Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
New
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
New
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
New
Grand Prairie, TX · On-site
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
New
Grand Prairie, TX · On-site
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
New
Miami, FL · On-site
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
New
Miami, FL · On-site
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
New
Support new hire development through call reviews and coaching feedback. * Partner with sales leadership to improve call quality, consistency, and overall production performance. * Monitor dialing ...
New
Quick apply
Support new hire development through call reviews and coaching feedback. * Partner with sales leadership to improve call quality, consistency, and overall production performance. * Monitor dialing ...
New
Mason, OH · On-site
Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:
New
Mason, OH · On-site
Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:
New
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
New
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
New
Miami, FL · On-site
Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:
New
Miami, FL · On-site
Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:
New
Washington, DC · On-site
$120K - $135K/yr
... call center, and disease management) - registered Nurse with a bachelor's degree in a health ... independent review, quality management, accreditation, or a related managed care function.
Quick apply
Washington, DC · On-site
$120K - $135K/yr
... call center, and disease management) - registered Nurse with a bachelor's degree in a health ... independent review, quality management, accreditation, or a related managed care function.
Denver, CO · On-site
Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other ...
Denver, CO · On-site
Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other ...
Boca Raton, FL · On-site
$58K - $68K/yr
We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives. In this role, you will be a leader, a crucial ...
Quick apply
Boca Raton, FL · On-site
$58K - $68K/yr
We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives. In this role, you will be a leader, a crucial ...
Boca Raton, FL · On-site
$58K - $68K/yr
We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives. In this role, you will be a leader, a crucial ...
Quick apply
Boca Raton, FL · On-site
$58K - $68K/yr
We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives. In this role, you will be a leader, a crucial ...
Be Seen First
Southfield, MI · On-site
$24 - $28/hr
Support new hire development through call reviews and coaching feedback. * Partner with sales leadership to improve call quality, consistency, and overall production performance. * Monitor dialing ...
New
Quick apply
Be Seen First
Southfield, MI · On-site
$24 - $28/hr
Support new hire development through call reviews and coaching feedback. * Partner with sales leadership to improve call quality, consistency, and overall production performance. * Monitor dialing ...
New
Denver, CO · On-site
Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other ...
Denver, CO · On-site
Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other ...
Boca Raton, FL · On-site
$21 - $23/hr
We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives. In this role, you will be the first customer ...
Quick apply
Boca Raton, FL · On-site
$21 - $23/hr
We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives. In this role, you will be the first customer ...
Boca Raton, FL · On-site
$21 - $23/hr
We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives. In this role, you will be the first customer ...
Quick apply
Boca Raton, FL · On-site
$21 - $23/hr
We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives. In this role, you will be the first customer ...
The Call Center Manager will be responsible for overseeing staff, making real-time decisions, and ... Evaluate staff effectiveness through annual reviews and as-needed assessments. * Lead team meetings ...
Quick apply
The Call Center Manager will be responsible for overseeing staff, making real-time decisions, and ... Evaluate staff effectiveness through annual reviews and as-needed assessments. * Lead team meetings ...
Mclean, VA · On-site
The Clinical Reviewer utilizes clinical expertise during beneficiary interaction in conjunction ... Assesses, evaluates, and addresses daily workload and call queues; adjusts work schedules daily to ...
Mclean, VA · On-site
The Clinical Reviewer utilizes clinical expertise during beneficiary interaction in conjunction ... Assesses, evaluates, and addresses daily workload and call queues; adjusts work schedules daily to ...
Sun Prairie, WI · On-site
$70K - $75K/yr
As our Call Center Manager, you'll lead and support the frontline professionals who serve as the ... Review and approve timecards * Conducts performance reviews, disciplinary actions, and professional ...
Quick apply
Sun Prairie, WI · On-site
$70K - $75K/yr
As our Call Center Manager, you'll lead and support the frontline professionals who serve as the ... Review and approve timecards * Conducts performance reviews, disciplinary actions, and professional ...
Tulsa, OK · On-site
$72K - $73K/yr
Conduct call monitoring and quality reviews according to established standard * Identify trends, performance gaps, and training needs and communicate findings to leadership * Reinforce compliance ...
Tulsa, OK · On-site
$72K - $73K/yr
Conduct call monitoring and quality reviews according to established standard * Identify trends, performance gaps, and training needs and communicate findings to leadership * Reinforce compliance ...
El Paso, TX · On-site
Participate in call, ticket, and interaction quality reviews. * Identify individual performance gaps and recommend coaching actions. * Ensure associates follow quality and documentation standards ...
El Paso, TX · On-site
Participate in call, ticket, and interaction quality reviews. * Identify individual performance gaps and recommend coaching actions. * Ensure associates follow quality and documentation standards ...
$10.58 - $14.03
1% of jobs
$14.03 - $17.48
13% of jobs
$17.48 - $20.94
4% of jobs
$22.31 is the 25th percentile. Wages below this are outliers.
$20.94 - $24.39
18% of jobs
$24.39 - $27.84
14% of jobs
The median wage is $27.95 / hr.
$27.84 - $31.29
17% of jobs
$31.29 - $34.75
7% of jobs
$35.14 is the 75th percentile. Wages above this are outliers.
$34.75 - $38.20
12% of jobs
$38.20 - $41.65
8% of jobs
$41.65 - $45.10
5% of jobs
$45.10 - $48.56
1% of jobs
$10
$29
$48
A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.
To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.
Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 3 days ago
New
7.7
Based on 348 frontline employees who took The Breakroom Quiz
183rd of 281 rated insurance
Nurse Reviewer 1
Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Work Schedule: Tuesday- Saturday OR Sunday - Thursday; 8:00a - 5:00p local time.
Training Schedule: Monday - Friday; 8:00a - 4:30p CST for at least 3 weeks.
TheNurse Reviewer 1 is responsible for conducting preauthorization, out of network and appropriateness of treatment reviews for diagnostic imaging services by utilizing appropriate policies, clinical and department guidelines. Collaborates with healthcare providers, and members to promote the most appropriate, highest quality and effective use of diagnostic imaging to ensure quality member outcomes, and to optimize member benefits. Works on reviews that are routine having limited or no previous medical review experience requiring guidance by more senior colleagues and/or management. Partners with more senior colleagues to complete non-routine reviews. Through work experience and mentoring learns to conduct medical necessity clinical screenings of preauthorization requests to assess the medical necessity of diagnostic imaging procedures, out of network services, and appropriateness of treatment.
How you will make an impact:
Minimum Requirements:
Requires AS in nursing and minimum of 3 years of clinical nursing experience in an ambulatory or hospital setting or minimum of 1 year of prior utilization management, medical management and/or quality management, and/or call center experience; or any combination of education and experience, which would provide an equivalent background. Current unrestricted RN license in applicable state(s) required.
Preferred Skills, Capabilities and Experiences:
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
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Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
Health care and social assistance
10,000+ Employees
Indianapolis, IN, US
2004