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Call Reviewer Jobs (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Conduct call reviews, coaching sessions, and performance check-ins * Maintain staffing levels, scheduling coverage, and call center readiness * Build a positive, accountable, customer-focused culture ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Conduct call reviews, coaching sessions, and performance check-ins * Maintain staffing levels, scheduling coverage, and call center readiness * Build a positive, accountable, customer-focused culture ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Conduct call reviews, coaching sessions, and performance check-ins * Maintain staffing levels, scheduling coverage, and call center readiness * Build a positive, accountable, customer-focused culture ...

OncoHealth

Call Center Supervisor

Conduct regular 1:1 meetings, call reviews, and quality feedback sessions to improve individual and team performance. * Monitor real-time and historical performance metrics, including call volume ...

Elevance Health

Nurse Reviewer 1

Tampa, FL · On-site

Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Tampa, FL

Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...

Elevance Health

Nurse Reviewer 1

Wilmington, DE

Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Atlanta, GA

Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Grand Prairie, TX · On-site

Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Mason, OH

Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...

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How much do call reviewer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for call reviewer in the United States is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $36.54 per hour, depending on experience, location, and employer.

What is a Call Reviewer job?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive in the Call Reviewer position, and why are they important?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by Call Reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

More about Call Reviewer jobs
What cities are hiring for Call Reviewer jobs? Cities with the most Call Reviewer job openings:
What are the most commonly searched types of Call Reviewer jobs? The most popular types of Call Reviewer jobs are:
What states have the most Call Reviewer jobs? States with the most job openings for Call Reviewer jobs include:
What job categories do people searching Call Reviewer jobs look for? The top searched job categories for Call Reviewer jobs are:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,159 per year, or $29.9 per hour.
Call Center Manager

Call Center Manager

JT Services

Claremore, OK • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Manager - JT Services (Claremore, OK)
Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry
JT Services is growing fast, and we're looking for a driven, organized, and people‑focused Call Center Manager to lead our Customer Service Representative (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing people, and knows how to turn calls into booked opportunities.
If you're ready to lead a high-performing team, elevate customer experience, and help drive revenue across multiple service divisions - this is your opportunity.
Position Overview
The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services' call processes. You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support company-wide revenue goals.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, and develop CSRs to meet KPIs and performance standards
  • Conduct call reviews, coaching sessions, and performance check-ins
  • Maintain staffing levels, scheduling coverage, and call center readiness
  • Build a positive, accountable, customer-focused culture
Operational Excellence
  • Own inbound and outbound call performance
  • Ensure adherence to scripts, call control standards, and customer experience expectations
  • Monitor call queues, call volumes, and response times
  • Maintain a clean, accurate, and green 3‑day call board
Performance & KPI Management
  • Track and report daily, weekly, and monthly KPIs
  • Drive membership sales, outbound follow-ups, and rehash opportunities
  • Identify performance gaps and implement corrective action plans
  • Align call center goals with company revenue targets
Cross-Department Collaboration
  • Work closely with Dispatch to support scheduling and job flow
  • Coordinate with Service Managers to support technician productivity
  • Partner with Marketing to understand lead flow and call demand
  • Communicate trends, issues, and opportunities to leadership
Quality Control & Compliance
  • Ensure accurate customer data entry, job notes, and membership tagging
  • Maintain compliance with call recording standards and privacy requirements
  • Resolve escalated customer concerns before they reach upper management

Success Indicators
  • Strong inbound/outbound conversion
  • Monthly membership sales targets achieved
  • 3‑day call board green 90%+
  • High call quality, accuracy, and professionalism
  • Reduced escalations and improved customer satisfaction
  • Strong collaboration with Dispatch and field leadership

Required Skills & Qualifications
  • 2+ years of call center leadership experience (home services preferred)
  • Strong understanding of booking rates, call flow, and customer experience
  • Excellent communication, coaching, and conflict-resolution skills
  • Ability to analyze performance data and make informed decisions
  • Proficiency with call center software, scheduling systems, and CRM platforms
  • High level of organization, accountability, and follow-through

Compensation
  • Base Salary: $45,000-$65,000/year (depending on experience)
  • Monthly performance bonus based on KPI achievement
  • Benefits package per company policy, including:
    • Medical, Dental, Vision
    • 401(k)
    • Paid Time Off
    • Company-paid wellness perks
    • Birthday PTO
    • Professional development opportunities
    • Team events & company culture focused on growth

Ready to Lead a Winning Team?
If you're passionate about leadership, customer experience, and driving results - JT Services wants to meet you. Apply today and help us elevate the standard of service across Northeastern Oklahoma.

Apply