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Call Reviewer Jobs (NOW HIRING)

Assesses, evaluates, and addresses daily workload and call queues; adjusts work schedules daily to ... Performs all applicable review types as workload indicates * Fosters positive and professional ...

Quality Assurance Reviewer

Joliet, IL · On-site

$70K - $99K/yr

Position Overview Under direction, performs comprehensive, detailed, analytical and investigative review of case records and call recordings on State and Federal Assistance cases. Conducts case ...

Quality Review and coaching of Call Center Rep I performance * May assist in monitoring and ... distribution of incoming referrals. * May assist in development, testing, and implementation of new ...

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Call Reviewer information

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$10

$29

$48

How much do call reviewer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call reviewer in the United States is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $36.54 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What cities are hiring for Call Reviewer jobs? Cities with the most Call Reviewer job openings:
What are the most commonly searched types of Call Reviewer jobs? The most popular types of Call Reviewer jobs are:
What states have the most Call Reviewer jobs? States with the most job openings for Call Reviewer jobs include:
Infographic showing various Call Reviewer job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,159 per year, or $29.9 per hour.

Recruiter for High-Volume Call Center (Seasonal)

KG Call Center

Tampa, FL • On-site

$50K - $55K/yr

Full-time, Contractor

Re-posted 11 days ago


Job description

Temporary Recruiter for High-Volume Call CenterAre you looking for a recruiting position? Do you have experience with high-volume hiring? Do you want to help people find a customer service role they love? If so, Kenific Group Call Center Operations (KGCCO) is looking for you to be a Temporary Recruiter for our Tampa Call Center! Company OverviewAt KGCCO, our team assists thousands of Americans in navigating complex healthcare insurance plans offered through the Federal Marketplace and Medicare. KGCCO is a division of a government contracting company based in the Washington, D.C. area, with employees located across the U.S. In addition to our contact center in Tampa, we provide services including information technology and program management to federal customers like the Departments of Defense and Homeland Security, the U.S. Army, the U.S. Coast Guard, and Defense Logistics Agency.Position DescriptionKGCCO is seeking a motivated and enthusiastic temporary recruiter to assist in staffing a call center supporting a federal agency contract. This position, located in Tampa, FL (near the Hard Rock Casino), is an excellent opportunity for an individual looking to gain recruiting experience in a high-volume setting. The right candidate will have a strong sense of responsibility and the ability to see the bigger picture while proving their ability to work independently. This candidate will also be able to adapt quickly and effectively to changing workload requirements.Position ResponsibilitiesAssist in hiring 800+ customer service representatives for a high-volume call center.Take ownership of the candidate experience including assessing candidates' skills compared to the job requirement, scheduling and conducting interviews, reviewing assessment results, making hiring recommendations for candidates, sending electronic offer letters, initiating background checks, and responding to candidate emails/calls.Work closely with recruiting team to develop a robust candidate pipeline from a variety of sourcing methods.Assist with job fairs, meet and greet events, hiring events, and onboarding days in Tampa, FL.Gain comprehensive knowledge of the call center operations to better inform candidates about job opportunities.Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress. Position RequirementsResults-oriented and customer-service focused candidate with strong organizational and communication skills.Comfortable working in a fast-paced and deadline-driven environment.Experienced in building networks to find qualified active/passive candidates.Strong knowledge of MS Office, including Word, Excel, SharePoint, and Outlook.Excellent oral and written communication skills.Bilingual (Spanish) skills are a plus but not required.Strong attention to detail and accuracy, with the ability to handle multiple tasks efficiently and effectively.Previous call center recruiting experience preferred.College degree is a plus but not required.Previous experience utilizing an applicant tracking system (ATS), such as iSolved iHire, experience is a plus but not required. LocationHybrid position based in Tampa, FL. Call center address is 5701 E. Hillsborough Avenue, Suite 1300, Tampa, FL 33610. Time will be split between remote work and in-person attendance at recruiting events. Recruiting events include job fairs, meet and greet events, hiring events, and onboarding days. PayThis is a temporary salaried position and benefits are included.The salary range for this position is $50,000 - $55,000. This is not a guarantee of compensation or salary. Salary will be set based on experience, geographic location and contractual requirements and could fall outside of this range. Length of AssignmentThis position has a targeted start date of June 22, 2026, and is expected to continue through December 11, 2026. The end date may change, depending on project requirements and staffing numbers. Work ScheduleThe candidate must be flexible with schedule availability, especially during prime-time recruiting hours, which may include weekends. The targeted work schedule will be between the hours of 8:30am - 5:00pm Monday through Friday.Training at the start of the contract position will be scheduled for 8:30am - 5:00pm Monday through Friday with the first few days onsite in Tampa and the remaining training conducted mostly virtually. The targeted schedule above will begin upon completion of training. BackgroundCandidates must be able to pass a standard background check, including criminal and credit checks. Kenific Group Important InformationAll qualified applicants will be considered for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at kgccorecruiting@kenificgroup.com or by phone (863) 315-5039.This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster.