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Call Taker Jobs in Washington (NOW HIRING)

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Call Taker information

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$11

$24

$35

How much do call taker jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call taker in Washington is $24.61, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $29.42 per hour, depending on experience, location, and employer.

What is a call taker?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

What are the responsibilities of a call taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a call taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by call takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

How much do call takers make?

Call takers typically earn an average hourly wage of around $12 to $20, depending on experience, location, and the industry they work in. Annual salaries generally range from $25,000 to $45,000, with some positions offering additional benefits or shift differentials for night or weekend work.
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What are popular job titles related to Call Taker jobs in WA?

For Call Taker jobs in WA, the most frequently searched job titles are:

Call Taker jobs near you
Infographic showing various Call Taker job openings in Washington as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 11% Part Time, 2% Temporary, and 9% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,190 per year, or $24.6 per hour.

Center Operations Manager in Training (COMiT)

Ally Behavior Centers

Herndon, VA • On-site

Full-time

Re-posted 22 days ago

Ally Behavior Centers rating

3.6

Company rating: 3.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Ally Behavior is a full-time, center-based, early intervention Applied Behavior Analysis (ABA) therapy program, serving children with autism ranging from 18 months to 6 years of age. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills, and prepare for academic success. The children we serve are at the heart of everything we do and we are passionate about our commitment to having a meaningful impact in the lives of our children and their families.

Please include a cover letter so we can get to know you better and understand why you believe you will be a good fit for our team! Applications submitted without a cover letter will not be considered.

COMiT Professional Development Program: Must be willing to relocate to the assigned location in Washington D.C. and/or Baltimore metro areas upon promotion to full-time Center Operations Manager. Must be willing to travel to multiple locations across Maryland and Virginia as needed.

Job Summary:

We are looking for a motivated self-starter to join our team in a managerial & administrative role and be responsible for daily operations at our therapy center. Our team members are expected to be leaders in the community, ensure our high-quality standards are met, and foster an exceptional work environment. The right candidate will have extremely strong attention to detail in addition to being professional, energetic, organized, and driven. You don't mind wearing different hats and take the initiative to get things done. We will train you on the specific job responsibilities, although the right fit will quickly and easily pick up responsibilities and manage them on their own. We are looking for a smart and talented person who wants to be part of an elite, fast growing organization.

Ally Behavior is a dynamic, fun, and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. We have a unique and collaborative culture that is driven by our diverse team of professionals and our core values of Serving Others, Treatment Excellence, All One Ally, Resourceful in Finding Solutions, and Striving to Grow. Our comprehensive onboarding and training approach will support and prepare you to provide the best possible service to our staff and clients!

Your Day-to-Day Responsibilities:

  • Managing communication with the parents and families enrolled in our program
  • Onboarding new clients and hosting center tours
  • Managing and approving sick leave and vacation requests for employees
  • Validating the accuracy of center schedules
  • Holding clinicians accountable for submitting session notes within 24 hours
  • Ensuring that clinical note audits occur to maintain accuracy of billing
  • Maintaining employee certifications and credentials
  • Document management, both for clients and employees
  • Ensuring adherence to budget requirements for center purchases
  • Communicating with the insurance and billing department regarding client insurance authorizations
  • Communicating with the talent acquisition department regarding any resignations or staffing needs
  • Maintaining and recognizing staff birthdays and organizing team-building events

Physical Requirements:

  • Ability to sit on the floor, kneel, crawl, squat, run or stand for extended periods of time
  • Ability to reach and hold objects
  • Ability to lift 30 pounds

What You Will Bring:

  • Our ideal candidate is an energetic, outgoing person who can inspire staff on both good and bad days.
  • You are comfortable wearing different hats!
  • Detail oriented and a meticulous note taker.
  • You are compassionate and have a high EQ - we work with families who have children with developmental delays. You take pride in excellent customer service and client experience.
  • You have strong and fluent written and oral communication skills. This should shine through in your cover letter - show us your style and professionalism.
  • You like to work hard and aren't just collecting a paycheck and letting the time pass. Excellent performance and building something special are what you find most fulfilling in life. If you have a project on your plate, you won't stop because it's 5pm.
  • You are self-motivated and want to move up and grow with our ever-expanding company.
  • You are level-headed and naturally approachable. A charismatic leader who can inspire staff on good and bad days. Always a team player - you push those around you to excel.
  • Sound understanding of health insurance systems and health insurance jargon
  • You have managed a large team before, and you take pride in getting the most out of each team member.
  • Must submit to a federal, state, and county background check

What We Offer When Joining Our Team:

  • Salaried, full-time position
  • Quarterly bonuses based on clinic performance
  • Guaranteed semi-monthly paycheck (24)
  • Company-sponsored DashPass
  • 18 days of paid time off
  • 9 paid holidays (5 set days + 4 "floating" holidays)
  • Professional development opportunities
  • Medical +HSA, Dental, and Vision coverage through Cigna
  • Up to $9,000 in post-maternity childcare assistance
  • 401(k) plan with company match.
  • Employee Assistance Program
  • Short-Term Disability, Term-Life/AD&D Insurance, Critical Illness with Cancer Insurance, Accident Insurance, Hospital Confinement Insurance, and Pet Insurance
  • Tuition Assistance eligibility at 6-month benchmark
Pay Range
$60,000—$70,000 USD

Note: This position is NOT eligible for Visa sponsorship.

Ally Behavior is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status. Your personal information will be used for recruitment purposes only and handled in accordance with applicable privacy laws.

What Ally Behavior Centers employees say

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