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Call Taker Jobs in Washington (NOW HIRING)

Taco Bell

Team Member - 6315 Oxon Hill Rd

Oxon Hill, MD · On-site

$12 - $16/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Taco Bell

Team Member - 3330 Donnell Drive

Forestville, MD · On-site

$12.75 - $16.75/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Taco Bell

Team Member - 8428 Baltimore Ave

College Park, MD · On-site

$11.75 - $15.50/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

Taco Bell

Team Member - 1006 Largo Center Dr

Largo, MD

$12 - $15.50/hr

... outside order taker (if available) * Daily Operation - Receiving and storage, preventative ... Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

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Call Taker information

See Washington salary details

$11

$24

$35

How much do call taker jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call taker in Washington is $24.61, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $29.42 per hour, depending on experience, location, and employer.

What is a call taker?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

What are the responsibilities of a call taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a call taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by call takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

How much do call takers make?

Call takers typically earn an average hourly wage of around $12 to $20, depending on experience, location, and the industry they work in. Annual salaries generally range from $25,000 to $45,000, with some positions offering additional benefits or shift differentials for night or weekend work.
More about Call Taker jobs

What are popular job titles related to Call Taker jobs in WA?

For Call Taker jobs in WA, the most frequently searched job titles are:

Call Taker jobs near you
Infographic showing various Call Taker job openings in Washington as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 11% Part Time, 2% Temporary, and 9% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,190 per year, or $24.6 per hour.

Team Member - 6315 Oxon Hill Rd

Taco Bell

Oxon Hill, MD • On-site

$12 - $16/hr

Part-time

Re-posted 5 days ago

Taco Bell rating

5.2

Company rating: 5.2 out of 10

Based on 3,013 frontline employees who took The Breakroom Quiz

55th of 106 rated fast food restaurants

Job description

Paramount to success is delighting Restaurant Guests; then following restaurant basics in understanding and adhering to food safety and sanitation procedures, abiding by guest and employee safety and security policies. Follow all company standards and policies including but not limited to preparing and producing quality food with speed and accuracy, personal conduct, safety and security policies.

ACCOUNTABILITY SCOPE:

The position's incumbent has a significant effect on customer loyalty. In addition, each restaurant team member is accountable for their impact on expense of doing business, such as absenteeism and appropriate use of resources.

RESPONSIBILITIES:

  • Food Preparation – preparing raw ingredients for menu item production
  • Menu Item Production – preparing menu items for orders
  • Guest Assistance – Dining room/lot, dining room cashier, drive-thru cashier & drive-thru outside order taker (if available)
  • Daily Operation – Receiving and storage, preventative maintenance, opening & closing procedures

DEPENDABILITY
As a member of a team, it is necessary that all crew members arrive at work on time for their scheduled shift. Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

CUSTOMER RELATIONS
All team members must understand and demonstrate good "people skills" in dealing with customers. Prompt, friendly, courteous service, delivered with a pleasant attitude is essential. The Service Excellence Promise must be delivered to each and every customer.

COOPERATION
All team members must have a "teamwork" attitude and be able to contribute to the efficient operation of the shift. Positive working relationships among the entire restaurant team are a must.

PERSONAL APPEARANCE
Each team member is expected to present a neat, well-groomed appearance at all times. This includes strict adherence to the dress code policy.

ENVIRONMENTAL CONDITIONS
The fast pace within our restaurants and the need to meet requests from the public, requires all team members to be able to handle stressful situations while maintaining a calm, pleasant attitude and efficient working pace.

EMPLOYMENT STANDARDS:

AGE REQUIREMENT
All employees must be at least 16 years of age and possess all documents and permits required by state and federal law.

EDUCATION/EXPERIENCE
Previous restaurant experience is helpful but not required; or an equivalent combination of education and experience, basic Math and Reading skills.

OTHER
All positions require long periods of standing without a break. Lifting and reach requirements are listed on each positional accountability below.

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