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Call Taker Jobs in Kentucky (NOW HIRING)

City of Glasgow

Public Safety Call Taker

Glasgow, KY · On-site

$17.25/hr

Public Safety Call Takers are responsible for the efficient response to emergency and non-emergency calls to include, but not limited to, receiving, processing, effectively prioritizing, and ...

Wendys

Crew Member - 946 N Main Street

Nicholasville, KY

$10.50 - $14/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Wendys

Crew Member - 4097 Lexington Rd

Nicholasville, KY

$10.50 - $14/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Wendys

Crew Member - 104 Prince Royal

Berea, KY

$10 - $13.25/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Wendys

Crew Member - 1499 Boardwalk

Lexington, KY

$10.25 - $13.50/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Wendys

Crew Member - 419 Leighway Dr

Richmond, KY

$9.75 - $12.75/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Wendys

Crew Member - 105 Hospital Way

Winchester, KY

$10.25 - $13.50/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Wendys

Crew Member - 3010 Richmond

Lexington, KY

$10.25 - $13.25/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Wendys

Crew Member - 72 Broadway St

Dry Ridge, KY

$11 - $14.50/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Wendys

Crew Member - 1792 Alexandria Dr.

Lexington, KY

$10.50 - $13.75/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

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How much do call taker jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call taker in Kentucky is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $22.55 per hour, depending on experience, location, and employer.

What is a call taker?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

What are the responsibilities of a call taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a call taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by call takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

How much do call takers make?

Call takers typically earn an average hourly wage of around $12 to $20, depending on experience, location, and the industry they work in. Annual salaries generally range from $25,000 to $45,000, with some positions offering additional benefits or shift differentials for night or weekend work.
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What are popular job titles related to Call Taker jobs in KY?

For Call Taker jobs in KY, the most frequently searched job titles are:

Call Taker jobs near you
Infographic showing various Call Taker job openings in Kentucky as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 16% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,255 per year, or $18.9 per hour.

Public Safety Call Taker

City of Glasgow

Glasgow, KY • On-site

$17.25/hr

Full-time

Re-posted 24 days ago

Job description

Public Safety Call Takers are responsible for the efficient response to emergency and non-emergency calls to include, but not limited to, receiving, processing, effectively prioritizing, and documenting all calls for service for police, fire, and medical assistance from the public, relaying information to the appropriate source for assistance, and performing related administrative duties.

Essential Functions and Basic Duties

  • Gathers, analyzes, and reports critical information during life-or-death situations, such as crimes in progress, medical emergencies, and fire/rescue incidents.
  • Administers care by providing pre-arrival medical instructions or by directing callers through procedures, such as CPR, childbirth, or controlling blood loss while emergency medical services are enroute.
  • Manages communication of emergency personnel responding to incidents and assists with incident operations during events, such as active shooter and officer down responses.
  • Takes protective actions for first responders by providing life-safety information during responses, such as officer down and MAYDAY calls.
  • Analyzes conflicting and/or limited location information to direct first responders to the scene.
  • Negotiates with suicidal callers or hostage takers.
  • Deploys to the scene of planned events, major emergencies, or ongoing incidents.
  • Operates LINK/NCIC terminal to obtain and disseminate pertinent information.
  • Operates CAD terminal efficiently to document data, events, responder’s actions, and annotate call dispositions.
  • Effectively reviews files for missing persons, wanted persons, protective orders, and stolen items.
  • Performs related work as required.

Qualifications

Training and Experience

  • Graduation from an accredited high school or possession of an equivalent GED certificate.
  • Completion of CJIS certification
  • Completes EMD, Fire, and Law dispatch certifications.

Special Requirements

  • Must be at least eighteen (18) years of age.
  • Must be a United States citizen.
  • Must not have been convicted of a felony.
  • Must possess well-developed listening communications skills.
  • Must be able to work a varied schedule.
  • Ability to successfully complete background, polygraph, suitability, and drug screenings.
  • ln-service to maintain LlNK/NClC certification for terminal access.

Special Knowledge, Skills, and Abilities

  • Computer literate.
  • Possess data analytics skills.
  • Ability to effectively adapt and multi-task.
  • Ability to calm and control stressful situations.
  • Ability to analyze and solve problems.
  • Knowledge of geographical area and agency jurisdictions.
  • Ability to work and remain calm under extreme pressure in a noisy environment.
  • Ability to maintain confidential information and material.
  • Ability to listen to and understand instructions and requests for information.
  • Ability to learn and retain departmental policies.

An Equal Opportunity Employer

We do not discriminate on-the-basis of race, color, religion, national origin, sex, pregnancy, childbirth, pregnancy/childbirth related medical conditions age, or disability or any other protected class. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. If you need an accommodation to complete the application process, contact City of Glasgow at 270-651-5131.