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Call Reviewer Jobs in Raleigh, NC (NOW HIRING)

MaintainX

Revenue Enablement Manager

Raleigh, NC · Remote

$150/day

Coach frontline XDR managers on how to run effective call reviews, pipeline coaching, and rep development conversations * Gather and synthesize feedback from reps and managers to evolve training ...

MaintainX

Revenue Enablement Manager

Raleigh, NC · On-site

$150/day

Coach frontline XDR managers on how to run effective call reviews, pipeline coaching, and rep development conversations * Gather and synthesize feedback from reps and managers to evolve training ...

Levitate App

Sales Development Representative

Raleigh, NC · On-site

$40K - $70K/yr

Your manager will connect with you for 1:1 coaching that focuses on helping you improve through call reviews, role-playing, and more * Once prospects are booked, you will reach out and confirm their ...

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All JobsCall Reviewer JobsCall Reviewer Jobs in Raleigh, NC

Call Reviewer information

See Raleigh, NC salary details

$10

$29

$47

How much do call reviewer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call reviewer in Raleigh, NC is $29.05, according to ZipRecruiter salary data. Most workers in this role earn between $21.97 and $35.53 per hour, depending on experience, location, and employer.

What is a Call Reviewer job?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive in the Call Reviewer position, and why are they important?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by Call Reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What cities near Raleigh, NC are hiring for Call Reviewer jobs? Cities near Raleigh, NC with the most Call Reviewer job openings:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in Raleigh, NC as of May 2026, with employment types broken down into 3% As Needed, 40% Full Time, 41% Part Time, and 16% Contract. Highlights an 68% Physical, 3% Hybrid, and 29% Remote job distribution, with an average salary of $60,424 per year, or $29.1 per hour.

Call Center Representative

Air Experts Raleigh Heating and Air

Raleigh, NC

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Call Center Representative

Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we'd love to have you on our team!

We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication.

This role offers competitive pay, opportunities for growth, and comprehensive benefits, including 401(k) matching, healthcare coverage, and paid time off.

Responsibilities

  • Handle a high volume of inbound calls while delivering excellent customer service
  • Identify and assess customer needs to ensure satisfaction
  • Build trust and maintain positive relationships through effective communication
  • Provide accurate information using company tools and resources
  • Meet customer service targets and call-handling expectations
  • Address customer inquiries and resolve issues promptly, following up when necessary
  • Maintain detailed records of customer interactions and account updates
  • Adhere to company communication guidelines and best practices
  • Take initiative to go above and beyond to enhance the customer experience

Qualifications & Skills

  • Minimum 2 years of Call Center experience
  • Proven ability to exceed performance goals
  • Strong phone communication and active listening skills
  • Experience with CRM systems and customer service tools
  • Ability to adapt to different customer needs and personalities
  • Excellent verbal and written communication skills
  • Strong multitasking, prioritization, and time management abilities

Compensation & Schedule

Pay: $18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential

Available Shift: 12 PM to 9 PM

All shifts are Monday-Friday with one-two weekend rotations per month

Benefits

  • 401(k) with employer matching
  • Medical, dental, and vision insurance
  • Life insurance
  • Paid time off
  • On-the-job training
  • Employee discounts
  • Opportunities for growth and promotion from within

If you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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