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Call Reviewer Jobs in Raleigh, NC (NOW HIRING)

Veradigm

Sales Trainer

Raleigh, NC · On-site

Facilitate call reviews and roleplays at the team level * Maintain a library of exercises and practice materials reps can use independently What We're Looking For Hard Skills * Proven ability to ...

Veradigm

Sales Trainer

Raleigh, NC

Facilitate call reviews and roleplays at the team level * Maintain a library of exercises and practice materials reps can use independently What We're Looking For Hard Skills * Proven ability to ...

Levitate

Sales Development Representative

Raleigh, NC · On-site

Your manager will connect with you for 1:1 coaching that focuses on helping you improve through call reviews, role-playing, and more * Once prospects are booked, you will reach out and confirm their ...

Levitate

Sales Development Representative

Raleigh, NC · On-site

Your manager will connect with you for 1:1 coaching that focuses on helping you improve through call reviews, role-playing, and more * Once prospects are booked, you will reach out and confirm their ...

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All JobsCall Reviewer JobsCall Reviewer Jobs in Raleigh, NC

Call Reviewer information

See Raleigh, NC salary details

$10

$29

$47

How much do call reviewer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for call reviewer in Raleigh, NC is $29.05, according to ZipRecruiter salary data. Most workers in this role earn between $21.97 and $35.53 per hour, depending on experience, location, and employer.

What is a Call Reviewer job?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive in the Call Reviewer position, and why are they important?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by Call Reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What are popular job titles related to Call Reviewer jobs in Raleigh, NC? For Call Reviewer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Reviewer jobs in Raleigh, NC look for? The top searched job categories for Call Reviewer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Reviewer jobs? Cities near Raleigh, NC with the most Call Reviewer job openings:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,424 per year, or $29.1 per hour.
Sales Trainer

Sales Trainer

Veradigm

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

What You'll Do
Onboarding & Ramp
  • Facilitate all onboarding sessions for new SDRs and AEs - product knowledge, sales process, tool training, and market context
  • Run certification assessments before reps go live - cold call roleplays, discovery simulations, demo run-throughs - and give specific, actionable feedback
  • Track new hire progress through ramp milestones and flag concerns early
  • Refine delivery continuously based on what's working across cohorts

Tools Training
  • Deliver hands-on training for HubSpot, Gong, and our enablement platform for new hires and existing reps
  • Build and maintain role-specific tool guides and SOPs
  • Run refresher sessions when tools update and track adoption across the team

Process Training
  • Train reps on the full sales process - SDR prospecting through AE close - as defined by enablement and RevOps
  • Deliver SDR-to-AE handoff training and CRM hygiene expectations
  • Run refreshers when processes change and surface breakdowns you observe back to enablement

Campaign Training
  • Train SDRs on new campaign plays before they go live - messaging, sequencing, scripts, and objection handling
  • Run live practice sessions so reps execute confidently from day one
  • Debrief early results and feed observations back to enablement and Marketing

Ongoing Skill Development
  • Run scheduled sessions on specific skills: cold calling, discovery, objection handling, demo delivery
  • Facilitate call reviews and roleplays at the team level
  • Maintain a library of exercises and practice materials reps can use independently

What We're Looking For
Hard Skills
  • Proven ability to facilitate engaging training sessions for salespeople - not just present, but teach
  • Enough sales process knowledge to train credibly on prospecting, discovery, demo, and close
  • Comfortable in HubSpot and Gong; can teach others and troubleshoot in the moment
  • Experience running structured roleplays and delivering specific behavioral feedback
  • Familiar enough with healthcare markets (provider, life science, or payer) to make examples relevant
  • Organized enough to manage multiple training tracks simultaneously without dropping anything

Soft Skills
  • Credible with salespeople - ideally you've carried a bag or been customer-facing; reps need to believe you understand their job
  • High energy and strong presence - you can hold a room of skeptical reps who'd rather be selling
  • Honest and direct in feedback - you can tell someone what they need to improve without crushing their confidence
  • Adaptable - you read the room and adjust when a session isn't landing
  • Collaborative - you work well with enablement managers, take direction on what to train, and stay in your lane without being told twice

Nice to Have
  • Background as an SDR, AE, or sales coach in a healthcare technology or SaaS environment
  • Experience training across multiple buyer segments simultaneously
  • Familiarity with provider, life science, or payer sales motions specifically

Compensation for this job is subject to market conditions, geographic considerations, the candidate's unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates' unique contributions and support their professional growth.
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
Visa Sponsorship is not offered for this position.
At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Veradigm's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans
This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.
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