Call Taker
Vienna, VA ยท On-site
$19 - $32.85/hr
Telephone Triage Nurse Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position.
Vienna, VA ยท On-site
$19 - $32.85/hr
Telephone Triage Nurse Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position.
Vienna, VA ยท On-site
$19 - $32.85/hr
Telephone Triage Nurse Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position.
Vienna, VA ยท On-site
$19 - $32.85/hr
Telephone Triage Nurse Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position.
Vienna, VA ยท On-site
$19 - $32.85/hr
Telephone Triage Nurse Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position.
$17 - $19/hr
Has mastered the Role of the Call-Taker & understands the basic procedures for towing and roadside service in order to better assist customers and dispatch effectively. Assist customers in releasing ...
$17 - $19/hr
Has mastered the Role of the Call-Taker & understands the basic procedures for towing and roadside service in order to better assist customers and dispatch effectively. Assist customers in releasing ...
Alexandria, VA ยท On-site
$17 - $19/hr
... of the Call-Taker & understands the basic procedures for towing and roadside service in order to better assist customers and dispatch effectively. ร Assist customers in releasing vehicles by ...
Alexandria, VA ยท On-site
$17 - $19/hr
... of the Call-Taker & understands the basic procedures for towing and roadside service in order to better assist customers and dispatch effectively. ร Assist customers in releasing vehicles by ...
The primary duties of this position are to act as a police dispatcher and call-taker for both emergency and non-emergency lines. Our dispatchers are responsible for communicating information between ...
The primary duties of this position are to act as a police dispatcher and call-taker for both emergency and non-emergency lines. Our dispatchers are responsible for communicating information between ...
Falls Church, VA ยท On-site
$57K/yr
The primary duties of this position are to act as a police dispatcher and call-taker for both emergency and non-emergency lines. Our dispatchers are responsible for communicating information between ...
New
Falls Church, VA ยท On-site
$57K/yr
The primary duties of this position are to act as a police dispatcher and call-taker for both emergency and non-emergency lines. Our dispatchers are responsible for communicating information between ...
New
Fairfax, VA ยท On-site
$50K - $81K/yr
Must be able to handle the multi-tasking duties of a call taker or dispatcher in a small dispatch environment. Working knowledge of street system and geography of the City of Fairfax and surrounding ...
Fairfax, VA ยท On-site
$50K - $81K/yr
Must be able to handle the multi-tasking duties of a call taker or dispatcher in a small dispatch environment. Working knowledge of street system and geography of the City of Fairfax and surrounding ...
Falls Church, VA ยท On-site
$57K/yr
The primary duties of this position are to act as a police dispatcher and call-taker for both emergency and non-emergency lines. Our dispatchers are responsible for communicating information between ...
Quick apply
Falls Church, VA ยท On-site
$57K/yr
The primary duties of this position are to act as a police dispatcher and call-taker for both emergency and non-emergency lines. Our dispatchers are responsible for communicating information between ...
Fairfax, VA ยท On-site
$24/hr
Must be able to handle the multi-tasking duties of a call taker or dispatcher in a small dispatch environment. Working knowledge of street system and geography of the City of Fairfax and surrounding ...
Fairfax, VA ยท On-site
$24/hr
Must be able to handle the multi-tasking duties of a call taker or dispatcher in a small dispatch environment. Working knowledge of street system and geography of the City of Fairfax and surrounding ...
Rockville, MD ยท On-site
$55K/yr
Employees will receive Proficiency Advancement to Public Safety Emergency Communications Specialist (PSECS) II (grade 17) after achieving check-off as a multi-discipline public safety call taker with ...
Rockville, MD ยท On-site
$55K/yr
Employees will receive Proficiency Advancement to Public Safety Emergency Communications Specialist (PSECS) II (grade 17) after achieving check-off as a multi-discipline public safety call taker with ...
Rockville, MD ยท On-site
$55K/yr
Employees will receive Proficiency Advancement to Public Safety Emergency Communications Specialist (PSECS) II (grade 17) after achieving check-off as a multi-discipline public safety call taker with ...
Rockville, MD ยท On-site
$55K/yr
Employees will receive Proficiency Advancement to Public Safety Emergency Communications Specialist (PSECS) II (grade 17) after achieving check-off as a multi-discipline public safety call taker with ...
$11.75 - $15.75/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
$11.75 - $15.75/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
$17.75 - $22.25/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
$17.75 - $22.25/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
$12 - $15.75/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
$12 - $15.75/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
$12 - $15.50/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
$12 - $15.50/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
Dumfries, VA ยท On-site
$11.75 - $15.50/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
Dumfries, VA ยท On-site
$11.75 - $15.50/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
Vienna, VA ยท On-site
$11.25 - $15/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
Vienna, VA ยท On-site
$11.25 - $15/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
Woodbridge, VA ยท On-site
$11.75 - $15.50/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
Woodbridge, VA ยท On-site
$11.75 - $15.50/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
$11.75 - $15.75/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
$11.75 - $15.75/hr
... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
$11.44 - $13.59
1% of jobs
$13.59 - $15.74
2% of jobs
$15.74 - $17.89
13% of jobs
$19.78 is the 25th percentile. Wages below this are outliers.
$17.89 - $20.05
11% of jobs
$20.05 - $22.20
18% of jobs
The median wage is $23.39 / hr.
$22.20 - $24.35
11% of jobs
$24.35 - $26.51
12% of jobs
$26.51 - $28.66
8% of jobs
$28.71 is the 75th percentile. Wages above this are outliers.
$28.66 - $30.81
12% of jobs
$30.81 - $32.97
7% of jobs
$32.97 - $35.12
6% of jobs
$11
$24
$35
Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.
| Aspect | Call Taker | Customer Service Representative |
|---|---|---|
| Primary Role | Answering and routing phone calls, gathering initial information | Assisting customers with inquiries, complaints, and support via phone, email, or chat |
| Work Environment | Call centers, emergency dispatch, healthcare | Retail, telecommunications, service industries |
| Required Skills | Communication, data entry, multitasking | Communication, problem-solving, product knowledge |
| Common Certifications | None typically required, but customer service or dispatch training | Customer service certifications often preferred |
While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.
For Call Taker jobs in WA, the most frequently searched job titles are:

$19 - $32.85/hr
Part-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 29 days ago
Job description:
Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position. If you are a self motivated nurse and love working with children and their parents, then we would love to talk to you. We are looking for long term employees to become part of our work family. Minimum of 1 year pediatrics experience is required. Must be bright and motivated applicant who has experience working with children. Must be courteous, self-motivated and able to use critical thinking, in a fast paced environment. You must be proficient typing at least 30 WPM and able to learn our EHR system.
Responsibilities include: Monitors and responds to the nurse phone line. Talks directly to patients on the telephone/computer and schedules appointments accordingly or directs them to emergency rooms (ERs), urgent care centers or offers home care advice. Determines urgency of seeing the patient, based on brief assessment and on familiarity with a patient’s condition and history. Uses written/computerized clinical decision making including algorithms that closely imitate provider logic and thought patterns, as guide. Provides appropriate home health advice to patients and their parents if appointment is not recommended. Ensures accurate notes of all contacts, correspondence and treatments are documented in the patients’ record via EHR. Calls in prescription refills, initiates referrals and completes forms as needed for continuity of care. Consults with providers as needed. Acts, when designated, in “Ask a Nurse” capacity, handling routine information requests from patients, e.g., “Do I need a flu shot every year? When are you performing COVID testing?” Serve as a clinical resource and professional role model for other nursing staff. Prioritizes work tasks and services and completes tasks in a timely manner. Provides patient education regarding disease processes, therapies, feeding and healthful behaviors. Communicates appropriately and tactfully, with staff, consultants, patients, significant others, and the community. Reduce conflict and increase patient satisfaction whenever possible through timely response to calls and tasks. Participates in staff meetings, planning, in-service, and other meetings. Additional duties as needed including helping clinical floor staff if needed for fill in.
Job Requirements:
Must have a RN or LPN License
Must speak clearly and be able to comprehend/communicate using medical terminology
Strong problem solving skills
Strong computer/EHR skills
Must be detail oriented and able to multi-task
Exceptional customer service skills
Professional attitude and appearance
Must be able to work at a fast and accurate pace
Must be able to work independently and with others as a team
Onsite triage in Vienna Virginia
Advanced Pediatrics provides competitive compensation and benefits including employer sponsored health, dental, vision, life,401(k) and profit sharing. This is a great opportunity to work for a growing pediatric practice that has been in business since 2000.
Job Types: Full-time, including 1 evening and rotating Saturday
Advanced Pediatrics provides competitive compensation and benefits including:
Employer sponsored health
Employer sponsored dental
Employer sponsored vision
Life insurance
401(k) + Matching
Paid Time Off
Profit sharing
Tuition Reimbursement
This is a great opportunity to work for a growing pediatric practice that has been in business since 2000. We look forward to hearing from you today!
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
This Job Is:
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A job for which all ages, including older job seekers, are encouraged to apply
Work Remotely
NO
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Autonomous/Independent -- enjoys working with little direction
Innovative -- prefers working in unconventional ways or on tasks that require creativity
Job Types: Full-time, Part-time
Benefits:
401(k)
Health insurance
Life insurance
Paid time off
Profit sharing
Tuition reimbursement
Vision insurance
Ability to commute/relocate:
Vienna, VA 22180: Reliably commute or planning to relocate before starting work (Required)
Experience:
Medical office: 1 year (Preferred)
License/Certification:
BLS Certification (Preferred)
RN or LPN License (Preferred)
Work Location: In person