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Call Reviewer Jobs in Texas (NOW HIRING)

Elevance Health

Nurse Reviewer 1

Grand Prairie, TX · On-site

Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...

Elevance Health

Nurse Reviewer 1

Grand Prairie, TX · On-site

Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Grand Prairie, TX · On-site

Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

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All JobsCall Reviewer JobsCall Reviewer Jobs in Texas

Call Reviewer information

See Texas salary details

$9

$27

$45

How much do call reviewer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call reviewer in Texas is $27.84, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $34.04 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What are the most commonly searched types of Call Reviewer jobs in Texas? The most popular types of Call Reviewer jobs in Texas are:
What are popular job titles related to Call Reviewer jobs in Texas? For Call Reviewer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Reviewer jobs in Texas look for? The top searched job categories for Call Reviewer jobs in Texas are:
What cities in Texas are hiring for Call Reviewer jobs? Cities in Texas with the most Call Reviewer job openings:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in Texas as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $57,911 per year, or $27.8 per hour.

Call Center - Customer Support

Fred Loya Insurance Agency

El Paso, TX

$12 - $15.50/hr

Full-time

Posted 29 days ago

Fred Loya Insurance rating

4.2

Company rating: 4.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

300th of 303 rated insurance

Job description

Central Dispatching Unit

Contact customers after claims are filed to schedule inspections
Provide professional, friendly service on every call
Review claims and gather or update any missing or pending information
Coordinate and dispatch inspections and supplement assignments
Handle incoming calls from body shops requesting supplements
Enter information quickly and accurately using multiple systems
Support the team with additional tasks as needed

What We're Looking For
Strong typing and computer skills
Ability to thrive in a fast-paced environment
Clear, professional communication
Strong attention to detail and ability to manage multiple tasks

What Fred Loya Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

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