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Call Taker Jobs (NOW HIRING)

GovernmentJobs.com

Call Taker

Winter Park, FL · On-site

Emergency Communications Call Taker Open Until Filled The Emergency Communications Call Taker is responsible for handling routine and emergency 9-1-1 calls for service over various communications ...

City of Winter Park

Call Taker

Winter Park, FL · On-site

Emergency Communications Call Taker The Emergency Communications Call Taker is responsible for handling routine and emergency 9-1-1 calls for service over various communications systems to Police ...

City of Winter Park

Call Taker

Winter Park, FL · On-site

$17.63 - $24.91/hr

Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services. The call taker assists the public by providing important and timely information and references to a ...

GovernmentJobs.com

Call Taker

Kenner, LA · On-site

Call Taker This is responsible work dealing with the public, in relation to receiving calls for Police, Fire and EMS services. Call Takers type all information into a computer terminal and answer ...

City of Winter Park, FL

Call Taker

Winter Park, FL · On-site

$17.63 - $24.91/hr

Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services. The call taker assists the public by providing important and timely information and references to a ...

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a vital impact in emergency medical services. Be part of a dedicated team in Dallas, TX, committed to ...

CONFIRE Joint Powers Authority (CA)

Call Taker

Rialto, CA · On-site

$49K - $69K/yr

The Job MOU Salary Increases 3.0% - 2/20/2027 Under general supervision, the Call Taker receives and evaluates requests for emergency and non-emergency service. This position is responsible for ...

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How much do call taker jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call taker in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

What is a call taker?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

What are the responsibilities of a call taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a call taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by call takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

How much do call takers make?

Call takers typically earn an average hourly wage of around $12 to $20, depending on experience, location, and the industry they work in. Annual salaries generally range from $25,000 to $45,000, with some positions offering additional benefits or shift differentials for night or weekend work.
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Call Taker jobs near you
Infographic showing various Call Taker job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,197 per year, or $21.7 per hour.

Call Taker

Winter Park, FL • On-site

GovernmentJobs.com
Recruiting and Staffing Services • 11 - 50 employees
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This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Emergency Communications Call Taker

Open Until Filled

The Emergency Communications Call Taker is responsible for handling routine and emergency 9-1-1 calls for service over various communications systems to Police, Fire, EMS and other City departments and operate one primary radio position (Police or Fire/EMS). Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services. The call taker assists the public by providing important and timely information and references to a variety of public service agencies. This work is performed under intermediate supervision – the incumbent performs a variety of routine work within established procedures and receives detailed instructions on new projects and assignments; work is reviewed periodically through observation and written reports for adherence to established policies and procedures.

Essential Functions:

  • Receive all incoming 9-1-1 and routine telephone calls.
  • Operate one primary Dispatch Position (Police, Fire).
  • Perform functions on computer aided dispatch systems.
  • Monitor video camera security system.
  • Research stolen property using FCIC/NCIC, perform license, registration and persons queries.
  • Perform other work as assigned.

Knowledge, Skills, and Abilities:

  • Skill in interpersonal interactions to elicit critical information from sick, injured, and/or highly emotional individuals, who may be in a life-threatening situation.
  • Skill in accurately and rapidly carrying out requests for information or assistance.
  • Ability to communicate and operate emergency 9-1-1 equipment.
  • Ability to understand and follow oral and written instructions.
  • Ability to speak clearly and concisely on telephone and on multiple radios.
  • Ability to think clearly and logically under stress.
  • Ability to obtain and maintain FCIC/NCIC and emergency medical dispatch certification.
  • Ability to perform multiple tasks simultaneously on a regular basis.
  • Ability to demonstrate proficiency in the City of Winter Park Core Competencies.

Typical Qualifications:

Minimum Qualifications:

  • High School Diploma or equivalent.
  • Must be able to work shift work on days, nights, weekends, and holidays.
  • Must also pass skills and abilities examination, background investigation, polygraph examination, and psychological examination.
  • An equivalent combination of education, training and experience, which provide the necessary knowledge, skills and abilities and other competencies required for the position may be considered.

Certifications, Training, Special Requirements:

  • All certifications must be current at the time of application, and must be maintained as a condition of continued employment.
  • Must obtain the following certifications within the first 12 months of hire: FCIC/NCIC Certification, Emergency Medical Dispatch, CPR certification, and Public Safety Telecommunications State Certification.

Supplemental Information:

Other Requirements:

  • Physical: This is light work requiring the exertion of 0 – 20 pounds of force occasionally and 0 – 10 pounds of force frequently to lift, carry, push, pull, and reposition objects.
  • Ability to traverse about an ADA accessible office setting, with or without reasonable accommodation.
  • Ability to remain stationary at a keyboard for extended periods of time and continuously operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
  • Ability to manipulate objects and demonstrate small, precise movements repetitively.
  • Environmental: Tasks are regularly performed in an office setting without frequent exposure to adverse environmental conditions.
  • Sensory: Tasks require the manipulation of objects and demonstration of small, precise movements, the ability to detect and distinguish various features of one's surroundings, and the ability to effectively communicate and exchange information with others.

The job description does not constitute an employment agreement between the City and employee and is subject to change at any time by the City as the needs of the City and requirements of the job change.

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