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Capacity Manager Jobs in Victoria, BC (NOW HIRING)

Work closely with the Branch Manager and Sales team to align sales commitments with operational capacity * Provide input on scheduling, feasibility, and execution planning Qualifications & Experience ...

Capacity to manage multiple priorities and adapt to changing needs. * Ability and experience working under pressure. * Excellent critical thinking and problem solving skills. * Excellent verbal and ...

Initiative, organization, and priority management. * Good capacity for simplifying and transferring knowledge. * Patience, empathy, and generosity. * Good physical condition. * Skill in facilitating ...

Initiative, organization, and priority management. * Good capacity for simplifying and transferring knowledge. * Patience, empathy, and generosity. * Good physical condition. * Skill in facilitating ...

... management and cloud cost optimization initiatives. * Help establish operational standards, documentation, and repeatable processes. * Participate in capacity planning and infrastructure forecasting ...

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Capacity Manager information

What does a Capacity Manager do?

A Capacity Manager is responsible for ensuring that an organization's IT infrastructure and resources can meet current and future business demands. They analyze system capacity, forecast future needs, and optimize resource allocation to prevent performance issues or downtime. This role involves working closely with IT teams, business stakeholders, and vendors to balance cost efficiency with performance requirements. Capacity Managers also develop strategies for scaling infrastructure, manage capacity-related risks, and implement proactive solutions to maintain service levels.

What are some common challenges a Capacity Manager faces, and how can they be addressed?

A Capacity Manager often faces the challenge of accurately predicting resource needs in rapidly changing business environments, which requires both analytical rigor and adaptability. Managing competing priorities among various departments can also be demanding, as different teams may have fluctuating and sometimes conflicting needs. Effective communication and strong collaboration skills are essential to align expectations and secure buy-in from stakeholders. Staying proactive by regularly reviewing data trends and adjusting plans helps prevent bottlenecks or resource shortages, ensuring projects and operations continue smoothly.

What are the key skills and qualifications needed to thrive in the Capacity Manager position, and why are they important?

A Capacity Manager typically requires a strong background in data analysis, demand forecasting, process optimization, and a relevant degree such as in business, engineering, or information technology. Familiarity with capacity planning software, resource management tools, and IT Service Management (ITSM) platforms—along with certifications like ITIL—are highly valued. Strong communication, problem-solving, and stakeholder management skills help set top performers apart. These skills are crucial for ensuring resource efficiency, balancing workload, and supporting organizational growth in dynamic environments.

Infographic showing various Capacity Manager job openings in Victoria, BC as of July 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Operations Manager

Dakwakada

Victoria, BC • On-site

Full-time

Posted 26 days ago


Job description

Operations Manager


Position Summary

The Operations Manager is responsible for the planning, coordination, and execution of all operational activities at Harbour Door Services, including installation, service, scheduling, purchasing, and health & safety. Reporting to the Branch Manager, this role ensures that all work is completed safely, efficiently, and to a high standard of quality, while supporting the successful delivery of projects and service commitments. The Operations Manager plays a critical role in translating sales into execution, ensuring a consistent and high-quality customer experience. The Operations Manager is responsible for ensuring that all work is executed safely, efficiently, and to a high standard, supporting the overall success and reputation of Harbour Door Services.


Responsibilities

Operations Leadership & Execution

  • Lead all operational activities including installation, service and maintenance, and project execution
  • Ensure work is completed safely, efficiently, and in accordance with company standards

Scheduling & Resource Management

  • Oversee scheduling of installation and service work
  • Allocate labour, equipment, and resources to meet project timelines and customer expectations
  • Monitor workflow and adjust priorities as required

Project & Service Delivery

  • Ensure smooth execution of projects from handoff through completion
  • Work closely with Sales and Estimating to ensure clarity of scope and requirements
  • Monitor project progress, quality, and timelines
  • Resolve operational issues and escalate where required

Team Leadership & Development

  • Lead and manage operational team members including Project Manager, Sales & Service Coordinators, Installers/Technicians, and Warehouse Coordinator
  • Provide coaching, direction, and performance management
  • Support training and development of technical staff

Purchasing & Inventory Coordination

  • Oversee purchasing of materials, equipment, and supplies
  • Ensure materials are available to support scheduled work
  • Work with suppliers to manage lead times and costs

Health, Safety & Compliance

  • Lead and enforce health and safety practices across all operations
  • Ensure compliance with applicable regulations and company policies
  • Promote a strong safety culture across the team

Quality & Customer Experience

  • Ensure high standards of workmanship and quality control
  • Address and resolve service issues and customer concerns
  • Support a positive customer experience through effective execution

Cross-Functional Coordination

  • Work closely with the Branch Manager and Sales team to align sales commitments with operational capacity
  • Provide input on scheduling, feasibility, and execution planning


Qualifications & Experience

  • 5-10 years of experience in construction, service, or installation-based operations
  • Experience managing teams in a field or shop environment
  • Strong understanding of scheduling, project coordination, and service delivery
  • Experience in overhead doors, construction, or related trades is an asset
  • Knowledge of health and safety practices and requirements


Key Competencies

  • Operational leadership and execution
  • Planning and organization
  • Team leadership and development
  • Problem-solving and decision-making
  • Quality and customer focus
  • Safety leadership


Working Conditions

  • Based in Victoria, BC
  • Combination of office, shop, and field-based work
  • Regular interaction with crews, customers, and suppliers