  • 3-5+ years of experience in transportation brokerage, logistics, or supply chain operations
  • Minimum 1-2 years of experience in a leadership, supervisory, or team lead capacity
  • Proven experience managing freight in a fast-paced, high-volume environment

PREFERRED EDUCATION / EXPERIENCE
  • Bachelor's degree in Logistics, Supply Chain Management, Business, or related field
  • Experience in a brokerage environment with carrier capacity, dispatch, or carrier sales exposure
  • Experience managing multi-shift or after-hours operations
  • Demonstrated success in improving operational KPIs and team performance

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
  • Proficiency in Transportation Management Systems (TMS) and load tracking platforms
  • Strong understanding of freight lifecycle, carrier operations, and brokerage workflows
  • Excellent verbal and written communication skills
  • Proven ability to lead in a "player/coach" capacity (hands-on + leadership)
  • Strong problem-solving and decision-making abilities in time-sensitive situations
  • Ability to multitask and prioritize effectively in a high-pressure environment
  • Leadership and coaching skills with ability to hold team members accountable
  • High attention to detail and strong organizational skills
  • Proficiency in Microsoft Office (Excel, Outlook, Teams)
  • Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
  • Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
  • Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
  • Experience with advanced reporting, data analysis, or performance dashboards
  • Strong carrier network knowledge and market awareness
  • Experience working with automated tracking tools and digital freight platforms
  • Continuous improvement mindset with experience implementing process enhancements

PHYSICAL DEMANDS
  • Sedentary in nature
  • Repetitive computer and telephone usage
  • Periodic inter office movement to communicate with others
  • Ability to work and stay focused in a fast-paced office environment

WORK ENVIRONMENT
  • Fast paced, high volume work environment

BENEFITS
  • Competitive Pay
  • Opportunity for career advancement
  • Generous Vacation / Paid Time Off
  • Paid Holidays
  • 401K with company match from day 1
  • Medical, Dental, Vision Insurance
  • Basic and Supplemental Life Insurance

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee's employment relationship with the Company is at-will.

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