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Call Taker Jobs (NOW HIRING)

First Call Ambulance

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

First Call Ambulance

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

Priority Ambulance

Call Taker

Nashville, TN · On-site

$37K - $42K/yr

Call Taker Old Hickory, TN 37138 Overview Position Type First Call Ambulance Category Dispatch / Communications Description Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will ...

Priority OnDemand

Call Taker

Phoenix, AZ · On-site

Call Taker Under the direction of the Dispatch Supervisor, a Call Taker will be the first point of contact for internal and external customers requesting transportation services or information from ...

Priority OnDemand

Call Taker

Nashville, TN · On-site

$37K - $42K/yr

Call Taker Old Hickory, TN 37138 Overview Position Type First Call Ambulance Category Dispatch / Communications Description Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will ...

GovernmentJobs.com

Call Taker

Kenner, LA · On-site

Call Taker This is responsible work dealing with the public, in relation to receiving calls for Police, Fire and EMS services. Call Takers type all information into a computer terminal and answer ...

GovernmentJobs.com

Emergency Call Taker

Oakdale, CA · On-site

Emergency Call Taker The ideal candidate for the Emergency Call Taker position at Stanislaus Regional 911 is an individual that can demonstrate excellent communication skills, strong multitasking ...

Stanislaus County

Emergency Call Taker

Oakdale, MN · On-site

Emergency Call Taker The ideal candidate for the Emergency Call Taker position at Stanislaus Regional 911 is an individual that can demonstrate excellent communication skills, strong multitasking ...

Stanislaus County, CA

Emergency Call Taker

Modesto, CA · On-site

$54K - $65K/yr

To learn more about Stanislaus Regional 9-1-1, THE POSITION The Emergency Call Taker is the entry-level classification for newly appointed and inexperienced employees in the Emergency Dispatcher ...

MARICOPA AMBULANCE LLC

Call Taker

Phoenix, AZ · On-site

Under the direction of the Dispatch Supervisor, a Call Taker will be the first point of contact for internal and external customers requesting transportation services or information from the ...

PRIORITY ONDEMAND

Call Taker

Phoenix, AZ · On-site

Under the direction of the Dispatch Supervisor, a Call Taker will be the first point of contact for internal and external customers requesting transportation services or information from the ...

Priority OnDemand

Call Taker

Phoenix, AZ · On-site

Under the direction of the Dispatch Supervisor, a Call Taker will be the first point of contact for internal and external customers requesting transportation services or information from the ...

Stanislaus County

Emergency Call Taker

Modesto, CA · On-site

$54K - $65K/yr

About the Opportunity THE IDEAL CANDIDATE The ideal candidate for the Emergency Call Taker position at Stanislaus Regional 911 is an individual that can demonstrate excellent communication skills ...

Shoals Ambulance

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

PRIORITY ONDEMAND

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

PRIORITY ONDEMAND

Call Taker

Old Hickory, TN

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

Priority OnDemand

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

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Call Taker information

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How much do call taker jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call taker in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

What is a call taker?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

What are the responsibilities of a call taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a call taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by call takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

How much do call takers make?

Call takers typically earn an average hourly wage of around $12 to $20, depending on experience, location, and the industry they work in. Annual salaries generally range from $25,000 to $45,000, with some positions offering additional benefits or shift differentials for night or weekend work.
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Call Taker jobs near you
Infographic showing various Call Taker job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,197 per year, or $21.7 per hour.

Call Taker

First Call Ambulance

Lakewood, TN • On-site

$37K - $42K/yr

Full-time

Re-posted 5 days ago

Job description

Definition:
Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and complaints from individuals. They will accurately and efficiently input all information necessary for the successful completion of all phases of the patient transport. Additionally, the Dispatch Call Taker will be required to take caller information and determine the nature of the run request (emergent and non-emergent) per company protocol. The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer equipment to relay information or orders to proper individuals or members of management.
Reports To:
  • Dispatch Supervisor or Communications Director as appropriate for all operational activities.

Specific Duties:
  • Demonstrates complete knowledge, understanding and compliance of company policies and
  • procedures.
  • Ensures that Computer Aided Dispatch computer console, phone system, radio system and all
  • equipment is ready for use at the beginning of each shift.
  • Ensures security of buildings, Dispatch Center and all other company property.
  • Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then
  • performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and
  • sanitary always.
  • Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.
  • Responds to all calls for service promptly and accurately answering incoming phone calls for service
  • per Emergency Medical Dispatch and company procedure as required.
  • Utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the
  • exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical
  • dispatch and company procedure.
  • Obtains complete intake information from all callers and inputs all required call data information
  • received correctly into Computer Aided Dispatch system during the call.
  • Acts always in the best interests of high-quality patient care, in the best interest of the patient, and in
  • such a manner to reflect credibly on the company and the professional reputation of the Dispatcher.
  • Acts always with the safety of field crews he/she is dispatching in mind, as well as the safety of the
  • patient, other EMS personnel, bystanders, and any other public safety personnel present at scene.
  • Always maintains security and privacy of all company and patient information in accordance HIPPA
  • and all other local, state and federal regulations.
  • Accepts responsibility for recertification as an EMD and for other required licenses and certifications
  • as required by company, local, regional, and state policies, regulations, or laws.
  • Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper
  • notification has been made. Remains on-duty and in proper uniform until properly relieved.
  • At all times sets an example of professionalism and leadership for others to follow. Places patient care
  • excellence and safety above all else.
  • Performs other duties as directed by management.

Salary range: $37,000 -$42,000
Minimum Requirements:
  • Must possess a high degree of personal integrity and responsibility.
  • Currently licensed, certified or registered by the appropriate state agencies or willing to be licensed.
  • Currently certified in Emergency Medical Dispatch by MPDS or other appropriate organization or
  • willing to be licensed.
  • Must have the ability to work effectively with minimal supervision, using good judgment.
  • Must have the ability to work in a fast paced, hectic, high-pressure environment.
  • Must have the ability to simultaneously manage multiple activities without error.
  • Must have superior spatial orientation ability in order to be able to read and interpret maps.
  • Must have good computer skills.
  • Must have the ability to work efficiently and interact in a constructive and professional manner
  • with other employees, public safety personnel and medical staff.
  • Must have the ability to interact effectively and professionally with patients, customers, clients, family
  • members, bystanders, and the general public in such a manner as to reflect positively on the company.
  • Must demonstrate a level of skill and ability consistent with the provision of quality customer care.
  • Previous or current certification as Emergency Medical Technician a plus.

Physical Requirements:
  • The ability to reach, push and pull.
  • The ability to sit for long periods of time.
  • The ability to use phones and radios to communicate with callers, crews and other staff
  • The ability to use mouse or keyboard to input data into computer over long periods of time.
  • The ability to view graphic and text data on multiple computer screens for long periods of times

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