Nurse Reviewer 1
Mason, OH · On-site
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
Mason, OH · On-site
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
Mason, OH · On-site
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
Nurse Reviewer 1 Location: This role enables associates to work virtually full-time, with the ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...
Mason, OH · On-site
Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:
Mason, OH · On-site
Nurse Reviewer 1 Nurse Reviewer 1 Location: This role enables associates to work virtually ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:
Our review team is trained and monitored by Certified Appraisers with more than 15 years of ... Call Borrowers & Appraisers and help set Property Inspection appointments at the earliest ...
Our review team is trained and monitored by Certified Appraisers with more than 15 years of ... Call Borrowers & Appraisers and help set Property Inspection appointments at the earliest ...
Our review team is trained and monitored by Certified Appraisers with more than 15 years of ... Call Borrowers & Appraisers and help set Property Inspection appointments at the earliest ...
Our review team is trained and monitored by Certified Appraisers with more than 15 years of ... Call Borrowers & Appraisers and help set Property Inspection appointments at the earliest ...
Columbus, OH · On-site
$20.43/hr
Review assigned workqueue(s) daily to ensure timely completion * Coordinate referrals regarding ... Perform other duties for Call Center Department including patient collection * Other duties as ...
Quick apply
Columbus, OH · On-site
$20.43/hr
Review assigned workqueue(s) daily to ensure timely completion * Coordinate referrals regarding ... Perform other duties for Call Center Department including patient collection * Other duties as ...
Columbus, OH · On-site
$20.43 - $24.52/hr
Review assigned workqueue(s) daily to ensure timely completion * Coordinate referrals regarding ... Perform other duties for Call Center Department including patient collection * Other duties as ...
Columbus, OH · On-site
$20.43 - $24.52/hr
Review assigned workqueue(s) daily to ensure timely completion * Coordinate referrals regarding ... Perform other duties for Call Center Department including patient collection * Other duties as ...
Cincinnati, OH · On-site
Team Lead Call Center Location:5001 Kingsley Dr. Cincinnati OH 45227 Should be able to work any ... Conduct telephone quality monitoring reviews and meet with Quality Analysts to discuss findings.
Cincinnati, OH · On-site
Team Lead Call Center Location:5001 Kingsley Dr. Cincinnati OH 45227 Should be able to work any ... Conduct telephone quality monitoring reviews and meet with Quality Analysts to discuss findings.
Coshocton, OH · On-site
$17/hr
On-Site Call Center Customer Service ITM Marketing, Inc.: On-Site Call Center Customer Service ... Review and process documents for accuracy and completeness * Clearly communicate information across ...
Coshocton, OH · On-site
$17/hr
On-Site Call Center Customer Service ITM Marketing, Inc.: On-Site Call Center Customer Service ... Review and process documents for accuracy and completeness * Clearly communicate information across ...
Hudson, OH · On-site
$14.50 - $18.25/hr
Review information provided by customers to confirm accuracy, and determine availability for in ... De-escalate the call where appropriate and provide solutions that leave the customer satisfied with ...
Hudson, OH · On-site
$14.50 - $18.25/hr
Review information provided by customers to confirm accuracy, and determine availability for in ... De-escalate the call where appropriate and provide solutions that leave the customer satisfied with ...
Hudson, OH · On-site
$15 - $17/hr
Review information provided by customers to confirm accuracy, and determine availability for in ... De-escalate the call where appropriate and provide solutions that leave the customer satisfied with ...
Hudson, OH · On-site
$15 - $17/hr
Review information provided by customers to confirm accuracy, and determine availability for in ... De-escalate the call where appropriate and provide solutions that leave the customer satisfied with ...
$15 - $18.75/hr
... Review claims details, research payment issues, investigate provider network details Use system ... INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers ...
$15 - $18.75/hr
... Review claims details, research payment issues, investigate provider network details Use system ... INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers ...
Coshocton, OH · On-site
$17/hr
Review and process documents for accuracy and completeness * Clearly communicate information across ... Previous call center or customer service experience preferred * Strong written and verbal ...
Coshocton, OH · On-site
$17/hr
Review and process documents for accuracy and completeness * Clearly communicate information across ... Previous call center or customer service experience preferred * Strong written and verbal ...
Dublin, OH · On-site
$16 - $16.50/hr
Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all ... Review and respond to all guest emails with same day turn around to the following email inboxes:
Quick apply
Dublin, OH · On-site
$16 - $16.50/hr
Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all ... Review and respond to all guest emails with same day turn around to the following email inboxes:
Dublin, OH · On-site
$16 - $16.50/hr
Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all ... Review and respond to all guest emails with same day turn around to the following email inboxes:
Quick apply
Dublin, OH · On-site
$16 - $16.50/hr
Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all ... Review and respond to all guest emails with same day turn around to the following email inboxes:
Cleveland, OH · On-site
$15/hr
A Call Center Representative is needed to answer calls related to pick-ups and drop-offs, transfer ... When you apply online, we'll review your work skills and location preferences within 24 hours.
Cleveland, OH · On-site
$15/hr
A Call Center Representative is needed to answer calls related to pick-ups and drop-offs, transfer ... When you apply online, we'll review your work skills and location preferences within 24 hours.
Be Seen First
Cleveland, OH · On-site
$15/hr
A Call Center Representative is needed to answer calls related to pick-ups and drop-offs, transfer ... When you apply online, we'll review your work skills and location preferences within 24 hours.
New
Quick apply
Be Seen First
Cleveland, OH · On-site
$15/hr
A Call Center Representative is needed to answer calls related to pick-ups and drop-offs, transfer ... When you apply online, we'll review your work skills and location preferences within 24 hours.
New
Columbus, OH · On-site
$15 - $18.75/hr
To review Serco benefits please visit: . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please ...
Columbus, OH · On-site
$15 - $18.75/hr
To review Serco benefits please visit: . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please ...
Review and respond to all guest emails with same day turn around to the following email inboxes ... Respond to Call Offs and maintain the break/inbox schedule assignments when a supervisor or manager ...
Review and respond to all guest emails with same day turn around to the following email inboxes ... Respond to Call Offs and maintain the break/inbox schedule assignments when a supervisor or manager ...
Call Center Supervisor (1st Party Collections) Location: Maumee, OH(On-Site) Pay: $19.00/hour ... The individual in this role will review team and Agent performance and quality metrics on a regular ...
Call Center Supervisor (1st Party Collections) Location: Maumee, OH(On-Site) Pay: $19.00/hour ... The individual in this role will review team and Agent performance and quality metrics on a regular ...
$10.06 - $13.34
1% of jobs
$13.34 - $16.62
13% of jobs
$16.62 - $19.90
4% of jobs
$21.21 is the 25th percentile. Wages below this are outliers.
$19.90 - $23.19
18% of jobs
$23.19 - $26.47
14% of jobs
The median wage is $26.57 / hr.
$26.47 - $29.75
17% of jobs
$29.75 - $33.03
7% of jobs
$33.41 is the 75th percentile. Wages above this are outliers.
$33.03 - $36.32
12% of jobs
$36.32 - $39.60
8% of jobs
$39.60 - $42.88
5% of jobs
$42.88 - $46.16
1% of jobs
$10
$28
$46
A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.
To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.
Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 23 days ago
7.7
Based on 349 frontline employees who took The Breakroom Quiz
200th of 303 rated insurance
Nurse Reviewer 1
Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Work Schedule: Tuesday- Saturday OR Sunday - Thursday; 8:00a - 5:00p local time.
Training Schedule: Monday - Friday; 8:00a - 4:30p CST for at least 3 weeks.
The Nurse Reviewer 1 is responsible for conducting preauthorization, out of network and appropriateness of treatment reviews for diagnostic imaging services by utilizing appropriate policies, clinical and department guidelines. Collaborates with healthcare providers, and members to promote the most appropriate, highest quality and effective use of diagnostic imaging to ensure quality member outcomes, and to optimize member benefits. Works on reviews that are routine having limited or no previous medical review experience requiring guidance by more senior colleagues and/or management. Partners with more senior colleagues to complete non-routine reviews. Through work experience and mentoring learns to conduct medical necessity clinical screenings of preauthorization requests to assess the medical necessity of diagnostic imaging procedures, out of network services, and appropriateness of treatment.
How you will make an impact:
Conducts initial medical necessity clinical screening and determines if initial clinical information presented meets medical necessity criteria or requires additional medical necessity review.
Conducts initial medical necessity review of exception preauthorization requests for services requested outside of the client health plan network.
Notifies ordering physician or rendering service provider office of the preauthorization determination decision.
Follows-up to obtain additional clinical information.
Ensures proper documentation, provider communication, and telephone service per department standards and performance metrics.
Minimum Requirements:
Requires AS in nursing and minimum of 3 years of clinical nursing experience in an ambulatory or hospital setting or minimum of 1 year of prior utilization management, medical management and/or quality management, and/or call center experience; or any combination of education and experience, which would provide an equivalent background. Current unrestricted RN license in applicable state(s) required.
Preferred Skills, Capabilities and Experiences:
BA/BS degree preferred.
Familiarity with Utilization Management Guidelines, ICD-10 and CPT-4 coding, and managed health care including HMO, PO and POS plans strongly preferred.
Previous utilization and/or quality management and/or call center experience preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/) .
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Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
Health care and social assistance
10,000+ Employees
Indianapolis, IN, US
2004