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Call Reviewer Jobs in Austin, TX (NOW HIRING)

Ascensus

Call Center Representative

Austin, TX · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

ASCENSUS

Call Center Representative

Austin, TX · Remote

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...

AlertMedia

Sales Enablement Manager, SMB

Austin, TX · On-site

Help facilitate live and virtual training sessions, onboarding programs, role plays, call reviews, workshops, and reinforcement activities for sales and customer-facing teams, including onboarding ...

New

AlertMedia

Sales Enablement Manager, SMB

Austin, TX · Remote

Help facilitate live and virtual training sessions, onboarding programs, role plays, call reviews, workshops, and reinforcement activities for sales and customer-facing teams, including onboarding ...

New

Ascensus

Bilingual Call Center Representative

Austin, TX · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

NextGenEnergyJobs

Sales Enablement Manager

Austin, TX · On-site

$65 - $95/hr

Comfort facilitating live or virtual sessions, group discussions, practice exercises, role plays, and call review conversations * Strong written and verbal communication skills with the ability to ...

ASCENSUS

Bilingual Call Center Representative

Austin, TX · Remote

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...

Modern Thyroid Clinic

Discovery Call Specialist

Austin, TX · On-site +1

$81K - $82K/yr

... reviews across multiple platforms. The Discovery Call Specialist is the first human voice prospective patients meet. This person conducts complimentary discovery calls (held via Zoom) with ...

CAPPS

TMB - 26-503-54 Call Center Analyst I

Austin, TX · On-site

$4.0K/mo

Call Center Analyst I Classification: License and Permit Spec II Job Code: 0172 Position Number ... Please doublecheck your application before submitting and review your CAPPS Recruit account to ...

MMC Group

Call Center Representative 20hr Need

Austin, TX · On-site

$20/hr

** Call Center Representative - Medicaid Provider Support ** ** Location: ** Austin, TX (Onsite ... We appreciate your interest in reviewing this particular position and we encourage you to visit our ...

New

Serco

Call Center Rep - Temporary

Austin, TX · On-site

$15.25 - $19.75/hr

To review Serco benefits please visit: . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please ...

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All JobsCall Reviewer JobsCall Reviewer Jobs in Austin, TX

Call Reviewer information

See Austin, TX salary details

$10

$29

$48

How much do call reviewer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call reviewer in Austin, TX is $29.62, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $36.20 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,613 per year, or $29.6 per hour.

Call Center Representative

People's Community Clinic

Austin, TX • On-site

$16 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 hours ago

Job description

Overview

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.  

Compensation: $16.00- $18.00 per hour based on experience and qualifications.

Responsibilities

Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:

  • Answer all incoming calls in a timely, professional and courteous manner
  • Schedule new and return appointments for patients following scheduling guidelines
  • Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
  • Assist callers with information and referral to appropriate resources
  • Review and check insurance eligibility; explain required documents
  • Retrieve calls from voice mail and assist callers as needed
  • Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
  • Adhere to HIPAA guidelines
Qualifications Education:  High school diploma/GED required. Some college preferred.  Experience:  Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred.   Knowledge, Skills, and Abilities:
  • Bilingual English/Spanish
  • Exceptional customer service skills
  • Ability to interact successfully with people from a variety of backgrounds and abilities.
  • Basic computer literacy
  • Working knowledge of electronic medical records and practice management systems.
  • Ability to multi-task in a high change environment 
  Our Benefits Include:
  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer-paid Life Insurance
  • Employer-paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 5% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.

Apply