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Call Taker Jobs in Washington (NOW HIRING)

Call Taker

Vienna, VA ยท On-site

$19 - $32.85/hr

Telephone Triage Nurse Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position.

Call Taker

Vienna, VA ยท On-site

$19 - $32.85/hr

Telephone Triage Nurse Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position.

Has mastered the Role of the Call-Taker & understands the basic procedures for towing and roadside service in order to better assist customers and dispatch effectively. Assist customers in releasing ...

Dispatcher

Alexandria, VA ยท On-site

$17 - $19/hr

... of the Call-Taker & understands the basic procedures for towing and roadside service in order to better assist customers and dispatch effectively. ร˜ Assist customers in releasing vehicles by ...

Police Dispatcher I

Fairfax, VA ยท On-site

$50K - $81K/yr

Must be able to handle the multi-tasking duties of a call taker or dispatcher in a small dispatch environment. Working knowledge of street system and geography of the City of Fairfax and surrounding ...

Must be able to handle the multi-tasking duties of a call taker or dispatcher in a small dispatch environment. Working knowledge of street system and geography of the City of Fairfax and surrounding ...

Team Member - 3500 E West HWY

Hyattsville, MD

$11.75 - $15.75/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Team Member - 4045 Branch Ave

Temple Hills, MD

$17.75 - $22.25/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Team Member - 17380 Dumfries Ave

Dumfries, VA ยท On-site

$11.75 - $15.50/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Team Member - 362 Maple Ave East

Vienna, VA ยท On-site

$11.25 - $15/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Team Member - 5661 Burke Centre Pkwy

Burke, VA

$11.75 - $15.75/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

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Call Taker information

See Washington salary details

$11

$24

$35

How much do call taker jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call taker in Washington is $24.61, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $29.42 per hour, depending on experience, location, and employer.

What is a call taker?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

What are the responsibilities of a call taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a call taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by call takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

How much do call takers make?

Call takers typically earn an average hourly wage of around $12 to $20, depending on experience, location, and the industry they work in. Annual salaries generally range from $25,000 to $45,000, with some positions offering additional benefits or shift differentials for night or weekend work.

What are popular job titles related to Call Taker jobs in WA?

For Call Taker jobs in WA, the most frequently searched job titles are:

Infographic showing various Call Taker job openings in Washington as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 11% Part Time, 2% Temporary, and 9% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,190 per year, or $24.6 per hour.

$19 - $32.85/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


Job description

Telephone Triage Nurse

Job description:

Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position. If you are a self motivated nurse and love working with children and their parents, then we would love to talk to you. We are looking for long term employees to become part of our work family. Minimum of 1 year pediatrics experience is required. Must be bright and motivated applicant who has experience working with children. Must be courteous, self-motivated and able to use critical thinking, in a fast paced environment. You must be proficient typing at least 30 WPM and able to learn our EHR system.

Responsibilities include: Monitors and responds to the nurse phone line. Talks directly to patients on the telephone/computer and schedules appointments accordingly or directs them to emergency rooms (ERs), urgent care centers or offers home care advice. Determines urgency of seeing the patient, based on brief assessment and on familiarity with a patient’s condition and history. Uses written/computerized clinical decision making including algorithms that closely imitate provider logic and thought patterns, as guide. Provides appropriate home health advice to patients and their parents if appointment is not recommended. Ensures accurate notes of all contacts, correspondence and treatments are documented in the patients’ record via EHR. Calls in prescription refills, initiates referrals and completes forms as needed for continuity of care. Consults with providers as needed. Acts, when designated, in “Ask a Nurse” capacity, handling routine information requests from patients, e.g., “Do I need a flu shot every year? When are you performing COVID testing?” Serve as a clinical resource and professional role model for other nursing staff. Prioritizes work tasks and services and completes tasks in a timely manner. Provides patient education regarding disease processes, therapies, feeding and healthful behaviors. Communicates appropriately and tactfully, with staff, consultants, patients, significant others, and the community. Reduce conflict and increase patient satisfaction whenever possible through timely response to calls and tasks. Participates in staff meetings, planning, in-service, and other meetings. Additional duties as needed including helping clinical floor staff if needed for fill in.

Job Requirements:

  • Must have a RN or LPN License

  • Must speak clearly and be able to comprehend/communicate using medical terminology

  • Strong problem solving skills

  • Strong computer/EHR skills

  • Must be detail oriented and able to multi-task

  • Exceptional customer service skills

  • Professional attitude and appearance

  • Must be able to work at a fast and accurate pace

  • Must be able to work independently and with others as a team

  • Onsite triage in Vienna Virginia

Advanced Pediatrics provides competitive compensation and benefits including employer sponsored health, dental, vision, life,401(k) and profit sharing. This is a great opportunity to work for a growing pediatric practice that has been in business since 2000.

Job Types: Full-time, including 1 evening and rotating Saturday

Advanced Pediatrics provides competitive compensation and benefits including:

  • Employer sponsored health

  • Employer sponsored dental

  • Employer sponsored vision

  • Life insurance

  • 401(k) + Matching

  • Paid Time Off

  • Profit sharing

  • Tuition Reimbursement

This is a great opportunity to work for a growing pediatric practice that has been in business since 2000. We look forward to hearing from you today!

Benefit Conditions:

  • Waiting period may apply

  • Only full-time employees eligible

This Job Is:

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more

  • A job for which all ages, including older job seekers, are encouraged to apply

Work Remotely

  • NO

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

  • Detail-oriented -- would rather focus on the details of work than the bigger picture

  • Achievement-oriented -- enjoys taking on challenges, even if they might fail

  • Autonomous/Independent -- enjoys working with little direction

  • Innovative -- prefers working in unconventional ways or on tasks that require creativity

Job Types: Full-time, Part-time

Benefits:

  • 401(k)

  • Health insurance

  • Life insurance

  • Paid time off

  • Profit sharing

  • Tuition reimbursement

  • Vision insurance

Ability to commute/relocate:

  • Vienna, VA 22180: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Medical office: 1 year (Preferred)

License/Certification:

  • BLS Certification (Preferred)

  • RN or LPN License (Preferred)

Work Location: In person