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Call Taker Jobs (NOW HIRING)

AMR

Associate Call Taker

Carrollton, TX · On-site

$18.10/hr

Associate Call Taker Full Time Opportunity Lewisville, Texas (near The Colony) Hourly Pay $18.10 JOB SUMMARY The Associate Call Taker is tasked with managing non-emergent ambulance calls in ...

AMR

Associate Call Taker

Mesquite, TX · On-site

$18.10/hr

Associate Call Taker Full Time Opportunity Lewisville, Texas (near The Colony) Hourly Pay $18.10 JOB SUMMARY The Associate Call Taker is tasked with managing non-emergent ambulance calls in ...

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a vital impact in emergency medical services. Be part of a dedicated team in Dallas, TX, committed to ...

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

$20/hr

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a vital impact in emergency medical services. Be part of a dedicated team in Dallas, TX, committed to ...

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

$20/hr

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a vital impact in emergency medical services. Be part of a dedicated team in Dallas, TX, committed to ...

GovernmentJobs.com

Call Taker

Rialto, CA · On-site

Distinguishing Characteristics The Call Taker class is distinguished by responsibility for receiving, assessing, and processing emergency and nonemergency calls involving public safety. Incumbents ...

CONFIRE JPA

Call Taker

Rialto, CA · On-site

$49K - $67K/yr

Distinguishing Characteristics The Call Taker class is distinguished by responsibility for receiving, assessing, and processing emergency and nonemergency calls involving public safety. Incumbents ...

City Of Warren, MI

CALL TAKER

Warren, MI · On-site

$30/hr

The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary.

GovernmentJobs.com

CALL TAKER I

Vero Beach, FL · On-site

Call Taker The City of Vero Beach is seeking a Call Taker to receive calls from the general public for assistance in non-emergency and emergency situations, furnishes technical data to officers in ...

City Of Warren

CALL TAKER

Warren, MI · On-site

$30/hr

The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary.

City of Kenner, LA

Call Taker

Kenner, LA · On-site

$32K/yr

A Call Taker is required to work in an office-type setting in a climate controlled environment. Workdays consist of 8 1/2 hour per day, including a 30-minute lunch period and two 15-minute breaks, as ...

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Call Taker information

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How much do call taker jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for call taker in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

How much do call takers make?

Call takers typically earn an average hourly wage of around $13 to $20, depending on experience, location, and the industry they work in. Annual salaries generally range from $27,000 to $41,000, with some positions offering additional benefits or shift differentials for night or weekend work.

What are the key skills and qualifications needed to thrive as a Call Taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are call takers?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

What does a call taker do?

A call taker is responsible for answering incoming calls, gathering relevant information from callers, and directing them to the appropriate services or personnel. They often work in emergency response centers, customer service, or help desks, using communication skills and sometimes specialized software to document calls accurately.

What Are the Responsibilities of a Call Taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are some common challenges faced by Call Takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program, passing a background check, and demonstrating strong communication skills. Hiring can be competitive, and candidates often need to meet specific qualifications and sometimes obtain certifications such as Emergency Medical Dispatch (EMD).

How much do 911 dispatchers make?

911 dispatchers, also known as emergency call takers, in Chesapeake typically earn an average annual salary of around $40,000 to $50,000, depending on experience and certifications. Salaries can vary based on the employer, shift differentials, and additional responsibilities such as handling high-stress situations or operating specialized communication systems.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

More about Call Taker jobs
What cities are hiring for Call Taker jobs? Cities with the most Call Taker job openings:
Who are the top companies hiring for Call Taker jobs? The top employers for Call Taker jobs are:
What states have the most Call Taker jobs? States with the most job openings for Call Taker jobs include:
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Call Taker jobs near you
Infographic showing various Call Taker job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,197 per year, or $21.7 per hour.
Associate Call Taker

Associate Call Taker

AMR

Carrollton, TX • On-site

$18.10/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 8 days ago

Job description

More Information about this Job:

Associate Call Taker

Full Time Opportunity

Lewisville, Texas (near The Colony)

Hourly Pay $18.10

JOB SUMMARY

 The Associate Call Taker is tasked with managing non-emergent ambulance calls in accordance with established intake procedures, consistently demonstrating professionalism, courtesy and a strong commitment to customer service while upholding all quality assurance standards.

RESPONSIBILITES

  • The Associate Call Taker is responsible for:
  • Answering non-emergency calls from medical facilities requesting ambulance transport via recorded phone system.
  • Collecting essential information from healthcare providers, assessing the needs of the patient based on the details provided, and accurately entering all required documentation into the Computer Aided Dispatch (CAD) system.
  • Requesting other service agencies for action as required by system needs.
  • Making customer callbacks as needed.
  • Consistently upholding a courteous attitude and clear, efficient communication with both internal and external customers.
  • Adhering to all company and departmental policies, procedures, metrics, objectives, quality improvement measures and safety standards.
  • Maintaining professional competency and fostering growth by pursuing additional opportunities within the department.
  • Maintaining a positive attitude toward customers, visitors and coworkers to support a professional workplace.
  • Maintaining up-to-date knowledge of relevant equipment and applications, attending meetings, completing required training sessions and actively participating in quality improvement initiatives in accordance with all established standards.

The Associate Call Taker must be able to:

  • Be punctual and maintain an excellent attendance record.
  • Work rotating 12-hour shifts, including every other weekend and holidays if they fall within your scheduled rotation.
  • Type a minimum of 30 wpm and pass online testing to be considered for an interview.
  • Sit or stand for long periods of time.
  • Perform job duties in a fast-paced, high-stress environment.
  • Handle time-sensitive situations on a continual basis.
  • Demonstrate proficiency in making timely and well-informed critical decisions.
  • Manage simultaneous responsibilities that require effective multi-tasking.
  • Efficiently utilize all departmental equipment and technology applications.
  • See with minimal impairment to utilize all telephony and computer applications.
  • Hear with minimal impairment to perceive sounds at normal volume levels with background noise.

QUALIFICATIONS

  • High school diploma or equivalent.
  • Open availability to work during the day, night, evening or overnight as described in the previous section.
  • Ability to read, write and speak English fluently with good grammar and spelling.
  • Typing skills with the speed and accuracy necessary to efficiently process calls for service.
  • Medical training and/or telecommunications experience preferred.

BENEFITS

  • Conveniently located near 121/Josey
  • Gym access in office building
  • Breakroom and kitchen area
  • Paid Training
  • Paid Time Off (PTO)
  • Medical, dental and vision insurance
  • Disability and life insurance
  • Growth opportunities

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.  

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services. 

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job:

Check out our careers site benefits page to learn more about our benefit options.

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