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Call Reviewer Jobs (NOW HIRING)

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other ...

Acentra Health, LLC

Clinical Reviewer (SCA-Remote)

The Clinical Reviewer utilizes clinical expertise during beneficiary interaction in conjunction ... Assesses, evaluates, and addresses daily workload and call queues; adjusts work schedules daily to ...

Acentra Health, LLC

Clinical Reviewer (SCA-Remote)

The Clinical Reviewer utilizes clinical expertise during beneficiary interaction in conjunction ... Assesses, evaluates, and addresses daily workload and call queues; adjusts work schedules daily to ...

GovernmentJobs.com

Call Taker

Phoenix, AZ · On-site

Prior to hiring, the Sheriff's Office requires that all candidates pass an extensive background review. Our preferred candidate has: * Dispatch or call taker experience with operation of multi-line ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews * Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and ...

ReFocus Eye Health

Call Center Manager

Waterbury, CT · On-site

Overseeing a team of dedicated call center agents, this leader ensures that patients receive ... Develop and monitor KPIs; establish a process by which KPIs are reviewed regularly with Senior ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 ... For further information, please review the Know Your Rights notice from the Department of Labor.

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How much do call reviewer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call reviewer in the United States is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $36.54 per hour, depending on experience, location, and employer.

What is a Call Reviewer job?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive in the Call Reviewer position, and why are they important?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by Call Reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

More about Call Reviewer jobs
What cities are hiring for Call Reviewer jobs? Cities with the most Call Reviewer job openings:
What are the most commonly searched types of Call Reviewer jobs? The most popular types of Call Reviewer jobs are:
What states have the most Call Reviewer jobs? States with the most job openings for Call Reviewer jobs include:
What job categories do people searching Call Reviewer jobs look for? The top searched job categories for Call Reviewer jobs are:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 5% Full Time, 61% Part Time, and 29% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $62,159 per year, or $29.9 per hour.
Patient Engagement & Call Center Manager

Patient Engagement & Call Center Manager

AllCare Primary & Immediate Care

Rockville, MD • On-site

$115K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Job Type
Full-time
Description
Department: Patient Experience / Operations
Setting: Primary Care - In-Person & Virtual (Hybrid)
FLSA Status: Exempt Full-Time
Position Summary
The Patient Engagement & Call Center Manager leads the daily operations of our patient-facing call center and omnichannel engagement programs across our primary care network, which includes both in-person clinic locations and a growing virtual care practice. This role is critical to ensuring patients can seamlessly access the right care - whether in the exam room or on a screen - while delivering a consistent, compassionate experience at every touchpoint.
Key Responsibilities
Patient Engagement & Access
  • Oversee inbound and outbound call center and in-clinic phone operations supporting appointment scheduling, care navigation, billing inquiries, and general patient support across clinic and telehealth lines
  • Manage scheduling workflows for both in-person primary care visits and virtual (video/phone) appointments, ensuring efficient utilization of provider capacity
  • Monitor and optimize KPIs including average handle time, first-call resolution, schedule fill rates, no-show rates, and patient satisfaction scores
  • Develop and maintain scripts, workflows, and escalation protocols tailored to both in-clinic and virtual care scenarios
  • Assist in execution proactive outreach programs including appointment reminders, annual wellness visit campaigns, chronic disease management check-ins, care gap closures, and post-visit follow-ups for both modalities
  • Identify and remove barriers to access - including transportation, technology literacy, and language - by connecting patients with appropriate resources or virtual alternatives
  • Partner with primary care providers and clinical staff to align engagement workflows with care team priorities and panel management goals
  • Support transitions between in-person and virtual care, ensuring patients understand their options and feel confident navigating both

Team Leadership
  • Recruit, hire, train, and develop a team of patient engagement specialists and call center representatives
  • Ensure staff are well-versed in the nuances of scheduling and supporting both in-person and telehealth visits, including technology troubleshooting support for virtual patients
  • Conduct regular coaching, performance reviews, and professional development planning
  • Build a culture of empathy, accountability, and continuous improvement

Technology & Reporting
  • Manage call center platforms and patient communication tools (e.g., ZenDesk/email, patient portal messaging)
  • Analyze trends in call volume, messaging, and patient feedback to identify improvement opportunities
  • Present performance dashboards and strategic recommendations to clinical and operational leadership
  • Evaluate and assess emerging AI tools and technologies to identify opportunities for operational improvement.
  • Collaborate cross-functionally to pilot, deploy and scale AI powered solutions

Compliance & Quality
  • Ensure all operations comply with HIPAA, applicable telehealth regulations, and state licensing requirements for virtual care delivery
  • Oversee quality monitoring programs, including call reviews, patient satisfaction surveys, and virtual visit experience audits

Qualifications
Required
  • Bachelor's degree in Healthcare Administration, Business, Communications, or a related field
  • 4+ years of experience in call center, patient access, or care coordination management in a primary care or outpatient setting
  • Demonstrated experience supporting or managing telehealth or virtual care operations
  • Proven success leading teams of 10 or more in a fast-paced environment
  • Proficiency with EHR systems (e.g., Epic, Athenahealth, eClinicalWorks) and telehealth platforms
  • Strong knowledge of HIPAA and virtual care compliance requirements

Preferred
  • Experience with patient engagement and CRM platforms (e.g., Phreesia, Klara, Salesforce Health Cloud, or similar)
  • Familiarity with primary care quality metrics, HEDIS measures, and value-based care models
  • Experience supporting underserved or complex patient populations
  • Bilingual or multilingual capabilities (Spanish a plus)

Core Competencies
  • Deep commitment to patient-centered care across in-person and virtual settings
  • Adaptable and solutions-oriented in a dual-modality care environment
  • Strong analytical skills with the ability to translate data into actionable improvements
  • Excellent communication and cross-functional collaboration skills
  • Empathetic leadership style with the ability to motivate and develop frontline teams

Compensation & Benefits
  • Competitive salary commensurate with experience
  • Comprehensive health, dental, and vision coverage
  • 401(k) with employer match
  • Paid time off and observed holidays
  • Professional development and continuing education support

We are an equal opportunity employer committed to building a diverse, inclusive team that reflects the communities we serve.
Salary Description
$115,000-$130,000/year

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