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Remote Call Reviewer Jobs in Florida (NOW HIRING)

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Services Administrator

Fort Myers, FL · Remote

This role oversees the remote Call Center and Medical Records teams and leads the build-out and ... Participate in operational cadences including huddles, leadership meetings, and performance reviews.

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Conduct regular performance reviews, provide feedback, coaching, and training to collections ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Conduct regular performance reviews, provide feedback, coaching, and training to collections ...

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All JobsCall Reviewer JobsRemote Call Reviewer JobsRemote Call Reviewer Jobs in Florida

Remote Call Reviewer information

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$8

$24

$50

How much do remote call reviewer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote call reviewer in Florida is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $30.24 per hour, depending on experience, location, and employer.

What is a Remote Call Reviewer?

A Remote Call Reviewer is a professional who listens to and evaluates recorded phone calls, typically for quality assurance, compliance, or training purposes. They work remotely, analyzing calls to ensure customer service standards are met, identifying areas for improvement, and providing feedback to call center agents or companies. Their role helps organizations maintain high-quality customer interactions and ensures adherence to company policies and procedures.

What are the key skills and qualifications needed to thrive as a Remote Call Reviewer, and why are they important?

To excel as a Remote Call Reviewer, you generally need experience in call monitoring, quality assurance, and a keen understanding of customer service standards, often supported by a background in customer support or related fields. Familiarity with call recording systems, CRM platforms, and quality assessment tools is typically required. Strong attention to detail, analytical thinking, and effective written communication are vital soft skills for providing accurate feedback and reports. These abilities ensure consistent service quality, regulatory compliance, and ongoing improvement in customer interactions.

What are some common challenges faced by Remote Call Reviewers, and how can they be addressed?

Remote Call Reviewers often encounter challenges such as maintaining focus during long periods of audio review, interpreting context without visual cues, and handling a high volume of calls. To address these, it's helpful to take regular breaks, use quality headphones, and stay organized with effective note-taking strategies. Additionally, establishing a distraction-free workspace and seeking clarification from team leads when ambiguous situations arise can greatly improve accuracy and job satisfaction.

What is the difference between Remote Call Reviewer vs Remote Customer Service Representative?

AspectRemote Call ReviewerRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer service or quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHome-based, primarily reviewing recorded calls or live interactionsHome-based, handling live customer inquiries via phone or chat
Employer & Industry UsageInsurance, healthcare, finance, and quality assurance firmsRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding roles involving call review and quality assuranceCustomer support and communication roles

Remote Call Reviewers focus on evaluating recorded or live calls to ensure quality and compliance, often working in industries like insurance or healthcare. Remote Customer Service Representatives handle direct customer interactions, providing support and information. While both roles are remote and require similar credentials, their primary functions differ—review vs. direct customer engagement.

What are the most commonly searched types of Call Reviewer jobs in Florida? The most popular types of Call Reviewer jobs in Florida are:
What are popular job titles related to Remote Call Reviewer jobs in Florida? For Remote Call Reviewer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Call Reviewer jobs in Florida look for? The top searched job categories for Remote Call Reviewer jobs in Florida are:
Remote Call Reviewer jobs near you
Infographic showing various Remote Call Reviewer job openings in Florida as of July 2026, with employment types broken down into 75% Full Time, 15% Part Time, 5% Temporary, and 5% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $49,968 per year, or $24 per hour.
Remote Call Center Representative

Remote Call Center Representative

TechOp Solutions International

Tampa, FL • On-site, Remote

$15 - $19/hr

Full-time

Re-posted 4 days ago

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within Tampa, FL or nearby cities.
Duties:
  • Answer and track incoming calls
  • Prepare and submit accurate, detailed reports in government systems
  • Accurately record all details in accordance with procedures
  • Conduct database and open-source research
  • Route and escalate calls appropriately
  • Other duties, as assigned

Requirements
  • 3+ years experience in a call center
  • Associate's Degree (Preferred) high school diploma or equivalent is required
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information

Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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