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Call Reviewer Jobs in Florida (NOW HIRING)

Elevance Health

Nurse Reviewer I

Miami, FL · On-site

$33.92 - $58.15/hr

Nurse Reviewer I Virtual : This role enables associates to workvirtually full-time, except for ... Previous utilization and/or quality management and/or call center experience preferred. * Knowledge ...

GovernmentJobs.com

Call Taker

Winter Park, FL

Emergency Communications Call Taker The Emergency Communications Call Taker is responsible for ... is reviewed periodically through observation and written reports for adherence to established ...

City of Winter Park

Call Taker

Winter Park, FL

Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services ... is reviewed periodically through observation and written reports for adherence to established ...

City of Winter Park

Call Taker

Winter Park, FL

$17.63 - $24.91/hr

Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services ... is reviewed periodically through observation and written reports for adherence to established ...

City of Winter Park

Call Taker

Winter Park, FL

Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services ... is reviewed periodically through observation and written reports for adherence to established ...

City of Winter Park, FL

Call Taker

Winter Park, FL · On-site

$17.63 - $24.91/hr

Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services ... is reviewed periodically through observation and written reports for adherence to established ...

City of Winter Park, FL

Call Taker

Winter Park, FL · On-site

$17.63 - $24.91/hr

Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services ... is reviewed periodically through observation and written reports for adherence to established ...

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How much do call reviewer jobs pay per hour?

As of May 28, 2026, the average hourly pay for call reviewer in Florida is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $27.31 per hour, depending on experience, location, and employer.

What is a Call Reviewer job?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive in the Call Reviewer position, and why are they important?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by Call Reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.
More about Call Reviewer jobs
What are the most commonly searched types of Call Reviewer jobs in Florida? The most popular types of Call Reviewer jobs in Florida are:
What are popular job titles related to Call Reviewer jobs in Florida? For Call Reviewer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Reviewer jobs in Florida look for? The top searched job categories for Call Reviewer jobs in Florida are:
What cities in Florida are hiring for Call Reviewer jobs? Cities in Florida with the most Call Reviewer job openings:
Call Reviewer jobs near you
Call Center Agent 1 - Gainesville

Call Center Agent 1 - Gainesville

CAMPUS USA CREDIT UNION

Jonesville, FL • On-site

$38.40K - $45.20K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Hours for this position:
Monday - Friday: 9:45 AM - 6:15 PM
Saturday: 8:45 AM - 2:15 PM (1-2 per month)
Salary is based on experience; All experience must be clearly demonstrated on the application and must be verifiable
  • Call Center Agent 1 - Starting at $43,000
  • Call Center Agent 2 - Starting at $49,600 *LENDING EXPERIENCE PREFERRED

Role
Assist members and potential members with phone requests by explaining products and services while also resolving inquiries and issues. A knowledgeable and effective communicator is essential to promote products and services that enhance the member's financial relationship with CAMPUS.
Essential Functions & Responsibilities
  • Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality
  • Assist members and potential members with their telephone requests. Answer questions about products and services, resolve problems within their authority, and refer issues beyond their authority to their supervisor along with their recommendations
  • Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs. Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility
  • Strive to meet established call volume, production, call review scores, and adherence goals
  • Identify cross-sell opportunities and promote products and services to members
  • Assure that appropriate records are maintained and required reports are prepared
  • Performs other duties as assigned
  • Adheres to and follows all governmental regulations and policies

Education
  • High School Diploma or GED

Experience
Call Center Agent 1
  • 0 - 1 year of similar or related experience

Call Center Agent 2
  • 1-3 years of prior call center experience and/or banking or credit union experience required. Lending experience preferred.

Other Skills
  • Attention to Detail
  • Collaboration and Teamwork
  • Communication
  • Confidentiality and Discretion
  • Conflict Resolution
  • Cross-Selling
  • Excellent Member Service
  • Microsoft Office Products
  • Problem Solving
  • Product Knowledge
  • Time Management and Organization

Full-Time Employee Benefits Package
Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!
EOE/AA including Veterans and Disabled

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