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Call Reviewer Jobs (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Conduct call reviews, coaching sessions, and performance check-ins * Maintain staffing levels, scheduling coverage, and call center readiness * Build a positive, accountable, customer-focused culture ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Conduct call reviews, coaching sessions, and performance check-ins * Maintain staffing levels, scheduling coverage, and call center readiness * Build a positive, accountable, customer-focused culture ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Conduct call reviews, coaching sessions, and performance check-ins * Maintain staffing levels, scheduling coverage, and call center readiness * Build a positive, accountable, customer-focused culture ...

OncoHealth

Call Center Supervisor

Conduct regular 1:1 meetings, call reviews, and quality feedback sessions to improve individual and team performance. * Monitor real-time and historical performance metrics, including call volume ...

Lobel Financial Corporation

Be Seen First

Call Center Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Position Overview The Call Center Monitoring Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure ...

Nelson Exteriors

Call Center Manager

Marietta, GA · On-site

Review calls and coach CSRs on rapport, objection handling, and appointment setting. Metrics & Reporting * Track and report call volume, speed-to-lead, set rate, demo rate, sales capacity utilization ...

Renewal by Andersen

Call Center Agent

Meridian, ID · On-site

$20/hr

Participate in coaching, call reviews, role play, and ongoing training to strengthen your skills and performance. * Collaborate with teammates and leaders to achieve daily goals and contribute to a ...

Renewal by Andersen

Call Center Agent

Meridian, ID

$20 - $23/hr

Participate in coaching, call reviews, role play, and ongoing training to strengthen your skills and performance. * Collaborate with teammates and leaders to achieve daily goals and contribute to a ...

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Call Reviewer information

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$10

$29

$48

How much do call reviewer jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call reviewer in the United States is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $36.54 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

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Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,159 per year, or $29.9 per hour.

Call Center - Customer Support

El Paso, TX

Fred Loya Insurance Agency
Insurance Services • 1 - 5K employees

3.9

Company rating: 3.9 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

309th of 313 rated insurance

Respectful managers

Uninterrupted breaks

Learn more about Fred Loya Insurance Agencyexternal

$12 - $15.50/hr

Full-time

Re-posted 19 days ago

Job description

Central Dispatching Unit

Contact customers after claims are filed to schedule inspections
Provide professional, friendly service on every call
Review claims and gather or update any missing or pending information
Coordinate and dispatch inspections and supplement assignments
Handle incoming calls from body shops requesting supplements
Enter information quickly and accurately using multiple systems
Support the team with additional tasks as needed

What We're Looking For
Strong typing and computer skills
Ability to thrive in a fast-paced environment
Clear, professional communication
Strong attention to detail and ability to manage multiple tasks

What Fred Loya Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

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