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Call Taker Jobs (NOW HIRING)

Priority OnDemand

Call Taker

Fredericksburg, VA

Call Taker Fredericksburg, VA 22406 Overview Position Type Lifecare Medical Transports Category Dispatch / Communications Description Call Taker answers incoming phone calls for service per Emergency ...

City Of Warren

CALL TAKER

Warren, MI

$30/hr

The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary.

City of Kenner, LA

Call Taker

Kenner, LA · On-site

$32.50K/yr

A Call Taker is required to work in an office-type setting in a climate controlled environment. Workdays consist of 8 1/2 hour per day, including a 30-minute lunch period and two 15-minute breaks, as ...

City Of Warren, MI

CALL TAKER

Warren, MI · On-site

$30/hr

The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary.

Priority OnDemand

Call Taker

Fredericksburg, VA · On-site

Call Taker answers incoming phone calls for service per Emergency Medical Dispatch and company procedure as required and utilizes appropriate Emergency Medical Dispatch and company procedure to ...

PRIORITY ONDEMAND

Call Taker

Fredericksburg, VA

Call Taker answers incoming phone calls for service per Emergency Medical Dispatch and company procedure as required and utilizes appropriate Emergency Medical Dispatch and company procedure to ...

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How much do call taker jobs pay per hour?

As of May 31, 2026, the average hourly pay for call taker in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

What Are the Responsibilities of a Call Taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a Call Taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by Call Takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What are call takers?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

How much do 911 dispatchers make?

911 dispatchers in Maryland typically earn an average annual salary of around $45,000 to $55,000, depending on experience and location. They often work in emergency communication centers, requiring skills in multitasking, communication, and familiarity with dispatch software.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

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Call Taker jobs near you

Call Taker

PRIORITY CARE TRANSIT EMS CENTRAL

Dallas, TX

$20/hr

Full-time

Posted 10 days ago

Job description

About the Role:
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a vital impact in emergency medical services. Be part of a dedicated team in Dallas, TX, committed to providing timely and compassionate support to our community.

Responsibilities:
  • Answer incoming calls promptly and professionally to assess the needs of patients.
  • Document call details accurately in the dispatch system.
  • Maintain communication with field personnel to ensure optimal service delivery.
  • Monitor and prioritize multiple calls in a fast-paced environment.
  • Assist in training new staff on call-taking procedures.
  • Adhere to all company policies and protocols regarding non-emergency response.
Requirements:
  • High school diploma or equivalent; additional education is a plus.
  • Previous experience in a call center or non-emergency services environment preferred.
  • Strong verbal communication and active listening skills.
  • Ability to remain calm and composed under pressure.
  • Proficient in using computer systems and dispatch software.
  • Must possess a valid Texas driver's license.
  • Willingness to work flexible shifts, including nights and weekends.
  • Compassionate demeanor with a focus on customer service.
About Us:
PRIORITY CARE TRANSIT EMS CENTRAL has been serving the Dallas community for over a decade, providing reliable and compassionate non-emergency medical services. Our commitment to excellence and teamwork fosters an environment where employees thrive and feel valued, making us a trusted choice for both customers and staff.