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Call Taker Jobs (NOW HIRING)

City of Vero Beach

CALL TAKER I

Vero Beach, FL · On-site

$23.50/hr

May train new Call Taker 1. Interacts with the public at the lobby window, responds to requests for police assistance, directions, and general information; checks visitors into the police department ...

Yale New Haven Health

Call Taker

North Haven, CT

... call in to set up transportation, make payments, or ask any general questions about our services. This position ensures that all necessary information is obtained by the caller to schedule the proper ...

Transunit LLC

Call Taker and Dispatcher

Moorestown, NJ · On-site

$17 - $22/hr

Overview Join Patriot's response team as an Ambulance Call Taker and Dispatcher, where your quick thinking and compassionate communication will provide support for our patient facing team members. In ...

Transunit LLC

Call Taker and Dispatcher

Philadelphia, PA · On-site

$17 - $22/hr

Overview Join Patriot's response team as an Ambulance Call Taker and Dispatcher, where your quick thinking and compassionate communication will provide support for our patient facing team members. In ...

Chatham County Government

Call Taker Trainee

Savannah, GA · On-site

$41.20K/yr

Description Call Taker Trainee positions will start at an annual salary of $41,200. Upon completion of training, you will be assigned to a shift and will receive a 10% salary increase. Chatham County ...

Yale New Haven Health

Call Taker

North Haven, CT · On-site

... call in to set up transportation, make payments, or ask any general questions about our services. This position ensures that all necessary information is obtained by the caller to schedule the proper ...

Deschutes County, OR

9-1-1 Call Taker

Bend, OR · On-site

$4.71K - $6.01K/mo

The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the ...

City of Vero Beach, FL

CALL TAKER I

Vero Beach, FL · On-site

$23.50/hr

May train new Call Taker 1. * Interacts with the public at the lobby window, responds to requests for police assistance, directions, and general information; checks visitors into the police ...

City of Kingman, AZ

Public Safety Call Taker

Kingman, AZ · On-site

$20.79 - $29.10/hr

About The Role Learn more about our We're looking for a Public Safety Call Taker to join the Kingman Fire Department Communications Center. This role serves as the first point of contact for citizens ...

Yale New Haven Health

Call Taker

North Haven, CT

... call in to set up transportation, make payments, or ask any general questions about our services. This position ensures that all necessary information is obtained by the caller to schedule the proper ...

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How much do call taker jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for call taker in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

What Are the Responsibilities of a Call Taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a Call Taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by Call Takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What are call takers?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

How much do 911 dispatchers make?

911 dispatchers in Maryland typically earn an average annual salary of around $45,000 to $55,000, depending on experience and location. They often work in emergency communication centers, requiring skills in multitasking, communication, and familiarity with dispatch software.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

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Call Taker jobs near you
Call Taker (3574)

Call Taker (3574)

Westmed Ambulance Service

San Leandro, CA

$22 - $24/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Call Taker

Salary Range $22.00 - $24.00 Hourly Position Type Full Time Job Shift Day

Description

Looking to start your career in emergency medical services (EMS)? Join a team where every call you take makes a real difference. At Westmed Ambulance, our Call Takers are the first connection in the chain of care — the steady, confident voices that set each transport in motion. You'll be the link between patients, healthcare facilities, and our field crews, helping ensure every transport is handled with accuracy, urgency, and compassion.

At Westmed, you'll be part of a mission-driven organization that connects patients with the care they need, when they need it most. We provide hands-on training, professional growth opportunities, and a supportive environment where your communication skills can grow into a rewarding EMS career.

Be the voice that starts the response — join Westmed Ambulance and take your first step into emergency medical services!

Position Summary:

As part of our Communications Center team, you'll gain valuable insight into EMS operations, dispatch coordination, and patient care logistics — all while developing the skills to advance within the industry. Prior EMS experience preferred but not required — training provided.

Responsibilities:

  • Answer incoming calls with professionalism and empathy
  • Prioritize calls based on urgency
  • Communicate clearly with hospitals, facilities, and dispatchers
  • Collect essential details quickly and accurately
  • Support dispatch operations by relaying updates and identifying potential delays
  • Contribute to a team that keeps healthcare moving safely and efficiently
  • Data Entry Excellence
  • Using CAD system (training provided)
  • Follow HIPAA and confidentiality guidelines when handling patient information.
Qualifications

Qualifications:

  • High school diploma or equivalent; additional training in emergency communications preferred.
  • 35–45 words per minute (WPM)
  • Experience in dispatch, EMS, or call center is a plus.
  • Strong verbal communication and listening skills.
  • Detail orientated with the ability to multitask and work in a high stress/fast-paced environment.
  • Familiarity with medical terminology and emergency response procedures preferred
  • Clear and confident communicator who stays calm under pressure
  • Team player with a positive, service-minded attitude
  • Willingness to work weekends, and some holidays

Salary:

  • Hourly Range: $22.00 – $24.00

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Full Time / 0700-1800 (11hr Shift)
  • Weekend availability/some holidays

Westmed Ambulance Service is an Equal Opportunity / Affirmative Action Employer. It is Westmed Ambulance Service's policy to provide equal opportunity to all qualified applicants for employment, and not to discriminate on any basis of age, citizenship, color, physical disability, mental disability, medical condition, pregnancy, genetic information, military or veteran status, marital status, national origin, race, ancestry, religion, gender, sexual orientation, gender identity, gender expression or any class protected by State law.

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