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Call Reviewer Jobs (NOW HIRING)

Buyerlink

Call Operations Analyst

American Fork, UT · On-site

Review recorded and/or live calls from the Appointment Setting department to evaluate quality, accuracy, professionalism, and adherence to established standards. * Monitor phone queues, call flow ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Conduct call reviews, coaching sessions, and performance check-ins * Maintain staffing levels, scheduling coverage, and call center readiness * Build a positive, accountable, customer-focused culture ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Conduct call reviews, coaching sessions, and performance check-ins * Maintain staffing levels, scheduling coverage, and call center readiness * Build a positive, accountable, customer-focused culture ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Conduct call reviews, coaching sessions, and performance check-ins * Maintain staffing levels, scheduling coverage, and call center readiness * Build a positive, accountable, customer-focused culture ...

OncoHealth

Call Center Supervisor

Conduct regular 1:1 meetings, call reviews, and quality feedback sessions to improve individual and team performance. * Monitor real-time and historical performance metrics, including call volume ...

Elevance Health

Nurse Reviewer 1

Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

Hold representatives accountable through daily performance management, call reviews, scorecards, and one-on-one coaching * Manage scheduling and staffing to maximize lead coverage, contact rates, and ...

Elevance Health

Nurse Reviewer 1

Atlanta, GA · On-site

Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...

Elevance Health

Nurse Reviewer 1

Tampa, FL · On-site

Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...

Elevance Health

Nurse Reviewer 1

Tampa, FL · On-site

Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

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Call Reviewer information

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How much do call reviewer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call reviewer in the United States is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $36.54 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

More about Call Reviewer jobs
What cities are hiring for Call Reviewer jobs? Cities with the most Call Reviewer job openings:
What are the most commonly searched types of Call Reviewer jobs? The most popular types of Call Reviewer jobs are:
What states have the most Call Reviewer jobs? States with the most job openings for Call Reviewer jobs include:
What job categories do people searching Call Reviewer jobs look for? The top searched job categories for Call Reviewer jobs are:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,159 per year, or $29.9 per hour.

Call Operations Analyst

Buyerlink

American Fork, UT • On-site

Full-time

Medical, PTO

Posted 8 days ago

Job description

The Call Operations Analyst supports the Call Verified team at Buyerlink by reviewing call quality, analyzing queue activity, and translating performance data into clear insights that improve customer support efficiency, agent effectiveness, and overall call operations.
In this role, you will monitor recorded and live calls, evaluate interactions, review phone queue activity, and identify trends in agent performance and call data. The ideal candidate is detail-oriented, analytical, and comfortable using call center metrics to recommend process improvements, support coaching efforts, and help ensure a consistent, professional, and fully compliant customer experience.
Please note that this is a fully in-office role in American Fork, Utah.
What you'll do:
  • Review recorded and/or live calls from the Appointment Setting department to evaluate quality, accuracy, professionalism, and adherence to established standards.
  • Monitor phone queues, call flow, wait times, abandoned calls, routing patterns, and other operational indicators to identify bottlenecks and opportunities for improvement.
  • Analyze agent performance metrics such as call volume, talk time, quality scores, schedule adherence, and productivity trends.
  • Prepare clear reports, summaries, and recommendations for leadership to support coaching, staffing decisions, process improvements, and operational planning.
  • Identify recurring call issues, missed opportunities, training gaps, and customer experience trends through call reviews and data analysis.
  • Partner with supervisors, trainers, and operations leaders to share findings and support consistent feedback, calibration, and continuous improvement efforts.
  • Maintain accurate documentation of call review results, quality observations, performance trends, and recommended follow-up actions.
  • Support the development and refinement of call review scorecards, quality standards, reporting tools, and operational best practices.

Who you are & what you bring:
  • 2+ years experience in a call center, appointment setting, customer support, quality assurance, or operations analysis role preferred.
  • Strong analytical skills with the ability to interpret call data, identify trends, and translate findings into practical recommendations.
  • High attention to detail and ability to evaluate calls consistently using established criteria and performance standards.
  • Working knowledge of call center metrics such as average handle time, conversion rate, service level, abandon rate, queue volume, quality score, and agent productivity.
  • Comfortable using call recording platforms, phone systems, CRM tools, spreadsheets, dashboards, and reporting tools.
  • Clear written and verbal communication skills, with the ability to present findings in a professional and actionable way.
  • Ability to work independently, manage recurring review tasks, meet deadlines, and maintain confidentiality when handling call recordings and performance information.
  • Collaborative mindset with a focus on improving customer experience, operational efficiency, and agent success.
  • You'll be AI-native-not "AI-aware." You'll design, own, and evolve agentic workflows that dramatically expand your leverage.

Life at Buyerlink:
  • Take part in our Service Days program - where you'll be rewarded with paid time off for volunteering and making a positive impact in your community.
  • Join forces with our diverse Global Community and connect with team members from all over the world.
  • We offer a comprehensive extended health benefits package to ensure your total well-being.
  • We're dedicated to your professional growth and will support you every step of the way on your career path with ongoing Professional Development opportunities.
  • Enjoy delectable, complimentary lunches, and participate in exciting team events in-office

Who we are:
Buyerlink perfectly matches businesses to consumers at the moment of intent, delivering performance-based marketing across any industry. From leading the market in new car sales to powering demand for home services nationwide, Buyerlink scales with what businesses need. As a One Planet Group company, Buyerlink proves that business success and the betterment of humanity advance together.
Privacy:
The types of Personal Information we may collect (directly from you or from Third Party-sources) and our privacy practices depend on the nature of the relationship you have with Buyerlink and the requirements of applicable law. We endeavor to collect information only relevant for the purposes of processing. As part of our recruitment process, certain roles at Buyerlink may include a technical or skills-based assessment administered through an approved third-party provider. In some cases, and only with your explicit consent at the time of testing, AI-based proctoring or monitoring (such as webcam, screen activity, or behavioral signals) may be used to help maintain assessment integrity. By continuing, you agree to Buyerlink's privacy policy, which can be accessed here.

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